[Federal Register Volume 76, Number 43 (Friday, March 4, 2011)]
[Notices]
[Pages 12072-12073]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2011-4881]


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CORPORATION FOR NATIONAL AND COMMUNITY SERVICE


Guidance for Agency Information Collection Activities: Proposed 
Collection; Comment Request; Generic Clearance for the Collection of 
Qualitative Feedback on Agency Service Delivery

AGENCY: Corporation for National and Community Service.

ACTION: Guidance for Corporation Notices, with request for comments.

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SUMMARY: The Corporation for National and Community Service 
(hereinafter the ``Corporation''), is submitting the below information 
for future Corporation Federal Register Notices in accordance with the 
Paperwork Reduction Act of 1995, Public Law 104-13, (44 U.S.C. Chapter 
35). As part of a Federal Government-wide effort to streamline the 
process to seek feedback from the public on service delivery, OMB is 
coordinating the development of the following proposed Generic 
Information Collection Request (Generic ICR): ``Generic Clearance for 
the Collection of Qualitative Feedback on Agency Service Delivery'' for 
approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et 
seq.). This notice announces that the Corporation intends to submit 
collections to OMB for approval and solicit comments on specific 
aspects for the proposed information collection.

DATES: Comments must be submitted April 4, 2011.

ADDRESSES: Comments may be submitted, identified by the title of the 
information collection activity, to the Office of Information and 
Regulatory Affairs, Attn: Ms. Sharon Mar, OMB Desk Officer for the 
Corporation for National and Community Service, by any of the following 
two methods within 30 days from the date of publication in the Federal 
Register:
    (1) By fax to: (202) 395-6974, Attention: Ms. Sharon Mar, OMB Desk 
Officer for the Corporation for National and Community Service; and
    (2) Electronically by e-mail to: [email protected].

FOR FURTHER INFORMATION CONTACT: To request additional information, 
please contact Amy Borgstrom, Associate Director of Policy, Corporation 
for National and Community Service, at (202) 606-6930 or e-mail to 
[email protected]. Individuals who use a telecommunications device for 
the deaf (TTY-TDD) may call 1-800-833-3722 between 8 a.m. and 8 p.m. 
Eastern Time, Monday through Friday.

[[Page 12073]]


SUPPLEMENTARY INFORMATION:
    Title: Generic Clearance for the Collection of Qualitative Feedback 
on Agency Service Delivery.
    Abstract: The information collection activity will garner 
qualitative customer and stakeholder feedback in an efficient, timely 
manner, in accordance with the Administration's commitment to improving 
service delivery. By qualitative feedback we mean information that 
provides useful insights on perceptions and opinions, but are not 
statistical surveys that yield quantitative results that can be 
generalized to the population of study. This feedback will provide 
insights into customer or stakeholder perceptions, experiences and 
expectations, provide an early warning of issues with service, or focus 
attention on areas where communication, training or changes in 
operations might improve delivery of products or services. These 
collections will allow for ongoing, collaborative and actionable 
communications between the Agency and its customers and stakeholders. 
It will also allow feedback to contribute directly to the improvement 
of program management.
    Feedback collected under this generic clearance will provide useful 
information, but it will not yield data that can be generalized to the 
overall population. This type of generic clearance for qualitative 
information will not be used for quantitative information collections 
that are designed to yield reliably actionable results, such as 
monitoring trends over time or documenting program performance. Such 
data uses require more rigorous designs that address: The target 
population to which generalizations will be made, the sampling frame, 
the sample design (including stratification and clustering), the 
precision requirements or power calculations that justify the proposed 
sample size, the expected response rate, methods for assessing 
potential non-response bias, the protocols for data collection, and any 
testing procedures that were or will be undertaken prior to fielding 
the study. Depending on the degree of influence the results are likely 
to have, such collections may still be eligible for submission for 
other generic mechanisms that are designed to yield quantitative 
results.
    No comments were received in response to the 60-day notice 
published in the Federal Register of December 22, 2010 (75 FR 80542).
    Below we provide Corporation for National and Community Service 
projected average estimates for the next three years: \1\
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    \1\ The 60-day notice included the following estimate of the 
aggregate burden hours for this generic clearance Federal-wide:
    Average Expected Annual Number of Activities: 25,000.
    Average number of Respondents per Activity: 200.
    Annual Responses: 5,000,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 30.
    Burden Hours: 2,500,000.
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    Current Actions: New collection of information.
    Type of Review: New Collection.
    Affected Public: Individuals and Households, Businesses and 
Organizations, State, Local or Tribal Government.
    Average Expected Annual Number of Activities: 20.
    Respondents: 93,000.
    Annual Responses: 93,000.
    Frequency of Response: Once per request.
    Average Minutes per Response: 60.
    Burden Hours: 93,000.
    An agency may not conduct or sponsor, and a person is not required 
to respond to, a collection of information unless it displays a 
currently valid Office of Management and Budget control number.

    Dated: February 28, 2011.
Amy Borgstrom,
Associate Director of Policy.
[FR Doc. 2011-4881 Filed 3-3-11; 8:45 am]
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