[Federal Register Volume 75, Number 228 (Monday, November 29, 2010)]
[Notices]
[Pages 73111-73112]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-29953]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; Customer and Other 
Partners Satisfaction Surveys

SUMMARY: In compliance with the requirement of Section 3507(A)(1)(D) of 
the Paperwork Reduction Act of 1995 for the opportunity for pubic 
comment on the proposed data collection projects, the Clinical Center 
(CC) of the National Institutes of Health, (NIH) has submitted to the 
Office of Management and Budget (OMB) a request to review and approve 
the information collection listed below. This proposed information 
collection was previously published in the Federal Register on 
September 21, 2010, pages 57470-57472 and allowed 60 days for public 
comments. One comment regarding the use of government resources to 
conduct surveys was received during the 60-day comment period. The 
purpose of this notice is to provide an additional 30 days for public 
comment.
    5 CFR 1320.5 Respondents to this request for information collection 
should not respond unless the request displays a currently valid OMB 
control number.
    Proposed Collection: Title: Generic Clearance for Satisfaction 
Surveys of Customer and Other Partners. Type of Information Collection 
Request: Extension (OMB Control Number: 0925-0458). Need and Use of 
Information Collection: The information collected in these surveys will 
be used by Clinical Center personnel: (1) To evaluate the satisfaction 
of various Clinical Center customers and other partners with Clinical 
Center services; (2) to assist with the design of modifications of 
these services, based on customer input; (3) to develop new services, 
based on customer need; and (4) to evaluate the satisfaction of various 
Clinical Center customers and other partners with implemented service 
modifications. These surveys will almost certainly lead to quality 
improvement activities that will enhance and/or streamline the Clinical 
Center's operations. The major mechanisms by which the Clinical Center 
will request customer input is through surveys and focus groups. The 
surveys will be tailored specifically to each class of customer and to 
that class of customer's needs. Surveys will either be collected as 
written documents, as faxed documents, mailed electronically or 
collected by telephone from customers. Information gathered from these 
surveys of Clinical Center customers and other partners will be 
presented to, and used directly by, Clinical Center management to 
enhance the services and operations of our organization. Frequency of 
Response: The participants will respond yearly. Affected Public: 
Individuals and households, businesses and other for profit, small 
businesses and organizations. Types of Respondents: These surveys are 
designed to assess the satisfaction of the Clinical Center's major 
internal and external customers with the services provided. These 
customers include, but are not limited to, the following groups of 
individuals: Clinical Center patients, family members of Clinical 
Center patients, visitors to the Clinical Center, NIH intramural 
collaborators, private physicians or organizations who refer patients 
to the Clinical Center, volunteers, vendors and collaborating 
commercial enterprises, small businesses, regulators, and other 
organizations. The annual reporting burden is as follows:

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                                                     Number of     Frequency of    Average time     Annual hour
                    Customer                        respondents      response      per response       burden
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                                                     FY 2010
----------------------------------------------------------------------------------------------------------------
Clinical Center Patients........................            5000               1             .5             2500
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Family Members of Patients......................            2000               1             .5             1000
Visitors to the Clinical Center.................            1000               1             .17             170
NIH Intramural Collaborators....................            2000               1             .17             340
Vendors and Collaborating Commercial Enterprises            2500               1             .33             833
Professionals and Organizations Referring                   2000               1             .33             833
 Patients.......................................
Regulators......................................              30               1             .33              10
Volunteers......................................             275               1             .5              138
                                                 ---------------------------------------------------------------
    Total.......................................          14,805  ..............  ..............           5,824
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[[Page 73112]]

 
                                                    FY 2011
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Clinical Center Patients........................            5000               1             .5             2500
Family Members of Patients......................            3000               1             .5             1500
Visitors to the Clinical Center.................            1500               1             .17             255
NIH Intramural Collaborators....................            1500               1             .25             375
Vendors and Collaborating Commercial Enterprises            1000               1             .25             250
Professionals and Organizations Referring                   3000               1             .33            1000
 Patients.......................................
Regulators......................................              30               1             .33              10
Volunteers......................................             275               1             .33              92
                                                 ---------------------------------------------------------------
    Total.......................................          15,305  ..............  ..............           5,982
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                                                    FY 2012
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Clinical Center Patients........................            5000               1             .5             2500
Family Members of Patients......................            2000               1             .5             1000
Visitors to the Clinical Center.................            1000               1             .17             170
NIH Intramural Collaborators....................            1000               1             .17             170
Vendors and Collaborating Commercial Enterprises            2500               1             .25             625
Professionals and Organizations Referring                   3000               1             .33            1000
 Patients.......................................
Regulators......................................              25               1             .25               6
Volunteers......................................             300               1             .25              75
                                                 ---------------------------------------------------------------
    Total.......................................          14,825  ..............  ..............           5,546
----------------------------------------------------------------------------------------------------------------

    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $127,885 for 2010, 
$126,895 for 2011, and $120,730 for 2012. Estimated Capital Costs are 
$7,000. Estimated Operating and Maintenance costs are $75,000.
    Requests for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the Clinical 
Center and the agency, including whether the information shall have 
practical utility; (2) The accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) Ways to minimize the burden of the collection of information on 
those who are to respond, including the use of automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: Desk Officer for NIH. To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, National Institutes of Health Clinical Center, Building 
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call 
non-toll free: 301-496-3515, or e-mail your request or comments, 
including your address to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: November 22, 2010.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. 2010-29953 Filed 11-26-10; 8:45 am]
BILLING CODE 4140-01-P