[Federal Register Volume 75, Number 202 (Wednesday, October 20, 2010)]
[Notices]
[Pages 64732-64733]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-26386]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[30Day-11-0753]


Agency Forms Undergoing Paperwork Reduction Act Review

    The Centers for Disease Control and Prevention (CDC) publishes a 
list of information collection requests under review by the Office of 
Management and Budget (OMB) in compliance with the Paperwork Reduction 
Act (44 U.S.C. chapter 35). To request a copy of these requests, call 
the CDC Reports Clearance Officer at (404) 639-5960 or send an e-mail 
to [email protected]. Send written comments to CDC Desk Officer, Office of 
Management and Budget, Washington, DC 20503 or by fax to (202) 395-
5806. Written comments should be received within 30 days of this 
notice.

Proposed Project

    Evaluation of the Centers for Disease Control and Prevention's 
Consumer Response Service Center, CDC INFO (OMB No. 0920-0753 exp. 10/
31/2010) --Revision--Office for the Associate Director of 
Communication, Centers for Disease Control and Prevention (CDC).

Background and Brief Description

    In September 2005, the Centers for Disease Control and Prevention 
launched CDC-INFO, a consolidated, comprehensive effort to respond to 
consumer, provider and partner inquiries on a broad spectrum of public 
health topics by telephone or e-mail. More than 40 nationwide public 
health hotlines and warm lines were consolidated into one central phone 
number using a phased approach from 2005 to 2008. Management of CDC-
INFO services is increasingly guided by a comprehensive evaluation that 
includes point-of-service and follow-up customer satisfaction surveys. 
These surveys provide the public with ongoing opportunity to express 
their level of satisfaction and report how they have used this 
information. All members of the public, health care providers and 
businesses can contact CDC-INFO by phone, e-mail, or postal mail to 
request health information or order CDC publications. CDC-INFO is a 
proactive, unified, and integrated approach to the delivery of public 
health information and is designed to contribute to improving the 
health and safety of the public. Customers are defined as any 
individual or group seeking health or public health information from 
CDC. This includes the public, media, medical and healthcare 
professionals, public health professionals, partner groups, businesses, 
researchers, and others.
    The data collected since the approval of the original CDC-INFO 
study have been used for assessment of contact center performance and 
customer satisfaction.
    This request is for a three year extension and revision of the 
existing data collection. Due to budget cuts, the following evaluation 
activities which were previously approved will be discontinued and are 
not included in the revised request: CDC-INFO Live Phone Follow-up 
Survey, Postcard Survey for Single Publication Orders, Postcard Survey 
for Bulk Mailing, Web Survey for Internet Publication Orders, Web 
Survey for E-Mailed Publication Orders, Customer Representative Survey, 
Special Outreach Surveys (General Public), Special Outreach Surveys 
(Professionals), Emergency Response Surveys (General Public), Emergency 
Response Surveys (Professionals). CDC-INFO will continue to offer two 
of the previously approved customer satisfaction surveys. The 
Interactive Voice Response Survey--offered in English and Spanish and 
the Web Survey for E-Mail Inquirers--offered in English and Spanish. 
Both surveys underwent minimal changes. The changes to the surveys will 
allow CDC-INFO to collect race/ethnicity data that is consistent with 
the Census form which gives participants the opportunity to identify as 
multi-racial.
    Sample size, respondent burden, and intrusiveness have been 
minimized to be consistent with national evaluation objectives. There 
is no cost to the respondent, other than their time. The total 
estimated annual burden hours are 6,206.

[[Page 64733]]



                                        Estimated Annualized Burden Hours
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                                                                                                       Average
                                                                        Number of        Number       burden per
           Type of respondent                     Form name            respondents    responses per    response
                                                                                       respondent      (in hrs)
----------------------------------------------------------------------------------------------------------------
General Callers........................  Brief Interactive Voice             92,000               1         4/60
                                          Response Survey (English
                                          & Spanish).
Email Inquirers........................  Web Survey for E-mail                1,460               1         3/60
                                          Inquires (English &
                                          Spanish).
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    Dated: October 14, 2010.
Carol E. Walker,
Acting Reports Clear Officer, Centers for Disease Control and 
Prevention.
[FR Doc. 2010-26386 Filed 10-19-10; 8:45 am]
BILLING CODE 4163-18-P