[Federal Register Volume 75, Number 137 (Monday, July 19, 2010)]
[Notices]
[Pages 41869-41870]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-17293]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Submission for OMB Review; Comment Request

    Title: Data Collection Plan for the Customer Satisfaction 
Evaluation of Child Welfare Information Gateway.
    OMB No.: 0970-0303.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (NCCAN) and the National Adoption Information Clearinghouse 
(NAIC) received OMB approval to collect data for a customer 
satisfaction evaluation under OMB control number 0970-0303. On June 20, 
2006, NCCAN and NAIC were consolidated into Child Welfare Information 
Gateway (Information Gateway).
    The proposed information collection activities include revisions to 
the Customer Satisfaction Evaluation approved under OMB control number 
0970-0303 to reflect current information needs for providing innovative 
and useful products and services.
    Child Welfare Information Gateway is a service of the Children's 
Bureau, a component within the Administration for Children and 
Families, and Information Gateway is dedicated to the mission of 
connecting professionals and concerned citizens to information on 
programs, research, legislation, and statistics regarding the safety, 
permanency, and well-being of children and families.
    Information Gateway's main functions are identifying information 
needs, locating and acquiring information, creating information, 
organizing and storing information, disseminating information, and 
facilitating information exchange among professionals and concerned 
citizens. A number of vehicles are employed to accomplish these 
activities, including, but not limited to, website hosting, discussions 
with customers (e.g. phone, live chat, etc.), and dissemination of 
publications (both print and electronic).
    The Customer Satisfaction Evaluation was initiated in response to 
Executive Order 12862 issued on September 11, 1993. The Order calls for 
putting customers first and striving for a customer-driven government 
that matches or exceeds the best service available in the private 
sector. To that end, Information Gateway's evaluation is designed to 
better understand the kind and quality of services customers want, as 
well as customers' level of satisfaction with existing services. The 
proposed data collection activities for the evaluation include customer 
satisfaction surveys, customer comment cards, selected publication 
surveys, and focus groups.
    Respondents: Child Welfare Information Gateway customers.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                     Number of        Average
          Instrument             Affected public     Number of     responses per   burden hours    Total burden
                                                    respondents     respondent     per response        hours
----------------------------------------------------------------------------------------------------------------
Customer Survey...............  Individuals/                 846               1           0.078          66
                                 Households.
                                Private Sector..             182               1           0.078          14
(Web site, E-mail, Print, Live  State, Local, or             187               1           0.078          15
 Chat, and Phone).               Tribal
                                 Governments.
Publication Survey............  Individuals/                  86               1           0.052           4
                                 Households.
                                Private Sector..              19               1           0.052           1
                                State, Local, or              19               1           0.052           1
                                 Tribal
                                 Governments.
Comment Card..................  Individuals/                 300               1           0.014           4
                                 Households.
                                Private Sector..              65               1           0.014           1

[[Page 41870]]

 
(General Web and Conference     State, Local, or              66               1           0.014           1
 versions).                      Tribal
                                 Governments.
Online Tool/Web Section Survey  Individuals/                 229               1           0.052          12
                                 Households.
                                Private Sector..              30               1           0.052           2
                                State, Local, or              28               1           0.052           1
                                 Tribal
                                 Governments.
Webinar Feedback Survey.......  Private Sector..           597.5               1           0.052          31
                                 Federal                 1,049.5               1           0.052          55
                                 Government.
General Focus Group Guide.....  Private Sector..              12               1             1.0          12
                                State, Local, or              12               1             1.0          12
                                 Tribal
                                 Governments.
User Needs Assessment Focus     Private Sector..              12               1             1.0          12
 Group Guide.
                                 State, Local,                12               1             1.0          12
                                 or Tribal
                                 Governments.
Customer Services Information   Individuals/               2,730               1           0.014          38
 Questions.                      Households.
                                Private Sector..           608.4               1           0.014           9
                                State, Local,or            561.6               1           0.014           8
                                 Tribal
                                 Governments.
----------------------------------------------------------------------------------------------------------------

    Total Estimated Annual Burden Hours: 311.
    Additional Information:
    Copies of the proposed collection may be obtained by writing to the 
Administration for Children and Families, Office of Administration, 
Office of Information Services, 370 L'Enfant Promenade, SW., 
Washington, DC 20447, Attn: ACF Reports Clearance Officer. All requests 
should be identified by the title of the information collection. E-mail 
address: [email protected].
    OMB Comment:
    OMB is required to make a decision concerning the collection of 
information between 30 and 60 days after publication of this document 
in the Federal Register. Therefore, a comment is best assured of having 
its full effect if OMB receives it within 30 days of publication. 
Written comments and recommendations for the proposed information 
collection should be sent directly to the following: Office of 
Management and Budget, Paperwork Reduction Project, Fax: 202-395-7285, 
E-mail: [email protected], Attn: Desk Officer for the 
Administration for Children and Families.

    Dated: July 6, 2010.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2010-17293 Filed 7-16-10; 8:45 am]
BILLING CODE 4184-01-M