[Federal Register Volume 75, Number 103 (Friday, May 28, 2010)]
[Notices]
[Pages 30025-30028]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-12934]


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FEDERAL COMMUNICATIONS COMMISSION


Privacy Act System of Records

AGENCY: Federal Communications Commission (FCC or Commission).

ACTION: Notice; one altered Privacy Act system of records; revision of 
one routine use; and addition of one new routine use.

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SUMMARY: Pursuant to subsection (e)(4) of the Privacy Act of 1974, as 
amended (``Privacy Act''), 5 U.S.C. 552a, the FCC proposes to alter one 
system of records, FCC/WTB-7, ``Remedy Action Request System (RARS).'' 
The FCC will alter the security classification; categories of 
individuals; the categories of records; the purposes for which the 
information is maintained; one routine use (and add a new routine use); 
the storage, retrievability, access, safeguard, and retention and 
disposal procedures; the record source categories; and make other edits 
and revisions as necessary to comply with the requirements of the 
Privacy Act.

DATES: In accordance with subsections (e)(4) and (e)(11) of the Privacy 
Act, any interested person may submit written comments concerning the 
alteration of this system of records on or before June 28, 2010. The 
Office of Management and Budget (OMB), which has oversight 
responsibility under the Privacy Act to review the system of records, 
may submit comments on or before July 7, 2010. The proposed altered 
system of records will become effective on July 7, 2010 unless the FCC 
receives comments that require a contrary determination. The Commission 
will publish a document in the Federal Register notifying the public if 
any changes are necessary. As required by 5 U.S.C. 552a(r) of the 
Privacy Act, the FCC is submitting reports on this proposed altered 
system to OMB and to both Houses of Congress.

ADDRESSES: Address comments to Leslie F. Smith, Privacy Analyst, 
Performance Evaluation and Records Management (PERM), Room 1-C216, 
Federal Communications Commission (FCC), 445 12th Street, SW., 
Washington, DC 20554, (202) 418-0217, or via the Internet at 
[email protected].

FOR FURTHER INFORMATION CONTACT: Contact Leslie F. Smith, Performance 
Evaluation and Records Management (PERM), Room 1-C216, Federal 
Communications Commission, 445 12th Street, SW., Washington, DC 20554, 
(202) 418-0217 or via the Internet at [email protected].

SUPPLEMENTARY INFORMATION: As required by the Privacy Act of 1974, as 
amended, 5 U.S.C. 552a(e)(4) and (e)(11), this document sets forth 
notice of the proposed alteration of one system of records maintained 
by the FCC, revision of one routine use, and addition of one new 
routine use. The FCC previously gave complete notice of the system of 
records (FCC/WTB-7, ``Remedy Action Request System (RARS)'' covered 
under this Notice by publication in the Federal Register on April 5, 
2006 (71 FR 17234, 17273). This notice is a summary of the more 
detailed information about the proposed altered system of records, 
which may be viewed at the location given above in the ADDRESSES 
section. The purposes for altering FCC/WTB-7, ``Remedy Action Request 
System (RARS),'' are to revise the security classification; to revise 
the categories of individuals; to revise the categories of records; to 
revise the purposes for which the information is maintained; to revise 
one routine use and add a new routine use; to revise the procedures for 
the storage, retrieval, access, safeguards, and retention and disposal 
of information; to revise the record source categories; and to make 
other edits and revisions as necessary to

[[Page 30026]]

update the information and to comply with the requirements of the 
Privacy Act.
    The FCC will achieve these purposes by altering this system of 
records notice (SORN) with these changes:
    Revision of the language explaining the Security Classification, 
for clarity and to add that the FCC's Security Operations Center (SOC) 
has not assigned a security classification to this system of records;
    Revision of the language regarding the categories of individuals 
covered by the system, for clarity and to add that the categories of 
individuals in the RARS system include individuals who request help 
using the FCC's licensing systems and related Commission research 
tools, information systems, and electronic databases, i.e., Integrated 
Spectrum Auction Systems (ISAS), Antenna Registration System (ARS), and 
Commission Registration System (CORES), etc., and other subsystems 
included in, or as part of, these systems, etc.;
    Revision of the language regarding the categories of records in the 
system, for clarity and to add that the categories of records in the 
RARS system include (1) requests for assistance by the requester's 
first name, last name, telephone number and extension, alternative 
telephone number and extension, fax number, e-mail address(es), 
computer operating system, Web browser, FCC Registration Number (FRN), 
and/or Individual Taxpayer Identification Number (ITIN), and personal 
security question and answer; and (2) records verifying identity 
information by the individual's first name, last name, contact 
telephone number, FRN, and/or ITIN, and personal security question and 
answer;
    Revision of the language regarding the purposes for which the 
information is maintained, for clarity and to add that (1) the FCC 
staff uses the records in the RARS information system to record and 
process requests from individuals or groups for technical help, i.e., 
technical questions, password requests, etc., using the FCC's licensing 
systems and related Commission research tool, information systems, and 
electronic databases; and (2) the FCC management uses the RARS 
information system software to ensure good customer service and problem 
resolution.
    Revision of Routine Use (1) to add the Internet Web address at: 
https://esupport.fcc.gov/request.htm, which is where limited public 
access to certain records may be made available for public users:
    Routine Use (1) Public Access--allows that the records in this 
system will be made available upon request for public inspection after 
redaction of information that could identify the correspondent, i.e., 
name, telephone number, ITIN, and e-mail address. Limited public access 
to certain records may be available via the Internet at: https://esupport.fcc.gov/request.htm. This information includes the status of 
request, request ID number, and the agent's number who took the call or 
electronic request for support. Public users who have contacted FCC 
personnel via telephone, e-mail, or electronic submission may access 
the system to retrieve a status on the ticket assigned to their 
request. They will be given this ticket/request number generated by the 
Remedy Action Request System (RARS) upon submission of a request. This 
number may be entered into the appropriate field on the FCC Web site to 
check the status of the ticket. Only the status of that ticket will be 
released to the public by entering the ticket number--no personal or 
confidential information is available to the public;
    Addition of a new Routine Use (6) to comply with OMB Memorandum M-
07-16 (May 22, 2007) governing ``breach notifications'':
    Routine Use (6) Breach Notification--allows disclosure to 
appropriate agencies, entities, and persons when (1) the Commission 
suspects or has confirmed that the security or confidentiality of 
information in the system of records has been compromised; (2) the 
Commission has determined that as a result of the suspected or 
confirmed compromise there is a risk of harm to economic or property 
interests, identity theft or fraud, or harm to the security or 
integrity of this system or other systems or programs (whether 
maintained by the Commission or another agency or entity) that rely 
upon the compromised information; and (3) the disclosure made to such 
agencies, entities, and persons is reasonably necessary to assist in 
connection with the Commission's efforts to respond to the suspected or 
confirmed compromise and prevent, minimize, or remedy such harm.
    Revisions of the language regarding the policies and practices for 
storage of the records in the system, for clarity and to add that 
information in the RARS information system consists of electronic data, 
files, and records, which are housed in the FCC's computer network 
databases. Any paper documents that WTB receives are scanned into the 
electronic database upon receipt, then the paper documents are 
destroyed;
    Revision of the language regarding the policies and practices for 
retrieving the records in the system, for clarity and to add that the 
electronic data, files, and records may be retrieved by searching 
electronically using a variety of parameters including the requester's 
name, entity name, licensee, applicant or unlicensed individual, call 
sign, file number, problem type, FRN, ITIN, e-mail address, and/or 
subject matter;
    Revision of the language regarding the policies and practices for 
retrieving the records in the system, for clarity and to add that the 
electronic data, files, and records may be retrieved by searching 
electronically using a variety of parameters including the requester's 
name, entity name, licensee, applicant or unlicensed individual, call 
sign, file number, problem type, FRN, ITIN, e-mail address, and/or 
subject matter;
    Revision of the language regarding the policies and practices for 
accessing and safeguarding the records in the system, for clarity and 
to add that the information in the RARS information system's electronic 
documents, files, and records is housed in the FCC's computer network 
databases. Access to the information in these databases is restricted 
to authorized WTB supervisors, staff, and contractors in WTB and to 
staff and contractors in the Information Technology Center (ITC), who 
maintain the FCC's computer network databases. Those who have access to 
the computer networks are assigned a secured log-in ID and password 
maintained in the RARS information system. Other employees and 
contractors may be granted access on a ``need-to-know'' basis. The 
network computers are located in secured areas, and they are protected 
by the FCC's security protocols, which include controlled access, 
passwords, and other security features. Information resident on the 
database servers is backed-up routinely onto magnetic media. Back-up 
tapes are stored on-site and at a secured, off-site location;
    Revision of the language regarding the policies and practices for 
the retention and disposal of records in the system, for clarity and to 
add that the information in the RARS information system is maintained 
for 11 years after an individual ceases to be a user of the system. The 
electronic records, files, and data are destroyed physically 
(electronic storage media) or by electronic erasure. The paper 
documents are destroyed by shredding after they are scanned into the 
RARS information system's electronic databases.
    Revision of the language regarding the records source categories, 
for clarity and to add that information in the RARS information system 
is provided by

[[Page 30027]]

RARS user customers who request assistance with the FCC's licensing 
systems and related Commission research tools, information systems, and 
electronic databases, i.e., Integrated Spectrum Auctions System (ISAS), 
Antenna Registration System (ARS), and Commission Registration System 
(CORES), etc., and other subsystems included in, or as part of, these 
systems, etc.
    The FCC's staff in WTB will use the information in the RARS 
information system to record and process requests from individuals or 
groups for technical help, i.e., technical questions, password 
requests, etc., using the FCC's licensing systems and related 
Commission research tools, information systems and electronic 
databases; and the FCC management will use the RARS information system 
software to ensure good customer service and problem resolution.
    This notice meets the requirement documenting the change to the 
systems of records that the FCC maintains, and provides the public, 
OMB, and Congress an opportunity to comment.
FCC/WTB-7

SYSTEM NAME:
    Remedy Action Request System (RARS).

SECURITY CLASSIFICATION:
    The FCC's Security Operations Center (SOC) has not assigned a 
security classification to this system of records.

SYSTEM LOCATION:
    Wireless Telecommunications Bureau (WTB), Federal Communications 
Commission (FCC), 445 12th Street, SW., Washington, DC 20554.

CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
    The categories of individuals in the RARS system include 
individuals who request help using the FCC's licensing systems and 
related Commission research tools, information systems, and electronic 
databases, i.e., Integrated Spectrum Auctions System (ISAS), Antenna 
Registration System (ARS), and Commission Registration System (CORES), 
etc., and other subsystems included in, or as part of, these systems, 
etc.

CATEGORIES OF RECORDS IN THE SYSTEM:
    The categories of records in the RARS system include:
    1. Requests for assistance by the requester's first name, last 
name, telephone number and extension, alternative telephone number and 
extension, fax number, e-mail address(es), computer operating system, 
Web browser, FCC Registration Number (FRN), and/or Individual Taxpayer 
Identification Number (ITIN), and personal security question and 
answer.
    2. Records verifying identity information by the individual's first 
name, last name, contact telephone number, FRN and/or ITIN, and 
personal security question and answer.

AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
    Sec. 151, 154, 258, 301, 303, 309(e), 312, 362, 364, 386, 507 of 
the Communications Act of 1934, as amended, 47 U.S.C. 151, 154, 226, 
258, 301, 303, 309(e), 312, 362, 364, 386, 507; and 29 U.S.C. 794, 
794(d).

PURPOSE(S):
    1. The FCC staff uses the records in the RARS information system to 
record and process requests from individuals or groups for technical 
help, i.e., technical questions, password requests, etc., using the 
FCC's licensing systems and related Commission research tools, 
information systems and electronic databases; and
    2. The FCC management uses the RARS information system software to 
ensure good customer service and problem resolution.

ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES 
OF USERS AND THE PURPOSES OF SUCH USES:
    Information about individuals in this system of records may 
routinely be disclosed under the following conditions:
    1. Public Access--Records in this system will be made available 
upon request for public inspection after redaction of information that 
could identify the correspondent, i.e., name, telephone number, ITIN, 
and e-mail address. Limited public access to certain records may be 
available via the Internet at: https://esupport.fcc.gov/request.htm. 
This information includes the status of request, request ID number, and 
the agent's number who took the call or electronic request for support. 
Public users who have contacted FCC personnel via telephone, e-mail, or 
electronic submission may access the system to retrieve a status on the 
ticket assigned to their request. They will be given this ticket/
request number generated by the Remedy Action Request System (RARS) 
upon submission of a request. This number may be entered into the 
appropriate field on the FCC Web site to check the status of the 
ticket. Only the status of that ticket will be released to the public 
by entering the ticket number--no personal or confidential information 
is available to the public;
    2. Adjudication and Litigation--Where by careful review, the agency 
determines that the records are both relevant and necessary to 
litigation and the use of such records is deemed by the agency to be 
for a purpose that is compatible with the purpose for which the agency 
collected the records, these records may be used by a court or 
adjudicative body in a proceeding when: (a) The agency or any component 
thereof; or (b) any employee of the agency in his or her official 
capacity; or (c) any employee of the agency in his or her individual 
capacity where the agency has agreed to represent the employee; or (d) 
the United States Government is a party to litigation or has an 
interest in such litigation;
    3. Law Enforcement and Investigation--Where there is an indication 
of a violation or potential violation of a statute, regulation, rule, 
or order, records from this system may be shared with appropriate 
Federal, State, or local authorities either for purposes of obtaining 
additional information relevant to a FCC decision or for referring the 
record for investigation, enforcement, or prosecution by another 
agency;
    4. Congressional Inquiries--When requested by a Congressional 
office in response to an inquiry by an individual made to the 
Congressional office for their own records; and
    5. Government-wide Program Management and Oversight--When requested 
by the National Archives and Records Administration (NARA) for the 
purpose of records management inspections conducted under authority of 
44 U.S.C. 2904 and 2906; when the U.S. Department of Justice (DOJ) is 
contacted in order to obtain that department's advice regarding 
disclosure obligations under the Freedom of Information Act; or when 
the Office of Management and Budget (OMB) is contacted in order to 
obtain that office's advice regarding obligations under the Privacy 
Act;
    6. Breach Notification--A record from this system may be disclosed 
to appropriate agencies, entities, and persons when (1) the Commission 
suspects or has confirmed that the security or confidentiality of 
information in the system of records has been compromised; (2) the 
Commission has determined that as a result of the suspected or 
confirmed compromise there is a risk of harm to economic or property 
interests, identity theft or fraud, or harm to the security or 
integrity of this system or other systems or programs (whether 
maintained by the Commission or another agency or entity) that rely 
upon the compromised

[[Page 30028]]

information; and (3) the disclosure made to such agencies, entities, 
and persons is reasonably necessary to assist in connection with the 
Commission's efforts to respond to the suspected or confirmed 
compromise and prevent, minimize, or remedy such harm.
    In each of these cases, the FCC will determine whether disclosure 
of the records is compatible with the purpose for which the records 
were collected.

DISCLOSURE TO CONSUMER REPORTING AGENCIES:
    None.

POLICIES AND PRACTICES FOR STORING, RETRIEVING, ACCESSING, RETAINING, 
AND DISPOSING OF RECORDS IN THE SYSTEM:
STORAGE:
    Information in the RARS information system consists of electronic 
data, files, and records, which are housed in the FCC's computer 
network databases. Any paper documents that WTB receives are scanned 
into the electronic database upon receipt, and then the paper documents 
are destroyed.

RETRIEVABILITY:
    The electronic data, files, and records may be retrieved by 
searching electronically using a variety of parameters including the 
requester's name, entity name, licensee, applicant or unlicensed 
individual, call sign, file number, problem type, FRN, ITIN, e-mail 
address, and/or subject matter.

SAFEGUARDS:
    The information in the RARS information system's electronic 
documents, files, and records is housed in the FCC's computer network 
databases. Access to the information in these databases is restricted 
to authorized WTB supervisors, staff, and contractors in WTB and to 
staff and contractors in the Information Technology Center (ITC), who 
maintain the FCC's computer network databases. Those who have access to 
the computer networks are assigned a secured log-in ID and password 
maintained in the RARS information system. Other employees and 
contractors may be granted access on a ``need-to-know'' basis.
    The network computers are located in secured areas, and they are 
protected by the FCC's security protocols, which include controlled 
access, passwords, and other security features. Information resident on 
the database servers is backed-up routinely onto magnetic media. Back-
up tapes are stored on-site and at a secured, off-site location.

RETENTION AND DISPOSAL:
    The information in the RARS information system is maintained for 11 
years after an individual ceases to be a user of the system. The 
electronic records, files, and data are destroyed physically 
(electronic storage media) or by electronic erasure.
    Paper documents are destroyed by shredding after they are scanned 
into the RARS information system's electronic databases.

SYSTEMS MANAGER(S) AND ADDRESS:
    Address inquiries to the Wireless Telecommunications Bureau (WTB), 
Federal Communications Commission (FCC), 445 12th Street, SW., 
Washington, DC 20554.

NOTIFICATION PROCEDURE:
    Address inquiries to the Wireless Telecommunications Bureau (WTB), 
Federal Communications Commission (FCC), 445 12th Street, SW., 
Washington, DC 20554.

RECORD ACCESS PROCEDURES:
    Address inquiries to the Wireless Telecommunications Bureau (WTB), 
Federal Communications Commission (FCC), 445 12th Street, SW., 
Washington, DC 20554.

CONTESTING RECORD PROCEDURES:
    Address inquiries to the Wireless Telecommunications Bureau (WTB), 
Federal Communications Commission (FCC), 445 12th Street, SW., 
Washington, DC 20554.

RECORD SOURCE CATEGORIES:
    Information in the RARS information system is provided by RARS user 
customers who request assistance with the FCC's licensing systems and 
related Commission research tools, information systems, and electronic 
databases, i.e., Integrated Spectrum Auctions System (ISAS), Antenna 
Registration System (ARS), and Commission Registration System (CORES), 
etc., and other subsystems included in, or as part of, these systems, 
etc.

EXEMPTIONS CLAIMED FOR THE SYSTEM:
    None.

Marlene H. Dortch,
Secretary, Federal Communications Commission.
[FR Doc. 2010-12934 Filed 5-27-10; 8:45 am]
BILLING CODE 6712-01-P