[Federal Register Volume 75, Number 74 (Monday, April 19, 2010)]
[Notices]
[Page 20427]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-8801]



[[Page 20427]]

=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF VETERANS AFFAIRS

[OMB Control No. 2900--New (Insurance Surveys)]


Agency Information Collection (Insurance Surveys) Activities 
Under OMB Review

AGENCY: Veterans Benefits Administration, Department of Veterans 
Affairs.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995 
(44 U.S.C. 3501-3521), this notice announces that the Veterans Benefits 
Administration (VBA), Department of Veterans Affairs, will submit the 
collection of information abstracted below to the Office of Management 
and Budget (OMB) for review and comment. The PRA submission describes 
the nature of the information collection and its expected cost and 
burden and it includes the actual data collection instrument.

DATES: Comments must be submitted on or before May 19, 2010.

ADDRESSES: Submit written comments on the collection of information 
through http://www.Regulations.gov; or to VA's OMB Desk Officer, OMB 
Human Resources and Housing Branch, New Executive Office Building, Room 
10235, Washington, DC 20503, (202) 395-7316. Please refer to ``OMB 
Control No. 2900--New (Insurance Surveys)'' in any correspondence.

FOR FURTHER INFORMATION CONTACT: Denise McLamb, Enterprise Records 
Service (005R1B), Department of Veterans Affairs, 810 Vermont Avenue, 
NW., Washington, DC 20420, (202) 461-7485, FAX (202) 273-0443 or e-
mail: [email protected]. Please refer to ``OMB Control No. 
2900--New (Insurance Surveys).''

SUPPLEMENTARY INFORMATION:
    Titles: Insurance Surveys.
    OMB Control Number: 2900--New (Insurance Surveys).
    Type of Review: New collection.
    Abstract: VBA administers integrated programs of benefits and 
services, established by law for veterans and their survivors, and 
service personnel. Executive Order 12862, Setting Customer Service 
Standards, requires Federal agencies and departments to identify and 
survey its customers to determine the kind and quality of services they 
want and their level of satisfaction with existing service. Customer 
satisfaction surveys are used to gauge customer perceptions of VA 
services as well as customer expectations and desires.
    An agency may not conduct or sponsor, and a person is not required 
to respond to a collection of information unless it displays a 
currently valid OMB control number. The Federal Register Notice with a 
60-day comment period soliciting comments on this collection of 
information was published on February 20, 2010, at pages 6792-6793.
    Affected Public: Individuals or Households.
    Estimated Annual Burden: 48 hours.
    Estimated Average Burden per Respondent: 6 minutes.
    Frequency of Response: Monthly.
    Estimated Number of Respondents: 480.

    Dated: April 13, 2010.

    By direction of the Secretary.
Denise McLamb,
Program Analyst, Enterprise Records Service.
[FR Doc. 2010-8801 Filed 4-16-10; 8:45 am]
BILLING CODE 8320-01-P