[Federal Register Volume 75, Number 57 (Thursday, March 25, 2010)]
[Notices]
[Pages 14443-14444]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-6469]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Comment Request

Proposed Projects

    Title: Data Collection Plan for the Customer Satisfaction 
Evaluation of Child Welfare Information Gateway.
    OMB No.: 0970-0303.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (NCCAN) and the National Adoption Information Clearinghouse 
(NAIC) received OMB approval to collect data for a customer 
satisfaction evaluation under OMB control number 0970-0303. On June 20, 
2006, NCCAN and NAIC were consolidated into Child Welfare Information 
Gateway (Information Gateway).
    The proposed information collection activities include revisions to 
the Customer Satisfaction Evaluation approved under OMB control number 
0970-0303 to reflect current information needs for providing innovative 
and useful products and services.
    Child Welfare Information Gateway is a service of the Children's 
Bureau, a component within the Administration for Children and 
Families, and Information Gateway is dedicated to the mission of 
connecting professionals and concerned citizens to information on 
programs, research, legislation, and statistics regarding the safety, 
permanency, and well-being of children and families. Information 
Gateway's main functions are identifying information needs, locating 
and acquiring information, creating information, organizing and storing 
information, disseminating information,

[[Page 14444]]

and facilitating information exchange among professionals and concerned 
citizens. A number of vehicles are employed to accomplish these 
activities, including, but not limited to, Web site hosting, 
discussions with customers (e.g., phone, live chat, etc.), and 
dissemination of publications (both print and electronic).
    The Customer Satisfaction Evaluation was initiated in response to 
Executive Order 12862 issued on September 11, 1993. The Order calls for 
putting customers first and striving for a customer-driven government 
that matches or exceeds the best service available in the private 
sector. To that end, Information Gateway's evaluation is designed to 
better understand the kind and quality of services customers want, as 
well as customers' level of satisfaction with existing services. The 
proposed data collection activities for the evaluation include customer 
satisfaction surveys, customer comment cards, selected publication 
surveys, and focus groups.
    Respondents: Child Welfare Information Gateway customers.

                                             Annual Burden Estimates
----------------------------------------------------------------------------------------------------------------
                                                                     Number of        Average
          Instrument             Affected public     Number of     responses per   burden hours    Total burden
                                                    respondents     respondent     per response        hours
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey    Individuals/                1000               1           0.078           78.00
 (Web site, E-mail, Print,       Households.                 216               1           0.078           16.84
 Live Chat, and Phone).         Private Sector..             221               1           0.078           17.24
                                State, Local, or
                                 Tribal
                                 Governments.
Publication Survey............  Individuals/                  88               1           0.052            4.58
                                 Households.
                                Private Sector..              17               1           0.052            0.88
                                State, Local, or              14               1           0.052            0.73
                                 Tribal
                                 Governments.
Comment Card (General Web and   Individuals/                 300               1           0.014            4.20
 Conference versions).           Households.                  41               1           0.014            0.57
                                Private Sector..              67               1           0.014            0.94
                                State, Local, or
                                 Tribal
                                 Governments.
Web site Tools Comment Card...  Individuals/                 229               1           0.014            3.21
                                 Households.
                                Private Sector..              30               1           0.014            0.42
                                State, Local, or              28               1           0.014             .39
                                 Tribal
                                 Governments.
General Focus Group Guide.....  Private Sector..              12               1             1.0           12.00
                                State, Local, or              12               1             1.0           12.00
                                 Tribal
                                 Governments.
                                Private Sector..              12               1             1.0           12.00
User Input Focus Group Guide..  State, Local, or              12               1             1.0           12.00
                                 Tribal
                                 Governments.
User Needs Assessment Focus     Private Sector..              12               1             1.0           12.00
 Guide.                         State, Local, or
                                 Tribal
                                 Governments.
                                State, Local, or              12               1             1.0           12.00
                                 Tribal
                                 Governments.
                                                 ---------------------------------------------------------------
    Total Estimated Annual      ................  ..............  ..............  ..............          200.00
     Burden Hours.
----------------------------------------------------------------------------------------------------------------

    In compliance with the requirements of Section 3506 (2) (A) of the 
Paperwork Reduction Act of 1995, the Administration for Children and 
Families is soliciting public comment on the specific aspects of the 
information collection described above. Copies of the proposed 
collection of information can be obtained and comments may be forwarded 
by writing to the Administration for Children and Families, Office of 
Administration, Office of Information Services, 370 L'Enfant Promenade, 
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail 
address: [email protected]. All requests should be identified 
by the title of the information collection.
    The Department specifically requests comments on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 60 days of this publication.

    Dated: March 18, 2010.
Robert Sargis,
Reports Clearance Officer.
[FR Doc. 2010-6469 Filed 3-24-10; 8:45 am]
BILLING CODE 4184-01-M