[Federal Register Volume 75, Number 37 (Thursday, February 25, 2010)]
[Notices]
[Pages 8722-8723]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-3790]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services

[Document Identifier: CMS-10308]


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Centers for Medicare & Medicaid Services.
    In compliance with the requirement of section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995, the Centers for Medicare & Medicaid 
Services (CMS) is publishing the following summary of proposed 
collections for public comment. Interested persons are invited to send 
comments regarding this burden estimate or any other aspect of this 
collection of information, including any of the following subjects: (1) 
The necessity and utility of the proposed information collection for 
the proper performance of the agency's functions; (2) the accuracy of 
the estimated burden; (3) ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) the use of 
automated collection techniques or other forms of information 
technology to minimize the information collection burden.

[[Page 8723]]

    1. Type of Information Collection Request: New collection; Title of 
Information Collection: Part C and D Complaints Resolution Performance 
Measures: Use: Part C Sponsors provide medical coverage through at-risk 
arrangements with CMS. Part C Sponsors include: Local Coordinated Care 
Plans which include health maintenance organizations (HMOs), preferred 
provider organizations (PPOs), and provider sponsored organizations 
(PSO) plans; Private fee-for-service plans (PFFS); Special needs plans 
(SNPs); Medical savings account (MSAs); and Regional PPOs. Part D 
Sponsors provide prescription drug benefit coverage through private at-
risk prescription drug plans that offer drug-only coverage Prescription 
Drug Plans, or through Medicare Advantage (MA) plans that offer 
integrated prescription drug and health care coverage (MA-PD plans).
    Due to Executive Order 13410, ``Promoting Quality and Efficient 
Health Care in Federal Government Administered or Sponsored Health Care 
Programs,'' performance measurement ratings for Medicare Parts C & D 
can be found on Medicare Options Compare and the Medicare Prescription 
Drug Plan Finder (MPDPF), providing rating information for beneficiary 
use with plans being assigned a performance-based star rating. These 
ratings are provided to help beneficiaries make informed choices among 
the many plan alternatives available to them under Medicare Parts C and 
D.
    The purpose of the project is to develop and support implementation 
of a performance measure for the Medicare Advantage (Part C) and 
Prescription Drug (Part D) programs that represents plan resolution of 
beneficiary complaints from the beneficiary perspective. The project 
includes development of methodologies for: (1) Identifying a 
statistically valid sample of beneficiary complaints needed to analyze 
the complaint's closure; (2) contacting, interviewing, and summarizing 
beneficiary experience; and, (3) summarizing/analyzing the resultant 
data to assess accuracy of the resolution of beneficiary complaints 
from the perspective of the beneficiaries via objective exploration of 
the beneficiary's complaint resolution experience. Form Number: CMS-
10308 (OMB: 0938-New); Frequency: Yearly; Affected Public: 
Individuals and households; Number of Respondents: 5,300; Total Annual 
Responses: 5,300; Total Annual Hours: 884. (For policy questions 
regarding this collection contact Rachel Schreiber at 410-786-8657. For 
all other issues call 410-786-1326.)
    To obtain copies of the supporting statement and any related forms 
for the proposed paperwork collections referenced above, access CMS' 
Web Site at http://www.cms.hhs.gov/PaperworkReductionActof1995, or E-
mail your request, including your address, phone number, OMB number, 
and CMS document identifier, to [email protected], or call the 
Reports Clearance Office on (410) 786-1326.
    In commenting on the proposed information collections please 
reference the document identifier or OMB control number. To be assured 
consideration, comments and recommendations must be submitted in one of 
the following ways by April 26, 2010:
    1. Electronically. You may submit your comments electronically to  
http://www.regulations.gov. Follow the instructions for ``Comment or 
Submission'' or ``More Search Options'' to find the information 
collection document(s) accepting comments.
    2. By regular mail. You may mail written comments to the following 
address: CMS, Office of Strategic Operations and Regulatory Affairs, 
Division of Regulations Development, Attention: Document Identifier/OMB 
Control Number, Room C4-26-05, 7500 Security Boulevard, Baltimore, 
Maryland 21244-1850.

    Dated: February 17, 2010.
Michelle Shortt,
Director, Regulations Development Group, Office of Strategic Operations 
and Regulatory Affairs.
[FR Doc. 2010-3790 Filed 2-24-10; 8:45 am]
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