[Federal Register Volume 75, Number 20 (Monday, February 1, 2010)]
[Page 5036]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2010-2048]



Patent and Trademark Office

Submission for OMB Review; Comment Request

    The United States Patent and Trademark Office (USPTO) will submit 
to the Office of Management and Budget (OMB) for clearance the 
following proposal for collection of information under the provisions 
of the Paperwork Reduction Act (44 U.S.C. Chapter 35).
    Agency: United States Patent and Trademark Office (USPTO).
    Title: Customer Input--Patent and Trademark Customer Surveys.
    Form Number(s): None.
    Agency Approval Number: 0651-0038.
    Type of Request: Extension of a currently approved collection.
    Burden: 220 hours.
    Number of Respondents: 1,900 responses.
    Avg. Hours per Response: The USPTO estimates that it takes the 
public approximately 15 minutes (0.25 hours) to complete a telephone 
survey and 5 minutes (0.08 hours) to complete both the paper and 
electronic submissions of the questionnaires and customer surveys. This 
includes the time to gather the necessary information, respond to the 
survey, and submit it to the USPTO.
    Needs and Uses: The public uses the telephone and customer surveys 
and the questionnaires to provide their opinions, suggestions, and 
comments about the USPTO's services, products, and customer service. 
Depending on the type of survey, the public can provide their comments 
on the spot to the interviewer, or complete the survey at their own 
pace and either mail their responses to the USPTO or submit their 
responses electronically via a web-based survey. The USPTO uses the 
data collected from these surveys for strategic planning, allocation of 
resources, the establishment of performance goals, and the verification 
and establishment of service standards. The USPTO also uses this data 
to assess customer satisfaction with USPTO products and services, to 
assess customer priorities in service characteristics, and to identify 
areas where service levels differ from customer expectations.
    Affected Public: Individuals or households; business or other for 
profit; and not-for-profit institutions.
    Frequency: On occasion.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: Nicholas A. Fraser, e-mail: [email protected].
    Once submitted, the request will be publically available in 
electronic format through the Information Collection Review page at 
    Paper copies can be obtained by:
    * E-mail: [email protected]. Include ``0651-0038 Customer 
Input--Patent and Trademark Customer Surveys copy request'' in the 
subject line of the message.
    * Fax: 571-273-0112, marked to the attention of Susan K. Fawcett.
    * Mail: Susan K. Fawcett, Records Officer, Office of the Chief 
Information Officer, United States Patent and Trademark Office, P.O. 
Box 1450, Alexandria, VA 22313-1450.
    Written comments and recommendations for the proposed information 
collection should be sent on or before March 3, 2010 to Nicholas A. 
Fraser, OMB Desk Officer, via e-mail to [email protected] or by fax to 202-395-5167, marked to the attention 
of Nicholas A. Fraser.

    Dated: January 25, 2010.
Susan K. Fawcett,
Records Officer, USPTO, Office of the Chief Information Officer.
[FR Doc. 2010-2048 Filed 1-29-10; 8:45 am]