[Federal Register Volume 74, Number 227 (Friday, November 27, 2009)]
[Notices]
[Page 62357]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-28165]



[[Page 62357]]

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PENSION BENEFIT GUARANTY CORPORATION


Submission of Information Collection for OMB Review; Comment 
Request; Customer Satisfaction Surveys and Focus Groups

AGENCY: Pension Benefit Guaranty Corporation.

ACTION: Notice of request for extension of OMB approval.

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SUMMARY: The Pension Benefit Guaranty Corporation (``PBGC'') is 
requesting that the Office of Management and Budget (``OMB'') extend 
approval, under the Paperwork Reduction Act, of a collection of 
information consisting of customer service focus groups and surveys 
(OMB control number 1212-0053; expires December 31, 2009). This notice 
informs the public of PBGC's request and solicits public comment on the 
collection of information.

DATES: Comments should be submitted by December 28, 2009.

ADDRESSES: Comments should be sent to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Desk 
Officer for Pension Benefit Guaranty Corporation, via electronic mail 
at [email protected] or by fax to 202 395-6974. A copy of PBGC's 
request may be obtained without charge by writing to the Disclosure 
Division of the Office of the General Counsel of PBGC at the above 
address or by visiting that office or calling 202 326-4040 during 
normal business hours. (TTY and TDD users may call the Federal relay 
service toll free at 1 800 877-8339 and ask to be connected to 202 326-
4040.) The request is also available at http://www.reginfo.gov.

FOR FURTHER INFORMATION CONTACT: Thomas H. Gabriel, Attorney, 
Legislative and Regulatory Department, Pension Benefit Guaranty 
Corporation, 1200 K Street, NW., Washington, DC 20005-4026, 202 326-
4024. (TTY and TDD users may call the Federal relay service toll-free 
at 1 800 877-8339 and ask to be connected to 202 326-4024.)

SUPPLEMENTARY INFORMATION: An agency may not conduct or sponsor, and a 
person is not required to respond to, a collection of information 
unless it displays a currently valid OMB control number.
    PBGC is requesting that OMB extend its approval, for a three-year 
period, of a generic collection of information consisting of customer 
satisfaction focus groups and surveys (OMB No. 1212-0053; expires 
December 31, 2009). The information collection will further the goals 
of Executive Order 12862, Setting Customer Service Standards, which 
states the Federal Government must seek to provide ``the highest 
quality of service delivered to customers by private organizations 
providing a comparable or analogous service.''
    PBGC uses customer satisfaction focus groups and surveys to find 
out about the needs and expectations of its customers and assess how 
well it is meeting those needs and expectations. By keeping these 
avenues of communication open, PBGC can continually improve service to 
its customers, including plan participants and beneficiaries, plan 
sponsors and their affiliates, plan administrators, pension 
practitioners, and others involved in the establishment, operation and 
termination of plans covered by PBGC's insurance program. Because the 
areas of concern to PBGC and its customers vary and may quickly change, 
it is important that PBGC have the ability to evaluate customer 
concerns quickly by developing new vehicles for gathering information 
under this generic approval. The focus groups and surveys will provide 
important information on customer attitudes about the delivery and 
quality of agency services and will be used as part of an ongoing 
process to improve PBGC programs.
    Participation in the focus groups and surveys will be voluntary. 
PBGC estimates that the annual burden for this collection of 
information will total 710 hours for 2,000 respondents. PBGC further 
estimates that the cost to respondents per burden hour will average 
$72, resulting in a total cost of $51,120 ($72 x 710). PBGC will 
consult with OMB regarding each specific information collection during 
the approval period.
    PBGC published in the Federal Register a notice of intention to 
request extension of OMB approval of this collection. 74 FR 40244 
(August 11, 2009). No comments were received in response to the notice.

    Issued at Washington, DC, this 19th day of November 2009.
John H. Hanley,
Director, Legislative and Regulatory Department, Pension Benefit 
Guaranty Corporation.
[FR Doc. E9-28165 Filed 11-25-09; 8:45 am]
BILLING CODE 7709-01-P