[Federal Register Volume 74, Number 222 (Thursday, November 19, 2009)]
[Notices]
[Page 59981]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-27842]


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GENERAL SERVICES ADMINISTRATION

[OMB Control No. 3090-0278]


National Contact Center; Information Collection; National Contact 
Center Customer Evaluation Survey

AGENCY: Citizen Services and Communications, Federal Consumer 
Information Center, GSA.

ACTION: Notice of request for comments regarding a renewal to an 
existing OMB clearance.

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SUMMARY: Under the provisions of the Paperwork Reduction Act of 1995 
(44 U.S.C. chapter 35), the General Services Administration will be 
submitting to the Office of Management and Budget (OMB) a request to 
review and approve a renewal of a previously approved information 
collection requirement regarding the National Contact Center customer 
evaluation survey. The clearance currently expires on December 31, 
2009.
    Public comments are particularly invited on: Whether this 
collection of information is necessary and whether it will have 
practical utility; whether our estimate of the public burden of this 
collection of information is accurate and based on valid assumptions 
and methodology; and ways to enhance the quality, utility, and clarity 
of the information to be collected.

DATES: Submit comments on or before: January 19, 2010.

FOR FURTHER INFORMATION CONTACT: Tonya Beres, Federal Information 
Specialist, Office of Citizen Services and Communications, at telephone 
(202) 501-1803 or via e-mail to [email protected].

ADDRESSES: Submit comments regarding this burden estimate or any other 
aspect of this collection of information, including suggestions for 
reducing this burden to the Regulatory Secretariat (MVPR), General 
Services Administration, 1800 F Street, NW., Room 4041, Washington, DC 
20405. Please cite OMB Control No. 3090-0278, National Contact Center 
Customer Evaluation Survey, in all correspondence.

SUPPLEMENTARY INFORMATION: 

A. Purpose

    This information collection will be used to assess the public's 
satisfaction with the National Contact Center service, to assist in 
increasing the efficiency in responding to the public's need for 
Federal information, and to assess the effectiveness of marketing 
efforts.

B. Annual Reporting Burden

    Respondents: 4,200.
    Responses per Respondent: 1.
    Hours per Response: .05 (3 minutes) for phone survey, .066 (4 
minutes) for email survey, and .066 (4 minutes) for chat survey.
    Total Burden Hours: 270.
    Obtaining Copies of Proposals: Requesters may obtain a copy of the 
information collection documents from the General Services 
Administration, Regulatory Secretariat (MVPR), 1800 F Street, NW., Room 
4041, Washington, DC 20405, telephone (202) 501-4755. Please cite OMB 
Control No. 3090-0278, National Contact Center Customer Evaluation 
Survey, in all correspondence.

    Dated: November 10, 2009.
Casey Coleman,
Chief Information Officer.
[FR Doc. E9-27842 Filed 11-18-09; 8:45 am]
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