[Federal Register Volume 74, Number 215 (Monday, November 9, 2009)]
[Notices]
[Pages 57663-57664]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-26890]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[Docket ID: DOD-2009-OS-0172]


Proposed Collection; Comment Request

AGENCY: Defense Technical Information Center (DTIC), DoD.

ACTION: Notice.

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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Defense Technical Information Center (DTIC) 
announces the proposed extension of a public information collection and 
seeks public comment on the provisions thereof. Comments are invited 
on: Whether the proposed collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
ways to enhance the quality, utility, and clarity of the information to 
be collected; and ways to minimize the burden of the information 
collection on respondents, including through the use of automated 
collection techniques or other forms of information technology.

DATES: Consideration will be given to all comments received by January 
8, 2010.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense 
Technical Information Center (DTIC), Marketing and Registration 
Division, 8725 John J. Kingman Road, Suite 0944, ATTN: Ms. Angela 
Davis, Ft. Belvoir, VA 22060-6218, or call the DTIC Marketing and 
Registration Division at (703) 767-8207.
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Control Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the DTIC provides to its current 
customers. The surveys will provide information on the

[[Page 57664]]

level of overall customer satisfaction as well as on customer 
satisfaction with several attributes of service that impact the level 
of overall satisfaction. These customer satisfaction surveys are 
required to implement Executive Order 12862, ``Setting Customer Service 
Standards.'' Respondents are DTIC registered users who are components 
of the DoD, military services, other Federal Government Agencies, U.S. 
Government contractors, and universities involved in federally funded 
research. The information obtained by these surveys will be used to 
assist agency senior management in determining agency business policies 
and processes that should be selected for examination, modification, 
and reengineering from the customer's perspective. These surveys will 
also provide statistical and demographic basis for the design of 
follow-on surveys. Future surveys will be used to assist monitoring of 
changes in the level of customer satisfaction over time.
    Affected Public: Business or other for-profit; not-for-profit 
institutions.
    Annual Burden Hours: 810.
    Number of Respondents: 12,150.
    Responses per Respondent: 1.
    Average Burden per Response: 4 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The purpose of these surveys is to assess the level of service DTIC 
provides to its current customers. The surveys will provide information 
on the level of overall customer satisfaction and on customer 
satisfaction with several attributes of service which impact the level 
of overall satisfaction. The objectives of the survey are to help DTIC 
(1) gauge the level of satisfaction among users and (2) identify 
possible areas for improving our products and services. The surveys are 
designed to assist in evaluating the following knowledge objectives:
     To improve customer retention;
     To determine the perceived quality of products, service, 
and customer care;
     To indicate trends in products, services, and customer 
care;
     To benchmark DTIC's customer satisfaction results with 
other Federal government agencies.

    Dated: November 4, 2009.
Mitchell S. Bryman,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. E9-26890 Filed 11-6-09; 8:45 am]
BILLING CODE 5001-06-P