[Federal Register Volume 74, Number 172 (Tuesday, September 8, 2009)]
[Notices]
[Pages 46201-46202]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-21419]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 60-Day Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey

AGENCY: Indian Health Service, HHS.

ACTION: Notice.

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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995 which requires 60-day advance opportunity for 
public comment on proposed information collection projects, the Indian 
Health Service (IHS) is publishing for comment a summary of a proposed 
information collection to be submitted to the Office of Management and 
Budget (OMB) for review.
    Proposed Collection: Title: 0917-NEW, ``Indian Health Service 
Customer Satisfaction Survey.'' Type of Information Collection Request: 
Three-year approval of this new information collection, 0917-NEW, 
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal 
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and 
Maintenance (O&M)

[[Page 46202]]

Survey, and Post Construction O&M Survey. Need and Use of Information 
Collection: The IHS goal is to raise the health status of the American 
Indian and Alaska Native people to the highest possible level by 
providing comprehensive health care and preventive health services. To 
support the IHS mission, the Sanitation Facilities Construction Program 
(SFCP) provides technical and financial assistance to American Indian 
Tribes and Alaska Native villages for cooperative development and 
continued operation of safe water, wastewater, and solid waste systems 
and related support facilities.
    The IHS of Environmental Health and Engineering (OEHE), SFCP 
``Customer Satisfaction Surveys,'' will provide the information needed 
to complete these goals. With the information collected from Tribal 
homeowners, Tribal leaders, and Tribal operation and maintenance 
operators, the Sanitation facilities programs will make improvements 
that will result in improved quality of services.
    Voluntary customer satisfaction surveys will be conducted through 
phone calls, mail, and the Internet. The information gathered will be 
used by agency management and staff to identify strengths and 
weaknesses in current service provision, to plan and redirect 
resources, to make improvements that are practical and feasible, and to 
provide vital feedback to partner agencies, Tribal leaders, system 
operators, health boards, and community members regarding customer 
satisfaction or dissatisfaction with the SFCP. Affected Public: 
Individuals. Type of Respondents: Tribal homeowners, Tribal leaders, 
and Tribal operation and maintenance operators.
    The table below provides: Types of data collection instruments, 
Estimated number of respondents, Number of responses per respondent, 
Annual number of responses, Average burden hours per response, and 
Total annual burden hour(s).

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                                     Number of     Responses per   Total annual    Burden hours    Annual burden
  Data collection instrument(s)     respondents     respondent       response      per response*       hours
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Tribal Homeowner Survey.........           1,300               1           1,300               3           65
Tribal Partner Survey...........             175               1             175               3            8.75
Annual Operator O&M Survey......             125               1             125               3            6.25
Post Construction O&M Survey....             200               1             200               3           10
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    Total.......................           1,800  ..............  ..............  ..............           90
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    There are no Capital Costs, Operating Costs, and/or Maintenance 
Costs to report.
    Request for Comments: Your written comments and/or suggestions are 
invited on one or more of the following points: (a) Whether the 
information collection activity is necessary to carry out an agency 
function; (b) whether the agency processes the information collected in 
a useful and timely fashion; (c) the accuracy of the public burden 
estimate (the estimated amount of time needed for individual 
respondents to provide the requested information); (d) whether the 
methodology and assumptions used to determine the estimate are logical; 
(e) ways to enhance the quality, utility, and clarity of the 
information being collected; and (f) ways to minimize the public burden 
through the use of automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Send Comments and Requests for Further Information: Send your 
written comments, requests for more information on the proposed 
collection, or requests to obtain a copy of the data collection 
instrument(s) and instructions to: Ms. Betty Gould, Reports Clearance 
Officer, 801 Thompson Ave., TMP, Suite 450, Rockville, MD 20852-1601; 
call (301) 443-7899; send via facsimile to (301) 443-2316; or send your 
e-mail requests, comments, and return address to: [email protected].
    Comment Due Date: Your comments regarding this information 
collection are best assured of having full effect if received within 60 
days of the date of this publication.

    Dated: August 28, 2009.
Yvette Roubideaux,
Director, Indian Health Service.
[FR Doc. E9-21419 Filed 9-4-09; 8:45 am]
BILLING CODE 4165-16-M