[Federal Register Volume 74, Number 171 (Friday, September 4, 2009)]
[Notices]
[Pages 45862-45863]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-21479]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NCCAM Customer Service Data 
Collection

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Center for Complementary and 
Alternative Medicine (NCCAM), the National Institutes of Health (NIH), 
will submit to the Office of Management and Budget (OMB) a request for 
review and approval of the information collection listed below. A 
notice of this proposed information collection was previously published 
in the Federal Register on June 26, 2009 (Volume 74, Number 122, page 
30577). To date, no public comments have been received. The purpose of 
this notice is to announce a final 30 days for public comment. NIH may 
not conduct or sponsor, and the respondent is not required to respond 
to, an information collection that has been extended, revised, or 
implemented on or after October 1, 1995, unless it displays a currently 
valid OMB control number.

Proposed Collection

    Title: NCCAM Customer Service Data Collection.
    Type of Information Collection Request: Revision.
    Need and Use of Information Collection: NCCAM provides the public, 
patients, families, health care providers, complementary and 
alternative medicine (CAM) practitioners, and others with the latest 
scientifically based information on CAM and information about NCCAM's 
programs through a variety of channels, including its toll-free 
telephone information service. NCCAM wishes to continue to measure 
customer satisfaction with NCCAM telephone interactions and to assess 
which audiences are being reached through these channels. This effort 
involves a telephone survey consisting of 10 questions, which 25 
percent of all callers are asked to answer, for an annual total of 
approximately 983 respondents. NCCAM uses the data collected from the 
survey to help program staff measure the impact of their communication 
efforts, tailor services to the public and health care providers, 
measure service use among special populations, and assess the most 
effective media and messages to reach these audiences.
    Frequency of Response: Once.
    Affected Public: Individuals and households.
    Type of Respondents: Patients, spouses/family/friends of patients, 
health care providers, physicians, CAM practitioners, or other 
individuals contacting the NCCAM Clearinghouse.
    The annual reporting burden is as follows:

[[Page 45863]]



                                        A.12-1--Estimates of Hour Burden
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                                                                     Estimated                       Estimated
                                                     Estimated       number of        Average      total annual
               Type of respondents                   number of     responses per   burden hours    burden hours
                                                    respondents     respondent     per response      requested
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Telephone survey
Individuals or households.......................             919               1           0.075              69
Physicians......................................              44               1           0.075               3
CAM/health practitioners........................              20               1           0.075               1
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at $1,479 for the 
telephone survey. There are no Capital Costs to report. There are no 
Operating or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions; 
(3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: Desk Officer for NIH. To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Christy Thomsen, Director, Office of 
Communications and Public Liaison, NCCAM, 31 Center Drive, Room 2B-11, 
Bethesda, MD 20892-2182; or fax your request to 301-402-4741; or e-mail 
[email protected]. Ms. Thomsen can be contacted by telephone at 
301-451-8876.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: August 27, 2009.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center 
for Complementary and Alternative Medicine, National Institutes of 
Health.
[FR Doc. E9-21479 Filed 9-3-09; 8:45 am]
BILLING CODE 4140-01-P