[Federal Register Volume 74, Number 141 (Friday, July 24, 2009)]
[Notices]
[Page 36717]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-17730]



[[Page 36717]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; NHLBI Health 
Information Center's Revolving Customer Satisfaction Survey

    Summary: Under the provisions of Section 3507(a)(1)(D) of the 
Paperwork Reduction Act of 1995, the National Heart, Lung and Blood 
Institute (NHLBI), the National Institutes of Health (NIH) has 
submitted to the Office of Management and Budget (OMB) a request for 
review and approval of the information collection listed below. This 
proposed information collection was previously published in the Federal 
Register on May 7, 2009, page 21372, and allowed 60 days for public 
comment. No public comments were received. The purpose of this notice 
is to allow an additional 30 days for public comment. The National 
Institutes of Health may not conduct or sponsor, and the respondent is 
not required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number.
    Proposed Collection: Title: NHLBI Health Information Center's 
Revolving Customer Satisfaction Survey. Type of Information Collection 
Request: New. Need and Use of Information Collection: The purpose of 
this survey is to identify those areas in which services provided by 
the NHLBI Health Information Center (HIC) to health professionals, 
patients and their families, and the general public are outstanding and 
areas where improvements are needed. That information will be used to 
formulate programs, processes, training, and enhancements to raise the 
level of customer satisfaction with the services provided by the NHLBI 
HIC. With subsequent surveys, data will demonstrate whether gains have 
been made in areas for improvement and if new customer needs must be 
addressed. Frequency of Response: Twice a year. Affected Public: 
Individuals. Type of Respondents: Individuals who contact the NHLBI HIC 
by telephone or e-mail during each 1-month data collection period. The 
annual reporting burden is as follows: Estimated Number of Respondents: 
99; Estimated Number of Responses per Respondent: 1; Average Burden 
Hours Per Response: 0.05; and Estimated Total Annual Burden Hours 
Requested: 9.9. The annualized cost to respondents is estimated at: 
$242.15. There are no Capital Costs, Operating Costs, and/or 
Maintenance Costs to report.

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                                                                                                     Estimated
                                                     Estimated        Annual      Average burden   total annual
               Type of respondent                    number of     frequency of      hours per     burden hours
                                                    respondents      response        response        requested
----------------------------------------------------------------------------------------------------------------
General Public..................................              43               2            0.05             4.3
Private Companies...............................              14               2            0.05             1.4
Public Sector Groups............................              13               2            0.05             1.3
Health Professionals............................              29               2            0.05             2.9
                                                 ---------------------------------------------------------------
Totals..........................................              99  ..............  ..............             9.9
----------------------------------------------------------------------------------------------------------------

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: Desk Officer for NIH. To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: Dr. Ann M. Taubenheim, Principal Investigator, 
National Heart, Lung, and Blood Institute, Office of Communications and 
Legislative Activities, NIH, 31 Center Drive, Building 31, Room 4A10, 
Bethesda, MD 21045, or call non-toll-free number 301-496-4236 or e-mail 
your request, including your address, to [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: July 17, 2009.
Ann M. Taubenheim,
Principal Investigator, NHLBI.
[FR Doc. E9-17730 Filed 7-23-09; 8:45 am]
BILLING CODE 4140-01-P