[Federal Register Volume 74, Number 125 (Wednesday, July 1, 2009)]
[Notices]
[Pages 31445-31446]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-15583]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; Collection of 
Customer Service, Demographic, and Smoking/Tobacco Use Information From 
NCI Cancer Information Service (CIS) Clients (NCI)

    Summary: Under the provisions of Section 3507(a)(1)(D) of the 
Paperwork Reduction Act of 1995, the National Cancer Institute (NCI), 
the National Institutes of Health (NIH), has submitted to the Office of 
Management and Budget (OMB) a request to review and approve the 
information collection listed below. This proposed information 
collection was previously published in the Federal Register on May 1, 
2009, (Vol. 74, No. 83, p. 20320) and allowed 60 days for public 
comment. One public comment was received on May 1, 2009 requesting a 
copy of the data collection plans. An e-mail response was sent on May 
5, 2009, which included the Supporting Statements and the screenshots 
of the surveys. The purpose of this notice is to allow an additional 30 
days for public comment. The National Institutes of Health may not 
conduct or sponsor, and the respondent is not required to respond to, 
an information collection that has been extended, revised, or 
implemented on or after October 1, 1995, unless it displays a currently 
valid OMB control number.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from NCI Cancer 
Information Service (CIS) Clients (NCI) Type of Information Collection 
Request: Revision. Need and Use of Information Collection: The National 
Cancer Institute's Cancer Information Service (CIS) provides the latest 
information on cancer, clinical trials, and tobacco cessation in 
English and Spanish. Clients are served by calling 1-800-4-CANCER for 
cancer information; 1-877-44U-QUIT for smoking cessations services; and 
using the NCI's LiveHelp, a web-based chat service. CIS currently 
conducts a brief survey of a sample of telephone and LiveHelp clients 
at the end of usual service--a survey that includes three customer 
service and twelve demographic questions (age, sex, race, ethnicity, 
education, household income, number in household, and five questions 
about health care/coverage). Characterizing clients and how they found 
out about the CIS is essential to customer service, program planning, 
and promotion. The NCI also conducts a survey of individuals using the 
CIS's smoking cessation services--a survey that includes 20 smoking/
tobacco use ``intake'' questions that serve as a needs assessment that 
addresses smoking history, previous quit attempts, and motivations to 
quit smoking. An additional question is used with callers who want to 
receive proactive call-back services. Responses to these questions 
enable Information Specialists to provide effective individualized 
counseling. Frequency of Response: Once. Affected Public: Individuals 
or households. Type of Respondents: People with cancer; their relatives 
and friends; and general public, including smokers/tobacco users. 
Annualized estimates for numbers of respondents and respondent burden 
are presented in the table below.

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                                                                                                                           Average time
                    Type of respondents                           Survey instrument          Number of     Frequency of    per response    Annual burden
                                                                                            respondents      responses    (minutes/hour)       hours
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                                                                  Telephone Clients \1\
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                                                                        Customer Service          62,000               1            1/60        1,033.33
                                                                   Demographic Questions          22,000               1            2/60          733.33
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[[Page 31446]]

 
                                                      Smoking Cessation ``Quitline'' Clients \1,2\
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Reactive Service Clients..................................  Smoking Cessation ``Intake''           4,641               1            5/60          386.75
                                                                               Questions
                                                                   Demographic Questions           1,300               1            2/60           43.33
Proactive Callback Service Clients \3\....................                     Follow-Up             928               4            1/60           61.87
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                                                                  LiveHelp Clients \4\
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                                                                   Demographic questions           7,014               1            2/60          233.80
    Total.................................................  ............................          97,883  ..............  ..............         2524.00
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\1\ Approximately 36% of telephone and quitline clients will be sampled for the demographic questions, and 100% of telephone clients will be sampled for
  the customer service questions. Estimates based on 77.5% response rate.
\2\ 100% of smoking cessation clients will be asked the smoking intake questions. Estimates for quitline callers answering demographic questions are
  based on 77.8% response rate.
\3\ 100% of smoking cessation clients participating in the proactive callback service (about 20% of all smoking callers) will be asked the smoking
  follow-up question (at up to 4 callbacks).
\4\ Approximately 50% of LiveHelp clients will be sampled for the demographic questions.

    The annualized cost to the respondents is estimated at $48,752. 
There are no Capital Costs, Operating Costs, and/or Maintenance Costs 
to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the Attention: NIH Desk Officer, Office of Management and 
Budget, at [email protected] or by fax to 202-395-6974. To 
request more information on the proposed project or to obtain a copy of 
the data collection plans and instruments, contact Mary Anne Bright, 
Office of Public Information and Resource Management, Office of 
Communications and Education, National Cancer Institute, 6116 Executive 
Blvd., Room 3049, MSC 8322, Bethesda, MD 20892-8322 or call the non-
toll-free number 301-594-9048 or e-mail your request, including your 
address, to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: June 23, 2009.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. E9-15583 Filed 6-30-09; 8:45 am]
BILLING CODE 4140-01-P