[Federal Register Volume 74, Number 122 (Friday, June 26, 2009)]
[Notices]
[Page 30577]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-15058]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NCCAM Customer Service Data 
Collection

    Summary: In compliance with the requirement of Section 
3506(c)(2)(A) of the Paperwork Reduction Act of 1995, for opportunity 
for public comment on proposed data collection projects, the National 
Center for Complementary and Alternative Medicine (NCCAM), at the 
National Institutes of Health (NIH), will publish periodic summaries of 
proposed projects to be submitted to the Office of Management and 
Budget (OMB) for review and approval.
    Proposed Collection: Title: NCCAM Customer Service Data Collection. 
Type of Information Collection Request: Revision. Need and Use of 
Information Collection: NCCAM provides the public, patients, families, 
health care providers, complementary and alternative medicine (CAM) 
practitioners, and others with the latest scientifically based 
information on CAM and information about NCCAM's programs through a 
variety of channels, including its toll-free telephone information 
service and its quarterly newsletter. To ensure that NCCAM is 
effectively serving all audiences, NCCAM needs to continue to measure 
customer satisfaction with NCCAM telephone interactions. This effort 
involves a telephone survey consisting of 10 questions, which are asked 
of 25 percent of all callers, for an annual total of approximately 
1,210 respondents. NCCAM uses the data collected from the surveys to 
characterize NCCAM users and help program staff measure user 
satisfaction, assess impact of their communication efforts, tailor 
services to the public and health care providers, measure service use 
among special populations, and assess the most effective media and 
messages to reach these audiences. Frequency of Response: Once. 
Affected Public: Individuals and households. Type of Respondents: 
Patients, spouses/family/friends of patients, health care providers, 
physicians, CAM practitioners, or other individuals contacting the 
NCCAM Clearinghouse.
    The annual reporting burden is as follows.

----------------------------------------------------------------------------------------------------------------
                                                                  Estimated
                                                 Estimated        number of      Average burden  Estimated total
             Type of respondents                 number of      responses per      hours per      annual burden
                                                respondents       respondent        response     hours requested
----------------------------------------------------------------------------------------------------------------
Telephone survey:
    Individuals or households...............           1,210                1            0.075               91
----------------------------------------------------------------------------------------------------------------

    The annualized cost to respondents is estimated at $1,770 for the 
telephone survey. There are no Capital Costs to report. There are no 
Operating or Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on the following points: (1) 
Whether the proposed collection of information is necessary for the 
proper performance of the function of the agency, including whether the 
information will have practical utility; (2) The accuracy of the 
agency's estimate of the burden of the proposed collection of 
information, including the validity of the methodology and assumptions; 
(3) Ways to enhance the quality, utility, and clarity of the 
information to be collected; and (4) Ways to minimize the burden of the 
collection of information on those who are to respond, including the 
use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology.
    For Further Information Contact: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact Christy Thomsen, Director, Office of 
Communications and Public Liaison, NCCAM, 31 Center Drive, Room 2B11, 
Bethesda, MD 20892-2182; or fax your request to 301-402-4741; or e-mail 
[email protected]. Ms. Thomsen can be contacted by telephone at 
301-451-8876.
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: June 18, 2009.
Christy Thomsen,
Director, Office of Communications and Public Liaison, National Center 
for Complementary and Alternative Medicine, National Institutes of 
Health.
[FR Doc. E9-15058 Filed 6-25-09; 8:45 am]
BILLING CODE 4140-01-P