[Federal Register Volume 74, Number 117 (Friday, June 19, 2009)]
[Notices]
[Pages 29210-29211]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-14473]


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FEDERAL COMMUNICATIONS COMMISSION

[CG Docket 03-123; DA 09-1318]


Telecommunications Relay Services and Speech-to-Speech Services 
for Individuals With Hearing and Speech Disabilities

AGENCY: Federal Communications Commission.

ACTION: Notice.

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SUMMARY: In this document, the Commission reminds telecommunications 
relay services (TRS) providers and state TRS administrators that they 
must submit their annual consumer complaint log summaries. In addition, 
the Commission reminds TRS providers and state administrators of their 
ongoing obligations to submit to the Commission a contact person or 
office for TRS consumer information and complaints and to notify the 
Commission of any substantive changes to their TRS programs.

DATES: Complaint logs are due on or before July 1, 2009.

ADDRESSES: State Complaint Log Summary filings must reference CG Docket 
No. 03-123. Submissions may be filed using: (1) The Commission's 
Electronic Comment Filing System (ECFS), or (2) by filing paper copies.
     Electronic Filers: Submissions may be filed electronically 
using the Internet by accessing the ECFS: http://www.fcc.gov/cgb/ecfs/. 
Filers should follow the instructions provided on the Web site for 
submitting comments.
      For ECFS filers, if multiple docket or rulemaking numbers 
appear in the caption of this proceeding, filers must transmit one 
electronic copy of the comments for each docket or rulemaking number 
referenced in the caption. In completing the transmittal screen, filers 
should include their full name, U.S. Postal Service mailing address, 
and the applicable docket or rulemaking number. Parties may also submit 
an electronic comment by Internet e-mail. To get filing instructions, 
filers should send an e-mail to [email protected], and include the following 
words in the body of the message, ``get form.'' A sample form and 
directions will be sent in response.
     Paper Filers: Parties who choose to file by paper must 
file an original and four copies of each filing. If more than one 
docket or rulemaking number appears in the caption of this proceeding, 
filers must submit two additional copies for each additional docket or 
rulemaking number.
      Filings can be sent by hand or messenger delivery, by 
commercial overnight courier, or by first-class or overnight U.S. 
Postal Service mail (although we continue to experience delays in 
receiving U.S. Postal Service mail). All filings must be addressed to 
the Commission's Secretary, Office of the Secretary, Federal 
Communications Commission.
      The Commission's contractor will receive hand-delivered 
or messenger-delivered paper filings for the Commission's Secretary at 
236 Massachusetts Avenue, NE., Suite 110, Washington, DC 20002. The 
filing hours at this location are 8 a.m. to 7 p.m. All hand deliveries 
must be held together with rubber bands or fasteners. Any envelopes 
must be disposed of before entering the building.
      Commercial overnight mail (other than U.S. Postal Service 
Express Mail and Priority Mail) must be sent to 9300 East Hampton 
Drive, Capitol Heights, MD 20743.
      U.S. Postal Service first-class, Express, and Priority 
mail must be addressed to 445 12th Street, SW., Washington DC 20554.

FOR FURTHER INFORMATION CONTACT: For further information regarding this 
Public Notice, contact Arlene Alexander, Consumer and Governmental 
Affairs Bureau, Disability Rights Office (202) 418-0581 (voice), (202) 
418-0183 (TTY), or e-mail [email protected].

SUPPLEMENTARY INFORMATION: This is a summary of the Commission's 
document DA 09-1318. The full text of DA 09-1318 and subsequently filed 
documents in this matter are available for public inspection and 
copying during regular business hours at the FCC Reference Information 
Center, Portals II, 445 12th Street, SW., Room CY-A257, Washington, DC 
20554. They may also be purchased from the Commission's duplicating 
contractor at Portals II, 445 12th Street, SW., Room CY-B402, 
Washington, DC 20554; the contractor's Web site, http://www.bcpiweb.com; or by calling (800) 378-3160. DA 09-1318 and 
subsequently filed documents in this matter may also be found by 
searching ECFS at http://www.fcc.gov/cgb/ecfs (insert CG Docket No. 03-
123 into the Proceeding block).
    To request materials in accessible formats for people with 
disabilities (Braille, large print, electronic files, audio format), 
send an e-mail to [email protected] or call the Consumer and Governmental 
Affairs Bureau at (202) 418-0530 (voice), (202) 418-0432 (TTY). DA 09-
1318 can also be downloaded in Word or Portable Document Format (PDF) 
at: http://www.fcc.gov/cgb/dro/trs.html.

Synopsis

    The Commission reminds TRS providers that they must submit their 
annual consumer complaint log summaries for the 12-month period ending 
May 31, 2009, on or before Wednesday, July 1, 2009, pursuant to 47 CFR 
64.604(c)(1) of the Commission's rules. State TRS programs should 
report all complaints made to the state agency, as well as those made 
to the state's TRS provider. TRS providers that provide interstate 
traditional TRS, interstate Speech-to-Speech (STS), interstate 
captioned telephone services (CTS), IP CTS, IP Relay, or Video Relay 
Service (VRS) are also required to submit complaint log summaries. 
Complaint log summaries shall include, at a minimum, the total number 
of interstate relay calls by type of TRS, the number of complaints 
received that allege a violation of the federal TRS mandatory minimum 
standards, the date of the complaint, the nature of the complaint, the 
date of its resolution, and an explanation of the resolution.

[[Page 29211]]

    In addition, TRS providers and state administrators are also 
reminded that, pursuant to 47 CFR 64.604(c)(2) of the Commission's 
rules, they are required to submit to the Commission a contact person 
or office for TRS consumer information and complaints. The submission 
shall include the name and address of the state or provider person or 
office that receives complaints, grievances, inquiries, and 
suggestions; the voice, TTY, and fax numbers for that office; the email 
address; and the physical address to which correspondence should be 
sent. Any changes in contact information for certified state TRS 
programs and/or interstate TRS providers should be sent to [email protected].
    Finally, the Commission reminds TRS providers and state 
administrators that pursuant to 47 CFR 64.606(f)(1) of the Commission's 
rules, they are required to notify the Commission of any substantive 
changes in their TRS programs within 60 days of when they occur, and 
must certify that the state TRS program continues to meet federal 
minimum standards after implementing the substantive change. Notices of 
substantive changes in TRS Programs must reference CG Docket No. 03-
123.

    Federal Communications Commission.
Suzanne M. Tetreault,
Acting Deputy Chief, Consumer and Governmental Affairs Bureau.
[FR Doc. E9-14473 Filed 6-18-09; 8:45 am]
BILLING CODE 6712-01-P