[Federal Register Volume 74, Number 108 (Monday, June 8, 2009)]
[Notices]
[Page 27143]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-13275]



[[Page 27143]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; Generic Clearance To 
Conduct Voluntary Customer/Partner Surveys

    Summary: Under the provisions of Section 3507(a)(1)(D) of the 
Paperwork Reduction Act of 1995, the National Library of Medicine 
(NLM), the National Institutes of Health (NIH) has submitted to the 
Office of Management and Budget (OMB) a request to review and approve 
the information collection listed below. This proposed information 
collection was previously published in the Federal Register on March 
30, 2009 (Vol. 74, No. 59, Pg. 14137) and allowed 60-days for public 
comment. One public comment was received. The purpose of this notice is 
to allow an additional 30 days for public comment. The National 
Institutes of Health may not conduct or sponsor, and the respondent is 
not required to respond to, an information collection that has been 
extended, revised, or implemented on or after October 1, 1995, unless 
it displays a currently valid OMB control number.
    Proposed Collection: Title: Generic Clearance To Conduct Voluntary 
Customer/Partner Surveys. Type of Information Collection Request: 
Extension. OMB Control No. 0925-0476, with an expiration date of July 
31, 2009. Need and Use of Information Collection: Executive Order 12962 
directed agencies that provide significant services directly to the 
public to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. Additionally, since 1994, the NLM has been a ``Federal 
Reinvention Laboratory'' with a goal of improving its methods of 
delivering information to the public. An essential strategy in 
accomplishing reinvention goals is the ability to periodically receive 
input and feedback from customers about the design and quality of the 
services they receive. The NLM provides significant services directly 
to the public including health providers, researchers, universities, 
other Federal agencies, State and local governments, and to others 
through a range of mechanisms, including publications, technical 
assistance, and Web sites. These services are primarily focused on 
health and medical information dissemination activities. The purpose of 
this submission is to obtain OMB's generic approval to continue to 
conduct satisfaction surveys of NLM's customers. The NLM will use the 
information provided by individuals and institutions to identify 
strengths and weaknesses in current services and to make improvements 
where feasible. The ability to periodically survey NLM's customers is 
essential to continually update and upgrade methods of providing high 
quality service. Frequency of Response: Annually or biennially. 
Affected Public: Individuals or households; businesses or other for 
profit; State or local governments; Federal agencies; non-profit 
institutions; small businesses or organizations. Type of Respondents: 
Organizations, medical researchers, physicians and other health care 
providers, librarians, students, and the general public. The annual 
reporting burden is as follows: Estimated Number of Respondents: 
27,910. Estimated Number of Responses per Respondent: 1. Average Burden 
Hours per Response: 0.129 and Estimated Total Annual Burden Hours 
Requested: 3,607. The annualized cost to respondents is estimated at 
$23,126. There are no Capital Costs, Operating Costs, and/or 
Maintenance Costs to report.
    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, [email protected] or by fax to 202-395-6974, 
Attention: Desk Officer for NIH. To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact: David Sharlip, National Library of Medicine, 
Building 38A, Room B2N12, 8600 Rockville Pike, Bethesda, MD 20894, or 
call non-toll free number 301-402-9680, or e-mail your request to 
[email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: June 2, 2009.
Betsy L. Humphreys,
Deputy Director, National Library of Medicine, National Institutes of 
Health.
[FR Doc. E9-13275 Filed 6-5-09; 8:45 am]
BILLING CODE 4140-01-P