[Federal Register Volume 74, Number 91 (Wednesday, May 13, 2009)]
[Notices]
[Pages 22598-22599]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-11255]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency has submitted to 
OMB for approval the information collections described in this notice. 
The public is invited to comment on the proposed information collection 
pursuant to the Paperwork Reduction Act of 1995.

DATES: Written comments must be submitted to OMB at the address below 
on or before June 12, 2009 to be assured of consideration.

ADDRESSES: Send comments to Mr. Nicholas A. Fraser, Desk Officer for 
NARA, Office of Management and Budget, New Executive Office Building, 
Washington, DC 20503; fax: 202-395-5167; or electronically mailed to 
[email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-837-1694 
or fax number 301-713-7409.

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), NARA invites the general public and other 
Federal agencies to comment on proposed information collections. NARA 
published a notice of proposed collection for this information 
collection on March 3, 2009 (74 FR 9307 and 9308). No comments were 
received. NARA has submitted the described information collections to 
OMB for approval.
    In response to this notice, comments and suggestions should address 
one or more of the following points: (a) Whether the proposed 
information collections are necessary for the proper performance of the 
functions of NARA; (b) the accuracy of NARA's estimate of the burden of 
the proposed information collections; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including the use of information technology; and (e) whether small 
businesses are affected by these collections. In this notice, NARA is 
soliciting comments concerning the following information collections:
    1. Title: National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction.
    OMB number: 3095-0042.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Federal, State and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated number of respondents: 1,000.
    Estimated time per response: 10 minutes.

[[Page 22599]]

    Frequency of response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated total annual burden hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to provide MPR management with an ongoing 
mechanism for monitoring customer satisfaction. In particular, the 
purpose of the National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction is to (1) determine customer satisfaction with 
MPR's reference service process, (2) identify areas within the 
reference service process for improvement, and (3) provide MPR 
management with customer feedback on the effectiveness of BPR 
initiatives designed to improve customer service as they are 
implemented. In addition to supporting the BPR effort, the National 
Personnel Records Center (NPRC) Survey of Customer Satisfaction helps 
NARA in responding to performance planning and reporting requirements 
contained in the Government Performance and Results Act (GPRA).
    2. Title: Presidential Libraries Museum Visitor Survey.
    OMB number: 3095-0066.
    Agency form number: N/A.
    Type of review: Regular.
    Affected public: Individuals who visit the museums at the 
Presidential libraries.
    Estimated number of respondents: 75,000.
    Estimated time per response: 15 minutes.
    Frequency of response: On occasion (when an individual visits a 
Presidential Library).
    Estimated total annual burden hours: 18,750 hours.
    Abstract: The survey is comprised of a set of questions designed to 
allow for a statistical analysis that will ultimately provide 
actionable information to NARA. The survey includes questions that 
measure the visitor's satisfaction in general and with specific aspects 
of their visit. These questions serve as dependent variables for 
analytical purposes. Other questions provide attitudinal, behavioral, 
and demographic data that are used to help understand variation in the 
satisfaction variables. Using statistical analyses, Harris Interactive 
will determine the factors that drive the visitor's perceptions of 
quality and satisfaction with the Library they visited. Additionally, 
natural groupings of visitors defined by similarity based on these 
attitudinal, behavioral, and demographic variables can be developed and 
targeted for outreach purposes. The information collected through this 
effort will inform program activity, operation, and oversight, and will 
benefit Library and NARA staff and management in making critical 
decisions about resources allocation, museum operation and program 
direction.

    Dated: May 7, 2009
Martha Morphy,
Assistant Archivist for Information Services.
[FR Doc. E9-11255 Filed 5-12-09; 8:45 am]
BILLING CODE 7515-01-P