[Federal Register Volume 74, Number 87 (Thursday, May 7, 2009)]
[Notices]
[Page 21372]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-10586]


-----------------------------------------------------------------------

DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; NHLBI Health Information 
Center's Revolving Customer Satisfaction Survey

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Heart, Lung and 
Blood Institute (NHLBI), the National Institutes of Health (NIH) will 
publish periodic summaries of proposed projects to be submitted to the 
Office of Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: NHLBI Health Information Center's 
Revolving Customer Satisfaction Survey. Type of Information Collection 
Request: NEW. Need and Use of Information Collection: The purpose of 
this survey is to identify those areas in which services provided by 
the NHLBI Health Information Center (HIC) to health professionals, 
patients and their families, and the general public are outstanding and 
areas where improvements are needed. That information will be used to 
formulate programs, processes, training, and enhancements to raise the 
level of customer satisfaction with the services provided by the NHLBI 
HIC. With subsequent surveys, data will demonstrate whether gains have 
been made in areas for improvement and if new customer needs must be 
addressed. Frequency of Response: Twice a year. Affected Public: 
Individuals. Type of Respondents: Individuals who contact the NHLBI HIC 
by telephone or e-mail during each 1-month data collection period. The 
annual reporting burden is as follows: Estimated Number of Respondents: 
99; Estimated Number of Responses per Respondent: 1; Average Burden 
Hours per Response: 0.05; and Estimated Total Annual Burden Hours 
Requested: 9.9. The annualized cost to respondents is estimated at: 
$242.15. There are no Capital Costs, Operating Costs, and/or 
Maintenance Costs to report.

----------------------------------------------------------------------------------------------------------------
                                                                                                     Estimated
                                                     Estimated        Annual          Average      total annual
               Type of respondent                    number of     frequency of    burden hours    burden hours
                                                    respondents      response      per response      requested
----------------------------------------------------------------------------------------------------------------
General Public..................................              43               2            0.05             4.3
Private Companies...............................              14               2            0.05             1.4
Public Sector Groups............................              13               2            0.05             1.3
Health Professionals............................              29               2            0.05             2.9
                                                 ---------------------------------------------------------------
    Totals......................................              99  ..............  ..............             9.9
----------------------------------------------------------------------------------------------------------------

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact Dr. Ann M. Taubenheim, Principal Investigator, 
National Heart, Lung, and Blood Institute, Office of Communications and 
Legislative Activities, NIH, 31 Center Drive, Building 31, Room 4A10, 
Bethesda, MD 21045, or call non-toll-free number 301-496-4236 or e-mail 
your request, including your address, to [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: April 28, 2009.
Ann M. Taubenheim,
Principal Investigator, NHLBI.
[FR Doc. E9-10586 Filed 5-6-09; 8:45 am]
BILLING CODE 4140-01-P