[Federal Register Volume 74, Number 83 (Friday, May 1, 2009)]
[Notices]
[Pages 20320-20321]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-10012]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Proposed Collection; Comment Request; Collection of Customer 
Service, Demographic, and Smoking/Tobacco Use Information From NCI 
Cancer Information Service (CIS) Clients (NCI)

SUMMARY: In compliance with the requirement of section 3506(c)(2)(A) of 
the Paperwork Reduction Act of 1995, for opportunity for public comment 
on proposed data collection projects, the National Cancer Institute 
(NCI), the National Institutes of Health (NIH) will publish periodic 
summaries of proposed projects to be submitted to the Office of 
Management and Budget (OMB) for review and approval.
    Proposed Collection: Title: Collection of Customer Service, 
Demographic, and Smoking/Tobacco Use Information from NCI Cancer 
Information Service (CIS) Clients. Type of Information Collection 
Request: Revision of currently approved collection 0925-0208 
(expiration 09/30/2009). Need and Use of Information Collection: The 
National Cancer Institute's Cancer Information Service (CIS) provides 
the latest information on cancer, clinical trials, and tobacco 
cessation in English and Spanish. Clients are served by calling 1-800-
4-CANCER for cancer information; 1-877-44U-QUIT for smoking cessation 
services; and using the NCI's LiveHelp, a Web-based chat service. CIS 
currently conducts a brief survey of a sample of telephone and LiveHelp 
clients at the end of usual service--a survey that includes three 
customer service and twelve demographic questions (age, sex, race, 
ethnicity, education, household income, number in household, and five 
questions about health care/coverage). Characterizing clients and how 
they found out about the CIS is essential to customer service, program 
planning, and promotion. The NCI also conducts a survey of individuals 
using the CIS's smoking cessation services--a survey that includes 20 
smoking/tobacco use ``intake'' questions that serve as a needs 
assessment that addresses smoking history, previous quit attempts, and 
motivations to quit smoking. An additional question is used with 
callers who want to receive proactive call-back services. Responses to 
these questions enable Information Specialists to provide effective 
individualized counseling. Frequency of Response: Once. Affected 
Public: Individuals or households. Type of Respondents: People with 
cancer; their relatives and friends; and general public, including 
smokers/tobacco users. Annualized estimates for numbers of respondents 
and respondent burden are presented in Table 1.

                                    Table 1--Estimate of Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
                                                                                   Average time
      Type of respondents            Survey          Number of     Frequency of    per response    Annual burden
                                   instrument       respondents      responses    (minutes/hour)       hours
----------------------------------------------------------------------------------------------------------------
Telephone Clients: \1\
                                Customer Service          62,000               1            1/60        1,033.33
                                Demographic               22,000               1            2/60          733.33
                                 Questions.
Smoking Cessation ``Quitline''
 Clients: \1,2\
Reactive Service Clients......  Smoking                    4,641               1            5/60          386.75
                                 Cessation
                                 ``Intake''
                                 Questions.
                                Demographic                1,300               1            2/60           43.33
                                 Questions.
Proactive Callback Service      Follow-Up.......             928               4            1/60           61.87
 Clients \3\.
LiveHelp Clients: \4\
                                Demographic                7,014               1            2/60          233.80
                                 questions.
                                                 ---------------------------------------------------------------
    Total.....................  ................          97,883  ..............  ..............         2524.00
----------------------------------------------------------------------------------------------------------------
\1\ Approximately 36% of telephone and quitline clients will be sampled for the demographic questions, and 100%
  of telephone clients will be sampled for the customer service questions. Estimates based on 77.5% response
  rate.
\2\ 100% of smoking cessation clients will be asked the smoking intake questions. Estimates for quitline callers
  answering demographic questions are based on 77.8% response rate.
\3\ 100% of smoking cessation clients participating in the proactive callback service (about 20% of all smoking
  callers) will be asked the smoking follow-up question (at up to 4 callbacks).
\4\ Approximately 50% of LiveHelp clients will be sampled for the demographic questions.

    The annualized cost to the respondents is estimated at $48,752. 
There are no Capital Costs, Operating Costs, and/or Maintenance Costs 
to report.

[[Page 20321]]

    Request For Comments: Written comments and/or suggestions from the 
public and affected agencies should address one or more of the 
following points: (1) Evaluate whether the proposed collection of 
information is necessary for the proper performance of the function of 
the agency, including whether the information will have practical 
utility; (2) Evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Enhance the 
quality, utility, and clarity of the information to be collected; and 
(4) Minimize the burden of the collection of information on those who 
are to respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

FOR FURTHER INFORMATION CONTACT: To request more information on the 
proposed project or to obtain a copy of the data collection plans and 
instruments, contact Mary Anne Bright, Associate Director, Office of 
Public Information and Resource Management, Office of Communications 
and Education, National Cancer Institute, 6116 Executive Blvd., Room 
3049, MSC 8322, Bethesda, MD 20892-8322 or call 301-594-9048 or e-mail 
your request, including your address, to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: April 23, 2009.
Vivian Horovitch-Kelley,
NCI Project Clearance Liaison, National Institutes of Health.
[FR Doc. E9-10012 Filed 4-30-09; 8:45 am]
BILLING CODE 4140-01-P