[Federal Register Volume 74, Number 40 (Tuesday, March 3, 2009)]
[Notices]
[Pages 9307-9308]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-4587]


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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: National Archives and Records Administration (NARA).

ACTION: Notice.

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SUMMARY: NARA is giving public notice that the agency proposes to 
request extensions of two currently approved information collections. 
The first is a survey of Customer Satisfaction at the National 
Personnel Records Center (Military Personnel Records [MPR] facility) of 
the National Archives and Records Administration. The second is 
voluntary survey of museum visitors at each Presidential library. The 
information provides feedback about our visitors' experiences at the 
libraries. The public is invited to comment on the proposed information 
collection pursuant to the Paperwork Reduction Act of 1995.

DATES: Written comments must be received on or before May 4, 2009 to be 
assured of consideration.

ADDRESSES: Comments should be sent to: Paperwork Reduction Act Comments 
(NHP), Room 4400, National Archives and Records Administration, 8601 
Adelphi Rd, College Park, MD 20740-6001; faxed to 301-713-7409; or 
electronically mailed to [email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the proposed information collection and supporting statement 
should be directed to Tamee Fechhelm at telephone number 301-837-1694; 
fax number 301-713-7409; or [email protected].

SUPPLEMENTARY INFORMATION: Pursuant to the Paperwork Reduction Act of 
1995 (Pub. L. 104-13), NARA invites the

[[Page 9308]]

general public and other Federal agencies to comment on proposed 
information collections. The comments and suggestions should address 
one or more of the following points: (a) Whether the proposed 
information collections are necessary for the proper performance of the 
functions of NARA; (b) the accuracy of NARA's estimate of the burden of 
the proposed information collections; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways, 
including the use of information technology, to minimize the burden of 
the collection of information on respondents; and (e) whether small 
businesses are affected by these collections. The comments that are 
submitted will be summarized and included in the NARA request for 
Office of Management and Budget (OMB) approval. All comments will 
become a matter of public record. In this notice, NARA is soliciting 
comments concerning the following information collection:
    1. Title: National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction.
    OMB Number: 3095-0042.
    Agency Form Number: N/A.
    Type of Review: Regular.
    Affected Public: Federal, State and local government agencies, 
veterans, and individuals who write the Military Personnel Records 
(MPR) facility for information from or copies of official military 
personnel files.
    Estimated Number of Respondents: 1,000.
    Estimated Time per Response: 10 minutes.
    Frequency of Response: On occasion (when respondent writes to MPR 
requesting information from official military personnel files).
    Estimated Total Annual Burden Hours: 167 hours.
    Abstract: The information collection is prescribed by EO 12862 
issued September 11, 1993, which requires Federal agencies to survey 
their customers concerning customer service. The general purpose of 
this data collection is to provide MPR management with an ongoing 
mechanism for monitoring customer satisfaction. In particular, the 
purpose of the National Personnel Records Center (NPRC) Survey of 
Customer Satisfaction is to (1) determine customer satisfaction with 
MPR's reference service process, (2) identify areas within the 
reference service process for improvement, and (3) provide MPR 
management with customer feedback on the effectiveness of BPR 
initiatives designed to improve customer service as they are 
implemented. In addition to supporting the BPR effort, the National 
Personnel Records Center (NPRC) Survey of Customer Satisfaction helps 
NARA in responding to performance planning and reporting requirements 
contained in the Government Performance and Results Act (GPRA).
    2. Title: Presidential Libraries Museum Visitor Survey.
    OMB Number: 3095-0066.
    Agency Form Number: N/A.
    Type of Review: Regular.
    Affected Public: Individuals who visit the museums at the 
Presidential libraries.
    Estimated Number of Respondents: 75,000.
    Estimated Time per Response: 15 minutes.
    Frequency of Response: On occasion (when an individual visits a 
Presidential Library).
    Estimated Total Annual Burden Hours: 18,750 hours.
    Abstract: The survey is comprised of a set of questions designed to 
allow for a statistical analysis that will ultimately provide 
actionable information to NARA. The survey includes questions that 
measure the visitor's satisfaction in general and with specific aspects 
of their visit. These questions serve as dependent variables for 
analytical purposes. Other questions provide attitudinal, behavioral, 
and demographic data that are used to help understand variation in the 
satisfaction variables. Using statistical analyses, Harris Interactive 
will determine the factors that drive the visitor's perceptions of 
quality and satisfaction with the Library they visited. Additionally, 
natural groupings of visitors defined by similarity based on these 
attitudinal, behavioral, and demographic variables can be developed and 
targeted for outreach purposes. The information collected through this 
effort will inform program activity, operation, and oversight, and will 
benefit Library and NARA staff and management in making critical 
decisions about resources allocation, museum operation and program 
direction.

    Dated: February 26, 2009.
Martha Morphy,
Assistant Archivist for Information Services.
[FR Doc. E9-4587 Filed 3-2-09; 8:45 am]
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