[Federal Register Volume 74, Number 18 (Thursday, January 29, 2009)]
[Notices]
[Pages 5207-5208]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E9-1870]


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DEPARTMENT OF TRANSPORTATION

Federal Motor Carrier Safety Administration

[Docket No. FMCSA-2008-0354]


Agency Information Collection Activities; Revision of a 
Currently-Approved Information Collection Request: COMPASS Portal 
Customer Satisfaction Assessment

AGENCY: Federal Motor Carrier Safety Administration (FMCSA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FMCSA 
announces its plan to submit the Information Collection Request (ICR) 
described below to the Office of Management and Budget (OMB) for its 
review and approval and invites public comment. The collection involves 
the assessment of FMCSA's strategic decision to integrate its 
Information Technology (IT) with its business processes using portal 
technology to consolidate its systems and databases through the FMCSA 
COMPASS modernization initiative. The information to be collected will 
be used to assess the satisfaction of Federal, State, and industry 
customers with the FMCSA COMPASS Portal.

DATES: We must receive your comments on or before March 30, 2009.

ADDRESSES: You may submit comments bearing the Federal Docket 
Management System (FDMS) Docket Number FMCSA-2008-0354 using any of the 
following methods:
     Federal eRulemaking Portal: Go to http://www.regulations.gov. Follow the on-line instructions for submitting 
comments.
     Mail: Docket Management Facility; U.S. Department of 
Transportation, 1200 New Jersey Avenue, SE., West Building Ground 
Floor, Room W12-140, Washington, DC 20590-0001.
     Hand Delivery: West Building Ground Floor, Room W12-140, 
1200 New Jersey Avenue, SE., Washington DC, 20590-0001 between 9 a.m. 
and 5

[[Page 5208]]

p.m., e.t., Monday through Friday, except Federal Holidays.
     Fax: 1-202-493-2251.
    Each submission must include the Agency name and the docket number 
for this Notice. Note that DOT posts all comments received without 
change to http://www.regulations.gov, including any personal 
information included in a comment. Please see the Privacy Act heading 
below.
    Docket: For access to the docket to read background documents or 
comments, go to http://www.regulations.gov at any time or Room W12-140 
on the ground level of the West Building, 1200 New Jersey Avenue, SE., 
Washington, DC, 20590-0001 between 9 a.m. and 5 p.m., Monday through 
Friday, except Federal holidays. The FDMS is available 24 hours each 
day, 365 days each year. If you want acknowledgement that we received 
your comments, please include a self-addressed, stamped envelope or 
post card or print the acknowledgement page that appears after 
submitting on-line.
    Privacy Act: Anyone may search the electronic form of all comments 
received into any of our dockets by the name of the individual 
submitting the comment (or of the person signing the comment, if 
submitted on behalf of an association, business, labor union, etc.). 
You may review the DOT's complete Privacy Act Statement in the Federal 
Register on April 11, 2000 (65 FR 19476). This information is also 
available at http://docketsinfo.dot.gov.

FOR FURTHER INFORMATION CONTACT: Mr. Adam Schlicht, Department of 
Transportation, Federal Motor Carrier Safety Administration, West 
Building 6th Floor, 1200 New Jersey Avenue, SE., Washington, DC 20590. 
Telephone: 202-366-4441; e-mail: [email protected].

SUPPLEMENTARY INFORMATION: 

Background

    Title II, section 207 of the E-Government Act of 2002 requires 
Government agencies to improve the methods by which government 
information, including information on the Internet, is organized, 
preserved, and made accessible to the public. To meet this goal, FMCSA 
plans to provide a survey on the FMCSA Portal, allowing users to assess 
its functionality. This functionality includes the capability for 
Federal, State, and Industry users to access the Agency's existing 
safety IT systems with a single set of credentials and have easy access 
to safety data about the companies that do business with FMCSA. The 
COMPASS program will also focus on improving the accuracy of data to 
help ensure information, such as carrier name and address, is valid and 
reliable.
    FMCSA's legacy information systems are currently operational. 
However, having this many stand-alone systems has led to data quality 
concerns, a need for excessive IDs and passwords, and significant 
operational and maintenance costs. Integrating our information 
technologies with our business processes will, in turn, improve our 
operations considerably, particularly in terms of data quality, ease of 
use, and reduction of maintenance costs.
    In early 2007, FMCSA' COMPASS program launched a series of releases 
of a new FMCSA Portal to its Federal, State and Industry customers. 
Over the coming years, more than 15 releases are planned. These 
releases will use portal technology to fuse and provide numerous 
services and functions via a single user interface and provide tailored 
services that seek to meet the needs of specific constituencies within 
our customer universe.
    The FMCSA COMPASS Portal will entail considerable expenditure of 
Federal Government dollars over the years and will fundamentally impact 
the nature of the relationship between the Agency and its Federal, 
State, and Industry customers. Consequently, the Agency intends to 
conduct regular and ongoing assessments of customer satisfaction with 
COMPASS.
    The primary purposes of this assessment are to:
     Determine the extent to which the FMCSA Portal 
functionality continues to meet the needs of Agency customers;
     Identify and prioritize additional modifications;
     Determine the extent that the FMCSA Portal has impacted 
FMCSA's relationships with its main customer groups.
    The assessment will address:
     Overall customer satisfaction;
     Customer satisfaction against specific items;
     Performance of systems integrator against agreed 
objectives;
     Desired adjustments and modifications to systems;
     Demonstrated value of investment to FMCSA and DOT;
     Items about the FMCSA Portal that customers like best;
     Customer ideas for making the FMCSA Portal better.
    Title: COMPASS Portal Customer Satisfaction Assessment.
    OMB Control Number: 2126-0042.
    Type of Request: Revision of the currently-approved information 
collection request.
    Respondents: Federal, State, and Industry customers/users.
    Estimated Number of Respondents: 100,422.
    Estimated Time per Response: Five (5) minutes.
    Expiration Date: 08/31/2009.
    Frequency of Response: 4 times per year.
    Estimated Total Annual Burden: 34,474 hours [(5 minutes to complete 
survey x 4 times per year = 20 minutes/60 minutes x 140,000 annual 
industry respondents x .70 (70%) response rate = 32,667) + (5 minutes 
to complete survey x 4 times per year = 20 minutes/60 minutes x 2,691 
State government users x .90 (90%) response rate) = 807 burden hours].
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for FMCSA's performance including its utility 
in fostering assessment of the Portal; (2) the accuracy of the 
estimated burden; (3) ways for the FMCSA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized without reducing the quality of the 
collected information. The Agency will summarize and/or include your 
comments in the request for OMB's clearance of this information 
collection request.

    Issued on: January 12, 2009.
Terry Shelton,
Associate Administrator for Research and Information Technology.
[FR Doc. E9-1870 Filed 1-28-09; 8:45 am]
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