[Federal Register Volume 74, Number 3 (Tuesday, January 6, 2009)]
[Notices]
[Page 428]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-31455]


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 Notices
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  Federal Register / Vol. 74, No. 3 / Tuesday, January 6, 2009 / 
Notices  

[[Page 428]]



DEPARTMENT OF AGRICULTURE


Submission for OMB Review; Comment Request

December 31, 2008
    The Department of Agriculture has submitted the following 
information collection requirement(s) to OMB for review and clearance 
under the Paperwork Reduction Act of 1995, Public Law 104-13. Comments 
regarding (a) whether the collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information will have practical utility; (b) the accuracy 
of the agency's estimate of burden including the validity of the 
methodology and assumptions used; (c) ways to enhance the quality, 
utility and clarity of the information to be collected; (d) ways to 
minimize the burden of the collection of information on those who are 
to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology should be addressed to: Desk 
Officer for Agriculture, Office of Information and Regulatory Affairs, 
Office of Management and Budget (OMB), [email protected] or 
fax (202) 395-5806 and to Departmental Clearance Office, USDA, OCIO, 
Mail Stop 7602, Washington, DC 20250-7602. Comments regarding these 
information collections are best assured of having their full effect if 
received within 30 days of this notification. Copies of the 
submission(s) may be obtained by calling (202) 720-8681.
    An agency may not conduct or sponsor a collection of information 
unless the collection of information displays a currently valid OMB 
control number and the agency informs potential persons who are to 
respond to the collection of information that such persons are not 
required to respond to the collection of information unless it displays 
a currently valid OMB control number.

Agricultural Marketing Service

    Title: PACA Customer Service Line Survey.
    OMB Control Number: 0581-NEW.
    Summary of Collection: The Perishable Agricultural Commodities Act 
(PACA) 7 U.S.C. 499a-499s and PACA Regulations 7 CFR Part 46, 
establishes a code of fair trade practices covering the marketing of 
fresh and frozen fruits and vegetables in interstate and foreign 
commerce. To better facilitate the delivery of services to the fruit 
and vegetable industry, the Agricultural Marketing Service (AMS) 
launched in early 2007 the PACA Branch's Customer Service Line, a fast 
and easy way for fruit and vegetable industry members to get answers to 
their questions on a wide range of PACA related issues. PACA will 
conduct a voluntary monthly telephone survey of its Customer Service 
Line customers to gauge its customers' current level of satisfaction.
    Need and Use of the Information: The Customer Service Line provides 
callers with immediate access to experts who can offer advice on a 
variety of PACA topics including contract disputes, interpretation of 
inspection reports, guidance regarding a good delivery issue and 
license information. To provide AMS' PACA customers an opportunity to 
evaluate the timeliness, cost-effectiveness, accuracy, consistency, 
usefulness of services and professional service of PACA Branch 
employees, AMS will conduct a random telephone survey each month of the 
customers that utilize the Customer Service Line that month. The survey 
instrument will consist of up to nine questions and may be changed 
during the 3-year period in response to information gathered from 
survey participants. The information collected from the survey will 
allow AMS and PACA Branch management to determine customers' 
satisfaction with existing PACA services, compare results from year to 
year, and determine what new services customers desire.
    Description of Respondents: Business or other for-profit; Farms.
    Number of Respondents: 240.
    Frequency of Responses: Reporting: Monthly.
    Total Burden Hours: 20.

Charlene Parker,
Departmental Information Collection Clearance Officer.
 [FR Doc. E8-31455 Filed 1-5-09; 8:45 am]
BILLING CODE 3410-02-P