[Federal Register Volume 73, Number 240 (Friday, December 12, 2008)]
[Notices]
[Page 75731]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-29424]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

U.S. Customs and Border Protection


Agency Information Collection Activities: Complaint Management 
System

AGENCY: U.S. Customs and Border Protection, Department of Homeland 
Security.

ACTION: 30-Day Notice and request for comments; Request for a new 
collection of information.

-----------------------------------------------------------------------

SUMMARY: U.S. Customs and Border Protection (CBP) of the Department of 
Homeland Security has submitted the following information collection 
request to the Office of Management and Budget (OMB) for review and 
approval in accordance with the Paperwork Reduction Act: Complaint 
Management System. This is a new collection of information collection. 
This document is published to obtain comments from the public and 
affected agencies. This proposed information collection was previously 
published in the Federal Register (73 FR 58253) on October 6, 2008, 
allowing for a 60-day comment period. One public comment was received. 
This notice allows for an additional 30 days for public comments. This 
process is conducted in accordance with 5 CFR 1320.10.

DATES: Written comments should be received on or before January 12, 
2009.

ADDRESSES: Interested persons are invited to submit written comments on 
the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget. Comments should be 
addressed to the OMB Desk Officer for Customs and Border Protection, 
Department of Homeland Security, and sent via electronic mail to [email protected] or faxed to (202) 395-6974.

SUPPLEMENTARY INFORMATION: U.S. Customs and Border Protection (CBP) 
encourages the general public and affected Federal agencies to submit 
written comments and suggestions on proposed and/or continuing 
information collection requests pursuant to the Paperwork Reduction Act 
(Pub. L. 104-13). Your comments should address one of the following 
four points:
    (1) Evaluate whether the proposed collection of information is 
necessary for the proper performance of the functions of the agency/
component, including whether the information will have practical 
utility;
    (2) Evaluate the accuracy of the agencies/components' estimate of 
the burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collections of information on those 
who are to respond, including the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses.
    Title: Complaint Management System.
    Form Number: None.
    Abstract: CBP is creating the Complaint Management System (CMS) in 
order to allow anybody who has interacted with CBP, either as a result 
of importing or exporting goods, traveling to or from the U.S., seeking 
a job, or simply living in an area where CBP conducts operations such 
as border patrol checkpoints, to file a complaint or comment about 
their CBP experience through an on-line portal.
    Current Actions: This submission is being made to establish a new 
collection of information.
    Type of Review: New collection of information.
    Affected Public: Individuals and businesses.
    Estimated Number of Respondents: 3,000.
    Estimated Number of Annual Responses: 3,000.
    Estimated Time per Response: 23 minutes.
    Estimated Total Annual Burden Hours: 1,199.
    If additional information is required contact: Tracey Denning, U.S. 
Customs and Border Protection, 1300 Pennsylvania Avenue, NW., Room 
3.2.C, Washington, DC 20229, at 202-344-1429.

    Dated: December 4, 2008.
Tracey Denning,
Agency Clearance Officer, Customs and Border Protection.
[FR Doc. E8-29424 Filed 12-11-08; 8:45 am]
BILLING CODE 9111-14-P