[Federal Register Volume 73, Number 218 (Monday, November 10, 2008)]
[Notices]
[Pages 66689-66690]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-26698]


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DEPARTMENT OF THE TREASURY

Office of the Comptroller of the Currency


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Office of the Comptroller of the Currency (OCC), Treasury.

ACTION: Notice and request for comment.

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SUMMARY: The OCC, as part of its continuing effort to reduce paperwork 
and respondent burden, invites the general public and other Federal 
agencies to take this opportunity to comment on a continuing 
information collection, as required by the Paperwork Reduction Act of 
1995. Currently, the OCC is soliciting comment concerning a proposed 
new collection titled ``Customer Complaint Form.'' The OCC is also 
giving notice that it has submitted the collection to OMB for review.

DATES: You should submit written comments by: December 10, 2008.

ADDRESSES: You should direct all written comments to: Communications 
Division, Office of the Comptroller of the Currency, Public Information 
Room, Mailstop 1-5, Attention: 1557-0232, 250 E Street, SW., 
Washington, DC 20219. In addition, comments may be sent by fax to (202) 
874-4448, or by electronic mail to [email protected]. You can 
inspect and photocopy the comments at the OCC's Public Information 
Room, 250 E Street, SW., Washington, DC 20219. You can make an 
appointment to inspect the comments by calling (202) 874-5043. For 
security reasons, the OCC requires that visitors make an appointment to 
inspect comments. Upon arrival, visitors will be required to present 
valid government-issued photo identification and submit to security 
screening in order to inspect and photocopy comments.
    Additionally, you should send a copy of your comments to OCC Desk 
Officer, 1557-0232, by mail to U.S. Office of Management and Budget, 
725 17th Street, NW., 10235, Washington, DC 20503, or by fax 
to (202) 395-6974.

FOR FURTHER INFORMATION CONTACT: You can request additional information 
or a copy of the collection from Mary H. Gottlieb, (202) 874-5090, 
Legislative and Regulatory Activities Division, Office of the 
Comptroller of the Currency, 250 E Street, SW., Washington, DC 20219.

SUPPLEMENTARY INFORMATION: The OCC is proposing to extend OMB approval 
of

[[Page 66690]]

the following information collection: Customer Complaint Form.
    OMB Control No.: 1557-0232.
    Description: The customer complaint form was developed as a 
courtesy for those that contact the Office of the Comptroller of the 
Currency's Customer Assistance Group and wish to file a formal, written 
complaint. The form allows consumers to focus their issues and provide 
a complete picture of their concerns, but is entirely voluntary. It is 
designed to prevent having to go back to a consumer for additional 
information, which delays the process. Completion of the form allows 
the Customer Assistance Group to process the complaint more 
efficiently.
    The Customer Assistance Group will use the information to create a 
record of the consumer's contact, including capturing information that 
can be used to resolve the consumer's issues and provide a database of 
information that is incorporated into the OCC's supervisory process.
    Type of Review: Regular.
    Affected Public: Businesses or other for-profit.
    Number of Respondents: 14,000.
    Total Annual Responses: 14,000.
    Frequency of Response: On occasion.
    Total Annual Burden Hours: 924.
    An agency may not conduct or sponsor, and a respondent is not 
required to respond to, an information collection unless the 
information collection displays a currently valid OMB control number.
    On September 4, 2008, the OCC published a notice in the Federal 
Register soliciting comment for 60 days on this information collection 
(73 FR 51701). No comments were received. Comments continue to be 
invited on:
    (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility;
    (b) The accuracy of the agency's estimate of the burden of the 
collection of information;
    (c) Ways to enhance the quality, utility, and clarity of the 
information to be collected;
    (d) Ways to minimize the burden of the collection on respondents, 
including through the use of automated collection techniques or other 
forms of information technology; and
    (e) Estimates of capital or startup costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: November 4, 2008.
Michele Meyer,
Assistant Director, Legislative & Regulatory Activities Division.
[FR Doc. E8-26698 Filed 11-7-08; 8:45 am]
BILLING CODE 4810-33-P