[Federal Register Volume 73, Number 152 (Wednesday, August 6, 2008)]
[Notices]
[Pages 45776-45777]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-17993]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice; 60-day notice and request for comments; new collection, 
1660-NW32; FEMA Form 90-152.

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SUMMARY: The Federal Emergency Management Agency, as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a new information collection. In accordance with the 
Paperwork Reduction Act of 1995, this notice seeks comments concerning 
the FEMA Public Assistance Program Customer Satisfaction Survey results 
to measure program performance.

SUPPLEMENTARY INFORMATION: Executive Order 12862 requires that all 
Federal agencies survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. The Government Performance and Results Act (GPRA) requires 
agencies to set missions and goals, and measure performance against 
them. FEMA will fulfill these requirements by collecting customer 
satisfaction with service and program evaluation information through 
administration of surveys of the Disaster Assistance Directorate (DAD) 
external customers.

Collection of Information

    Title: FEMA Public Assistance Program Customer Satisfaction Survey.
    Type of Information Collection: New.
    OMB Number: 1660-NW32.
    Form Numbers: FEMA Form 90-152, FEMA Public Assistance Program 
Customer Satisfaction Survey.
    Abstract: The purpose of the FEMA Public Assistance Program 
Customer Satisfaction Survey is to measure program performance against 
standards for performance and customer service: measure achievement of 
GPRA objectivities: and generally gauge and make improvements to 
disaster services that increase customer satisfaction and program 
effectiveness.
    Affected Public: Business or other for-profit, Not-for-profit, 
Farms, Federal Government, State, Local and Tribal Government.
    Estimated Total Annual Hour Burden: 1,920 hours.

                                               Annual Hour Burden
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                                      No. of       Frequency of     Hour burden       Annual       Total annual
    Project/activity (survey,       respondents      responses     per response      responses      hour burden
form(s), focus group, worksheet, --------------------------------     (hours)    ----------------     (hours)
              etc.)                                              ----------------                ---------------
                                        (A)             (B)             (C)        (D) = (A x B)   (E) = (C x D)
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PA Mailed Survey................           3,200               1             0.3           3,200             960
PA Focus Groups.................              80               1              12              80             960
    Total.......................           3,280  ..............  ..............           3,280           1,920
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    Estimated Cost: The estimated annual cost to the Federal Government 
is $348,678.57.
    Comments: Written comments are solicited to (a) Evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through

[[Page 45777]]

the use of appropriate automated, electronic, mechanical, or other 
technological collection techniques or other forms of information 
technology, e.g., permitting electronic submission of responses. 
Comments must be submitted on or before October 6, 2008.
    ADDRESSES: Interested persons should submit written comments to 
Chief, Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Contact Marie O. Randle, Emergency 
Management Specialist, Disaster Assistance Directorate, Program 
Coordination and Planning, 202-646-3649 for additional information. You 
may contact the Records Management Branch for copies of the proposed 
collection of information at facsimile number (202) 646-3347 or e-mail 
address: [email protected].

    Dated: July 22, 2008.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. E8-17993 Filed 8-5-08; 8:45 am]
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