[Federal Register Volume 73, Number 150 (Monday, August 4, 2008)]
[Notices]
[Pages 45233-45234]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-17811]


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DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

[Docket No. FR-5187-N-49]


Notice of Proposed Information Collection: Comment Request; 
Customer Satisfaction Surveys

AGENCY: Office of the Chief Information Officer, HUD.

ACTION: Notice.

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SUMMARY: The proposed information collection requirement described 
below will be submitted to the Office of Management and Budget (OMB) 
for review, as required by the Paperwork Reduction Act. The Department 
is soliciting public comments on the subject proposal.
    Executive Order 12862, ``Setting Customer Service Standards 
``requires that Federal agencies provide the highest quality service to 
our customers by identifying them and determining what they think about 
our services. The surveys covered in the request for a generic 
clearance will provide HUD a means to gather this data directly from 
our customers. HUD will conduct various customer satisfaction surveys 
to gather feedback and data directly from our customers to determine 
the kind and quality of services and products they want and expect to 
receive.

DATES: Comments due: October 3, 2008.

ADDRESSES: Interested persons are invited to submit comments regarding 
this proposal. Comments should refer to the proposal by name and/or OMB 
Control Number (2535-0116) and should be sent to: HUD Desk Officer, 
Office of Management and Budget, New Executive Office Building, 
Washington, DC 20503; 202-395-6974.

FOR FURTHER INFORMATION CONTACT: Lillian L. Deitzer, Departmental 
Reports Management Officer, QDAM, Department or Housing and Urban 
Development, 451 Seventh Street, SW., Room 4176, Washington, DC 20410; 
telephone: 202-708-2374, (this is not a toll-free number) or e-mail Ms. 
Deitzer at [email protected] for a copy of the proposed form 
and other available information.

SUPPLEMENTARY INFORMATION: The Department will submit the proposed 
information collection to OMB for review, as required by the Paperwork 
Reduction Act of 1995 (44 U.S.C. Chapter 35, as amended).
    This Notice is soliciting comments from members of the public and 
affecting agencies concerning the proposed collection of information 
to: (1) Evaluate whether the proposed collection of information is 
necessary

[[Page 45234]]

for the proper performance of the functions of the agency, including 
whether the information will have practical utility; (2) Evaluate the 
accuracy of the agency's estimate of the burden of the proposed 
collection of information; (3) Enhance the quality, utility, and 
clarity of the information to be collected; and (4) Minimize the burden 
of the collection of information on those who are to respond; including 
through the use of appropriate automated collection techniques or other 
forms of information technology, e.g., permitting electronic submission 
of responses.

This Notice also Lists the Following Information

    Title of Proposal: Customer Satisfaction Surveys.
    OMB Control Number, if applicable: 2535-0116.
    Description of the need for the information and proposed use: 
Executive Order 12862, ``Setting Customer Service Standards'' requires 
that Federal agencies provide the highest quality service to our 
customers by identifying them and determining what they think about our 
services. The surveys covered in the request for a generic clearance 
will provide HUD a means to gather this data directly from our 
customers. HUD will conduct various customer satisfaction surveys to 
gather feedback and data directly from our customers to determine the 
kind and quality of services and products they want and expect to 
receive.
    Agency form numbers, if applicable: None.
    Members of Affected Public: Individuals or Households, Business or 
Other for-Profit, Not-for-Profit Institutions, State, Local or Tribal.
    Frequency of Submission: On occasion.
    Estimation of the total number of hours needed to prepare the 
information collection including number of respondents, frequency of 
response, and hours of response:

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                                          Number of         Annual             Hours per
                                        respondents       responses      x      response      =    Burden hours
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Reporting Burden:...................               1                1   ..               1   ..               1
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    Total Estimated Burden Hours: 1.
    Status of the proposed information collection: Extension of a 
currently approved collection.

    Authority: Section 3506 of the Paperwork Reduction Act of 1995, 
44 U.S.C. Chapter 35, as amended.

    Dated: July 29, 2008.
Lillian L. Deitzer,
Departmental Paperwork Reduction Act Officer, Office of the Chief 
Information Officer.
[FR Doc. E8-17811 Filed 8-1-08; 8:45 am]
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