[Federal Register Volume 73, Number 118 (Wednesday, June 18, 2008)]
[Notices]
[Pages 34835-34836]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-13716]


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DEPARTMENT OF THE TREASURY


Departmental Offices/Federal Consulting Group; Proposed 
Collection: Comment Request

ACTION: Notice and request for comments.

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SUMMARY: The Department of the Treasury, as part of its continuing 
effort to reduce paperwork and respondent burden, invites the general 
public and other Federal agencies to take this opportunity to comment 
on proposed and/or continuing information collections, as required by 
the Paperwork Reduction Act of 1995, Public Law 104-13 (44 U.S.C. 
3506(c)(2)(A)). Currently, the Federal Consulting Group within the 
Department of the Treasury is soliciting comments concerning the 
American Customer Satisfaction Index (ACSI) E-Government Web site 
Customer Satisfaction Survey.

DATES: Written comments should be received on or before August 18, 2008 
to be assured of consideration.

ADDRESSES: Direct all written comments to the Federal Consulting Group, 
Attention: Ron Oberbillig, 799 9th

[[Page 34836]]

Street, NW., 8th Floor, Washington, DC 20001, (202) 504-3656, 
[email protected].

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the form(s) and instructions should be directed to the 
Federal Consulting Group, Attention: Ron Oberbillig, 799 9th Street, 
NW., 8th Floor, Washington, DC 20001, (202) 504-3656, 
[email protected].

SUPPLEMENTARY INFORMATION:
    Title: American Customer Satisfaction Index (ACSI) E-Government Web 
site Customer Satisfaction Survey.
    OMB Number: 1505-0186.
    Abstract: The proposed renewal of this information collection 
activity supports continued use of a proven methodology to measure and 
improve customer satisfaction with federal government agency Web sites. 
The Federal Consulting Group of the Department of the Treasury serves 
as the executive agent for this project and has contracted with ForeSee 
Results, Inc., to offer this assessment service to federal government 
agencies.
    ForeSee Results is a leader in customer satisfaction and customer 
experience management on the Web. It utilizes the methodology of the 
most respected, credible, and well-known measure of customer 
satisfaction in the country, the American Customer Satisfaction Index 
(ACSI). This methodology combines survey data and a patented 
econometric model to precisely measure the customer satisfaction of Web 
site users, identify specific areas for improvement, and determine the 
impact of those improvements on customer satisfaction and future 
customer behaviors.
    The ACSI is the only cross-industry, cross-agency methodology for 
obtaining comparable measures of customer satisfaction with federal 
government programs and/or Web sites. Along with other economic 
objectives, the quality of goods and services is a part of measuring 
living standards. The ACSI's ultimate purpose is to help improve the 
quality of goods and services available to the American people, 
including those provided by the federal government.
    The ACSI E-Government Web site Customer Satisfaction Surveys will 
be completed subject to the Privacy Act of 1974, Public Law 93-579, 
December 31, 1974 (5 U.S.C. 522a). The agency information collection 
will be used solely for the purpose of the survey. The contractor will 
not be authorized to release any agency information obtained through 
surveys without first obtaining permission from the Federal Consulting 
Group and the participating agency. In no case shall any new system of 
records containing privacy information be developed by the Federal 
Consulting Group, participating agencies, or the contractor collecting 
the data. In addition, participating federal agencies may only provide 
information sufficient to randomly select Web site visitors as 
potential survey respondents.
    This survey asks no questions of a sensitive nature, such as sexual 
behavior and attitudes, religious beliefs, and other matters that are 
commonly considered private.
    Current Actions: Proposed renewal of collection of information.
    Type of Review: Renewal.
    Affected Public: Individuals or households/business or other for-
profit/not-for-profit institutions/farms/federal government/state, 
local or tribal government.
    Estimated Number of Respondents: Usage by federal agencies of the 
Government Web site Customer Satisfaction Survey is expected to vary as 
new agency Web sites are added or deleted. However, projected estimates 
for fiscal years 2008 through 2010 are as follows:

Fiscal Year 2008--200 Customer Satisfaction Surveys

    Respondents: 1,000,000; annual responses: 1,000,000; average 
minutes per response: 2.5; burden hours: 41,667.

Fiscal Year 2009--250 Customer Satisfaction Surveys

    Respondents: 1,250,000; annual responses: 1,250,000; average 
minutes per response: 2.5; burden hours: 52,083.

Fiscal Year 2010--300 Customer Satisfaction Surveys

    Respondents: 1,500,000; annual responses: 1,500,000; average 
minutes per response: 2.5; burden hours: 62,500.

    Request for Comments: Comments submitted in response to this notice 
will be summarized and/or included in the request for OMB approval. All 
comments will become a matter of public record. Comments are invited 
on: (a) Whether the collection of information is necessary for the 
proper performance of the functions of the agency, including whether 
the information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the collection of information; (c) 
ways to enhance the quality, utility, and clarity of the information to 
be collected; (d) ways to minimize the burden of the collection of 
information on respondents, including through the use of automated 
collection techniques or other forms of information technology; and (e) 
estimates of capital or start-up costs and costs of operation, 
maintenance, and purchase of services to provide information.

    Dated: June 12, 2008.
Ron Oberbillig,
COO, Federal Consulting Group.
[FR Doc. E8-13716 Filed 6-17-08; 8:45 am]
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