[Federal Register Volume 73, Number 91 (Friday, May 9, 2008)]
[Notices]
[Page 26404]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-10359]


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DEPARTMENT OF HOMELAND SECURITY

Transportation Security Administration


Intent To Request Renewal From OMB of One Current Public 
Collection of Information: TSA Customer Comment Card

AGENCY: Transportation Security Administration, DHS.

ACTION: Notice.

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SUMMARY: The Transportation Security Administration (TSA) invites 
public comment on one currently approved information collection 
requirement abstracted below that we will submit to the Office of 
Management and Budget (OMB) for renewal in compliance with the 
Paperwork Reduction Act. This collection allows customers to provide 
feedback to TSA about their experiences with TSA's airport security 
process and procedures while traveling.

DATES: Send your comments by July 8, 2008.

ADDRESSES: Comments may be mailed or delivered to Joanna Johnson, 
Communications Branch, Business Management Office, Operational Process 
and Technology, TSA-11, Transportation Security Administration, 601 
South 12th Street, Arlington, VA 22202-4220.

FOR FURTHER INFORMATION CONTACT: Joanna Johnson at the above address, 
or by telephone (571) 227-3651 or facsimile (703) 603-0822.

SUPPLEMENTARY INFORMATION:

Comments Invited

    In accordance with the Paperwork Reduction Act of 1995 (44 U.S.C. 
3501 et seq.), an agency may not conduct or sponsor, and a person is 
not required to respond to, a collection of information unless it 
displays a valid OMB control number. The Information Collection Request 
documentation is available at www.reginfo.gov. Therefore, in 
preparation for OMB review and approval of the following information 
collection, TSA is soliciting comments to--
    (1) Evaluate whether the proposed information requirement is 
necessary for the proper performance of the functions of the agency, 
including whether the information will have practical utility;
    (2) Evaluate the accuracy of the agency's estimate of the burden;
    (3) Enhance the quality, utility, and clarity of the information to 
be collected; and
    (4) Minimize the burden of the collection of information on those 
who are to respond, including using appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.

Information Collection Requirement

    1652-0030; TSA Customer Comment Card. This collection continues a 
voluntary program for airport passengers to provide feedback to TSA 
regarding their experiences with TSA security procedures. This 
collection of information allows TSA to evaluate and address customer 
concerns about security procedures and policies.
    TSA Customer Comment Cards will collect feedback and the 
passenger's contact information if voluntarily provided. TSA may use 
the contact information to respond to the passenger's comments. For 
passengers who deposit their cards in the designated drop-boxes, TSA 
staff at airports will collect the cards, categorize comments, enter 
the results into an online system for reporting, and respond to 
passengers as appropriate. Passengers also have the option to mail the 
cards directly the address provided on the comment card which will vary 
by airport. The TSA Contact Center will continue to be available for 
passengers to make comments independently of airport involvement.
    TSA estimates the number of respondents to be 1,783,800, with an 
estimated number of 150,880 annual burden hours.

    Issued in Arlington, Virginia, on May 5, 2008.
Fran Lozito,
Director, Business Management Office, Operational Process and 
Technology.
[FR Doc. E8-10359 Filed 5-8-08; 8:45 am]
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