[Federal Register Volume 73, Number 88 (Tuesday, May 6, 2008)]
[Notices]
[Pages 25078-25079]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-9860]


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DEPARTMENT OF TRANSPORTATION

Federal Highway Administration

[Docket No. FHWA-2008-0060]


Agency Information Collection Activities: Notice of Request for 
Extension of Currently Approved Information Collection

AGENCY: Federal Highway Administration (FHWA), DOT.

ACTION: Notice and request for comments.

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SUMMARY: The FHWA has forwarded the information collection request 
described in this notice to the Office of Management and Budget (OMB) 
to renew an information collection. We published a Federal Register 
Notice with a 60-day public comment period on this information 
collection on February 27, 2008. The FHWA invites public comments about 
our intention to request the Office of Management and Budget's (OMB) 
approval for a clearance renewal for an existing information collection 
that involves generic customer satisfaction surveys. We are required to 
publish this notice in the Federal Register by the Paperwork Reduction 
Act of 1995.

DATES: Please submit comments by June 5, 2008.

ADDRESSES: You may submit comments identified by DOT DMS Docket Number 
FHWA-2008-0060 by any of the following methods:
    Web Site: http://dms.dot.gov. Follow the instructions for 
submitting comments on the Department of Transportation Docket 
Management System electronic docket site.
    Fax: 1-202-493-2251.
    Mail: Docket Management Facility, U.S. Department of 
Transportation, 1200 New Jersey Avenue, SE., West Building Ground 
Floor, Room W12-140, Washington, DC 20590.
    Hand Delivery: U.S. Department of Transportation, 1200 New Jersey 
Avenue, SE., West Building Ground Floor, Room W12-140, Washington, DC 
20590, between 9 a.m. and 5 p.m., Monday through Friday, except Federal 
holidays.
    Docket: For access to the docket to read background documents or 
comments received, go to http://dms.dot.gov at any time or to U.S. 
Department of Transportation, 1200 New Jersey Avenue, SE., Washington, 
DC 20590, between 9 a.m. and 5 p.m., Monday through Friday, except 
Federal holidays.

FOR FURTHER INFORMATION CONTACT: James Lunetta, 703-235-0262, Office of 
Professional and Corporate Development, Federal Highway Administration, 
Department of Transportation, 4600 North Fairfax Drive, Suite 800, 
Arlington, VA 22203. Office hours are from 7:30 a.m. to 5 p.m., Monday 
through Friday, except Federal holidays.

SUPPLEMENTARY INFORMATION:
    Title: Customer Satisfaction Surveys.
    Background: Executive Order 12862, ``Setting Customer Service 
Standards'' requires that Federal agencies provide the highest quality 
service to our customers by identifying them and determining what they 
think about our services and products. The surveys covered in the 
existing generic clearance will provide the FHWA a means to gather this 
data directly from our customers. The information obtained from the 
surveys will be used to assist in evaluating service delivery and 
processes. The responses to the surveys will be voluntary and will not 
involve information that is required by regulations. There will be no 
direct costs to the respondents other than their time. The FHWA plans 
to provide an electronic means for responding to the majority of the 
surveys via the World Wide Web.
    Respondents: State and local governments, highway industry 
organizations, general public.
    Frequency: Generally, on an annual basis.
    Estimated Average Burden per Response: The burden hours per 
response will vary with each survey; however, we estimate an average 
burden of 15 minutes for each survey.
    Estimated Total Annual Burden Hours: We estimate that FHWA will 
survey approximately 174,000 respondents annually during the next three 
years. Therefore, the estimated total annual burden is 20,000 hours.
    Public Comments Invited: You are asked to comment on any aspect of 
this information collection, including: (1) Whether the proposed 
collection is necessary for the FHWA's performance; (2) the accuracy of 
the estimated burden; (3) ways for the FHWA to enhance the quality, 
usefulness, and clarity of the collected information; and (4) ways that 
the burden could be minimized, including the use of computer 
technology, without reducing the quality of the collected information.

[[Page 25079]]

The agency will summarize and/or include your comments in the request 
for OMB's clearance of this information collection.

     Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. 
Chapter 35, as amended; and 49 CFR 1.48.

James R. Kabel,
Chief, Management Programs and Analysis Division.
 [FR Doc. E8-9860 Filed 5-5-08; 8:45 am]
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