[Federal Register Volume 73, Number 51 (Friday, March 14, 2008)]
[Notices]
[Pages 13911-13912]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E8-5037]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 30-Day Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey

AGENCY: Indian Health Service, HHS.

ACTION: Notice.

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SUMMARY: In compliance with section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995 which requires 30 days for public comment on 
proposed information collection projects, the Indian Health Service 
(IHS) has submitted to the Office of Management and Budget (OMB) a 
request to review and approve the information collection listed below. 
This proposed information collection project was previously published 
in the Federal Register (72 FR 69696) on December 10, 2007 and allowed 
60 days for public comment. No public comment was received in response 
to the notice. The purpose of this notice is to allow 30 days for 
public comment to be submitted directly to OMB.
    Proposed Collection: Title: 0917-NEW, ``Indian Health Service 
Customer Satisfaction Survey.'' Type of Information Collection Request: 
Three year approval of this new information collection, 0917-NEW, 
``Indian Health Service Customer Satisfaction Survey.''
    Form(s): Tribal Homeowner Survey, Tribal Partner Survey, Annual 
Operator Operation and Maintenance (O&M) Survey, and Post Construction 
O&M Survey. Need and Use of Information Collection: The IHS goal is to 
raise the health status of the American Indian and Alaska Native people 
to the highest possible level by providing comprehensive health care 
and preventive health services. To support the IHS mission, the 
Sanitation Facilities Construction Program (SFCP) provides technical 
and financial assistance to American Indian Tribes and Alaska Native 
villages for cooperative development and continues operation of safe 
water, wastewater, and solid waste systems and related support 
facilities.
    The Indian Health Service Office of Environmental Health and 
Engineering (OEHE), SFCP, ``Customer Satisfaction Surveys,'' will 
provide the information needed to complete these goals. With the 
information collected from Tribal homeowners, Tribal leaders, and 
Tribal operation and maintenance operators the Sanitation facilities 
programs will make improvements that will result in improved quality of 
services.

[[Page 13912]]

    Voluntary customer satisfaction surveys will be conducted through 
phone calls, mail, and the Internet. The information gathered will be 
used by agency management and staff to identify strengths and 
weaknesses in current service provision, to plan and redirect 
resources, to make improvements that are practical and feasible, and to 
provide vital feedback to partner agencies, Tribal leaders, system 
operators, health boards, and community members regarding customer 
satisfaction or dissatisfaction with the SFCP. Affected Public: 
Individuals. Type of Respondents: Homeowners who are customers of the 
OEHE, SFCP.
    The table below provides: Types of data collection instruments, 
Estimated number of respondents, Number of responses per respondent, 
Annual number of responses, Average burden hour per response, and Total 
annual burden hour(s).

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                                     Number of     Responses per   Total annual     Burden hour    Annual burden
  Data collection instrument(s)     respondents     respondent       response      per response*       hours
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Tribal Homeowner Survey.........           1,300               1           1,300               3              65
Tribal Partner Survey...........             175               1             175               3            8.75
Annual Operator O&M Survey......             125               1             125               3            6.25
Post Construction O&M Survey....             200               1             200               3              10
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    Total.......................           1,800  ..............  ..............  ..............              90
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    There are no Capital Costs, Operating Costs, and/or Maintenance 
Costs to report.
    Request For Comments: Your written comments and/or suggestions are 
invited on one or more of the following points: (a) Whether the 
information collection activity is necessary to carry out an agency 
function; (b) whether the agency processes the information collected in 
a useful and timely fashion; (c) the accuracy of public burden estimate 
(the estimated amount of time needed for individual respondents to 
provide the requested information); (d) whether the methodology and 
assumptions used to determine the estimates are logical; (e) ways to 
enhance the quality, utility, and clarity of the information being 
collected; and (f) ways to minimize the public burden through the use 
of automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology.
    Direct Comments to OMB: Send your written comments and suggestions 
regarding the proposed information collection contained in this notice, 
especially regarding the estimated public burden and associated 
response time to: Office of Management and Budget, Office of Regulatory 
Affairs, Attention: Desk Officer for IHS, New Executive Office 
Building, Room 10235, Washington, DC 20503.
    Send Comments and Requests for Further Information: To request more 
information on the proposed collection or to obtain a copy of the data 
collection instrument(s) and/or instruction(s) contact: Mr. Kelvin 
Vandever, Acting IHS Reports Clearance Officer, 801 Thompson Avenue, 
Suite 120, Rockville, MD 20852-1627; call non-toll free (301) 443-8029; 
send via facsimile to (301) 594-0899; or send your e-mail requests, 
comments, and return address to: [email protected].
    Comment Due Date: Comments regarding this information collection 
are best assured of having full effect if received within 30 days of 
the date of this publication.

    Dated: March 6, 2008.
Robert G. McSwain,
Acting Director, Indian Health Service.
 [FR Doc. E8-5037 Filed 3-13-08; 8:45 am]
BILLING CODE 4160-16-M