[Federal Register Volume 73, Number 14 (Tuesday, January 22, 2008)]
[Notices]
[Page 3729]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 08-186]



[[Page 3729]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Administration for Children and Families


Proposed Information Collection Activity; Comment Request; 
Proposed Projects

    Title: Data Collection Plan for the Customer Satisfaction 
Evaluation of Child Welfare Information Gateway.
    OMB No.: 0970-0303.
    Description: The National Clearinghouse on Child Abuse and Neglect 
Information (NCCAN) and the National Adoption Information Clearinghouse 
(NAIC) received OMB approval to collect data for a customer 
satisfaction evaluation under OMB control number 0870-0303. On June 20, 
2006, NCCAN and NAIC were consolidated into Child Welfare Information 
Gateway (CWIG). In response to this consolidation, the proposed 
information collection activities include revisions to the Customer 
Satisfaction Evaluation approved under OMB control number 0970-0303.
    CWIG is a service of the Children's Bureau, a component within the 
Administration for Children and Families, and CWIG is dedicated to the 
mission of connecting professionals and concerned citizens to 
information on programs, research, legislation, and statistics 
regarding the safety, permanency, and well-being of children and 
families. CWIG's main functions are identifying information needs, 
locating and acquiring information, creating information, organizing 
and storing information, disseminating information, and facilitating 
information exchange among professionals and concerned citizens. A 
number of vehicles are employed to accomplish these activities, 
including, but not limited to, website hosting, discussions with 
customers, and dissemination of publications (both print and 
electronic).
    The Customer Satisfaction Evaluation was initiated in response to 
Executive Order 12862 issued on September 11, 1993. The Order calls for 
putting customers first and striving for a customer-driven government 
that matches or exceeds the best service available in the private 
sector. To that end, CWIG's evaluation is designed to better understand 
the kind and quality of services customers want, as well as customers' 
level of satisfaction with existing services. The proposed data 
collection activities for the evaluation include customer satisfaction 
surveys, customer comment cards, selected publication surveys, and 
focus groups.
    Respondents: Child Welfare Information Gateway customers.

                                             Annual Burden Estimates
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                                                                    Number of        Average
                                                    Number of    responses  per   burden hours     Total burden
                   Instrument                      respondents       survey        per survey         hours
                                                                   respondent       response
----------------------------------------------------------------------------------------------------------------
Customer Satisfaction Survey--Web Site Delivery           1,545              16           .0048            118.7
Customer Satisfaction Survey--E-mail Delivery..              29              14           .0048              1.9
Customer Satisfaction Survey--Print Delivery...              31              14           .0048              2.1
Customer Satisfaction Survey--Phone Delivery...             171              14           .0063             15.1
Comment Card...................................             264               3           .0048              3.8
Selected Publications Survey...................              85              11           .0048              4.5
Focus Group Guide..............................              28              16           .0625             28
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    Estimated total annual burden hours: 174.1.
    In compliance with the requirements of Section 3506(2)(A) of the 
Paperwork Reduction Act of 1995, the Administration for Children and 
Families is soliciting public comment on the specific aspects of the 
information collection described above. Copies of the proposed 
collection of information can be obtained and comments may be forwarded 
by writing to the Administration for Children and Families, Office of 
Administration, Office of Information Services, 370 L'Enfant Promenade, 
SW., Washington, DC 20447, Attn: ACF Reports Clearance Officer. E-mail 
address: [email protected]. All requests should be identified 
by the title of the information collection.
    The Department specifically requests comments on: (a) Whether the 
proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed collection of 
information; (c) the quality, utility, and clarity of the information 
to be collected; and (d) ways to minimize the burden of the collection 
of information on respondents, including through the use of automated 
collection techniques or other forms of information technology. 
Consideration will be given to comments and suggestions submitted 
within 30 days of this publication.

    Dated: January 15, 2008.
Janean Chambers,
Reports Clearance Officer.
[FR Doc. 08-186 Filed 1-18-08; 8:45 am]
BILLING CODE 4184-01-M