[Federal Register Volume 72, Number 236 (Monday, December 10, 2007)]
[Notices]
[Page 69681]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-23810]


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FEDERAL COMMUNICATIONS COMMISSION


Notice of Public Information Collection(s) Being Reviewed by the 
Federal Communications Commission, Comments Requested

November 29, 2007.
SUMMARY: The Federal Communications Commission, as part of its 
continuing effort to reduce paperwork burdens, invites the general 
public and other Federal agencies to take this opportunity to (PRA) of 
1995 (PRA), Public Law 104-13. An agency may not conduct or sponsor a 
collection of information unless it displays a currently valid control 
number. Subject to the PRA, no person shall be subject to any penalty 
for failing to comply with a collection of information that does not 
display a valid control number. Comments are requested concerning (a) 
whether the proposed collection of information is necessary for the 
proper performance of the functions of the Commission, including 
whether the information shall have practical utility; (b) the accuracy 
of the Commission's burden estimate; (c) ways to enhance the quality, 
utility, and clarity of the information collected; and (d) ways to 
minimize the burden of the collection of information on the 
respondents, including the use of automated collection techniques or 
other forms of information technology.

DATES: Written PRA comments should be submitted on or before February 
8, 2008. If you anticipate that you will be submitting comments, but 
find it difficult to do so within the period of time allowed by this 
notice, you should advise the contact listed below as soon as possible.

ADDRESSES: You may submit all PRA comments by e-mail or U.S. post mail. 
To submit your comments by e-mail, send them to [email protected]. To submit 
your comments by U.S. mail, mark them to the attention of Cathy 
Williams, Federal Communications Commission, Room 1-C823, 445 12th 
Street, SW., Washington, DC 20554.

FOR FURTHER INFORMATION CONTACT: For additional information about the 
information collection(s), contact Cathy Williams at (202) 418-2918 or 
send an e-mail to [email protected].

SUPPLEMENTARY INFORMATION:
    OMB Control Number: 3060-0652.
    Title: Section 76.309, Customer Service Obligations; Section 
76.1602; Customer Service--General Information; Section 76.1603, 
Customer Service--Rate and Service Changes--General Information, and 
Section 76.1619, Information on Subscriber Bills.
    Form Number: Not applicable.
    Type of Review: Extension of a currently approved collection.
    Respondents: Business or other for-profit entities; State, Local or 
Tribal Government.
    Number of Respondents: 8,260.
    Estimated Time per Response: 10 minutes to 1 hour.
    Frequency of Response: On occasion reporting requirement; Third 
party disclosure requirement.
    Total Annual Burden: 29,235 hours.
    Total Annual Cost: None.
    Privacy Impact Assessment: No impact(s).
    Nature of Response: Required to obtain or retain benefits.
    Confidentiality: No need for confidentiality required.
    Needs and Uses: 47 CFR 76.309 and 47 CFR 76.1603 set forth various 
customer service obligations and notification requirements for changes 
in rates, programming services and channel positions.
    47 CFR 76.1602(a) states that franchise authorities must provide 
affected cable operators 90 days written notice of its intent to 
enforce customer services standards.
    47 CFR 76.1603(b) states that customers will be notified of any 
changes in rates, programming services or channel positions as soon as 
possible in writing. Notice must be given to subscribers a minimum of 
thirty (30) days in advance of such changes if the change is within the 
control of the cable operator. In addition, the cable operator shall 
notify subscribers 30 days in advance of any significant changes in the 
other information required by Section 76.1602.
    47 CFR n 76.1603(c) states that in addition to the requirement set 
forth in Section 76.1603(b) regarding advance notification to customers 
of any changes in rates, programming services or channel positions, 
cable systems shall give 30 days written notice to both subscribers and 
local franchising authorities before implementing any rate or service 
change. Such notice shall state the precise amount of any rate change 
and briefly explain in readily understandable fashion the cause of the 
rate change (e.g. inflation, changes in external costs or the addition/
deletion of channels). When the change involves the addition or 
deletion of channels, each channel added or deleted must be separately 
identified. Section 76.1602(c) requires cable operators to inform 
subscribers in writing of their right to file complaints about changes 
in cable programming service tier rates and services, and shall provide 
the address and phone number of the local franchising authority.
    47 CFR 76.1619(b) states that in case of a billing dispute, the 
cable operator must respond to a written complaint from a subscriber 
within 30 days. In addition, Section 76.1619 sets forth requirements 
for information on subscriber bills.

Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E7-23810 Filed 12-7-07; 8:45 am]
BILLING CODE 6712-01-P