[Federal Register Volume 72, Number 236 (Monday, December 10, 2007)]
[Notices]
[Pages 69696-69697]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 07-5990]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Indian Health Service


Request for Public Comment: 60-Day Proposed Information 
Collection: Indian Health Service Customer Satisfaction Survey

AGENCY: Indian Health Service, HHS.

ACTION: Notice.

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SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995 which requires 60 days advance opportunity for 
public comment on proposed information collection projects, the Indian 
Health Service (IHS) in publishing for comment a summary of a proposed 
information collection to be submitted to the Office

[[Page 69697]]

of Management and Budget (OMB) for review.
    Proposed Collection: Title: 0917-NEW, ``Indian Health Service 
Customer Satisfaction Survey.'' Type of Information Collection Request: 
Three year approval of this new information collection, 0917-NEW, 
``Indian Health Service Customer Satisfaction Survey.'' Form(s): Tribal 
Homeowner Survey, Tribal Partner Survey, Annual Operator Operation and 
Maintenance (O&M) Survey, and Post Construction O&M Survey. Need and 
Use of Information Collection: The IHS goal is to raise the health 
status of the American Indian and Alaska Native people to the highest 
possible level by providing comprehensive health care and preventive 
health services. To support the IHS mission, the Sanitation Facilities 
Construction Program (SFCP) provides technical and financial assistance 
to American Indian Tribes and Alaska Native villages for cooperative 
development and continued operation of safe water, wastewater, and 
solid waste systems and related support facilities.
    The Indian Health Service Office of Environmental Health and 
Engineering (OEHE), SFCP, ``Customer Satisfaction Surveys,'' will 
provide the information needed to complete these goals. With the 
information collected from Tribal homeowners, Tribal leaders, and 
Tribal operation and maintenance operators the Sanitation facilities 
programs will make improvements that will result in improved quality of 
services.
    Voluntary customer satisfaction surveys will be conducted through 
phone calls, mail, and the Internet. The information gathered will be 
used by agency management and staff to identify strengths and 
weaknesses in current service provision, to plan and redirect 
resources, to make improvements that are practical and feasible, and to 
provide vital feedback to partner agencies, Tribal leaders, system 
operators, health boards, and community members regarding customer 
satisfaction or dissatisfaction with the SFCP. Affected Public: 
Individuals. Type of Respondents: Homeowners who are customers of the 
OEHE, SFCP.
    The table below provides: Types of data collection instruments, 
Estimated number of respondents, Number of responses per respondent, 
Annual number of responses, Average burden hour per response, and Total 
annual burden hour(s).

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                                     Number of     Responses per   Total annual     Burden hour    Annual burden
  Data collection instrument(s)     respondents     respondent       response      per response*       hours
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Tribal Homeowner Survey.........           1,300               1           1,300               3           65
Tribal Partner Survey...........             175               1             175               3            8.75
Annual Operator O&M Survey......             125               1             125               3            6.25
Post Construction O&M Survey....             200               1             200               3           10
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    Total.......................           1,800  ..............  ..............  ..............           90
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    There are no Capital Costs, Operating Costs, and/or Maintenance 
Costs to report.
    Request for Comments: Your written comments and/or suggestions are 
invited on one or more of the following points: (a) Whether the 
information collection activity is necessary to carry out an agency 
function; (b) whether the agency processes the information collected in 
a useful and timely fashion; (c) the accuracy of public burden estimate 
(the estimated amount of time needed for individual respondents to 
provide the requested information); (d) whether the methodology and 
assumptions used to determine the estimate are logical; (e) ways to 
enhance the quality, utility, and clarity of the information being 
collected; and (f) ways to minimize the public burden through the use 
of automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology.
    Send Comments and Requests for Further Information: Send your 
written comments, requests for more information on the proposed 
collection, or requests to obtain a copy of the data collection 
instrument(s) and instructions to: Mrs. Chris Rouleau, IHS Reports 
Clearance Officer, 801 Thompson Ave., Suite 450, Rockville, MD 20852-
1601; call (301) 443-5938; send via facsimile to (301) 443-2316; or 
send your e-mail requests, comments, and return address to: 
[email protected].
    Comment Due Date: Your comments regarding this information 
collection are best assured of having full effect if received within 60 
days of the date of this publication.

    Dated: November 29, 2007.
Robert G. McSwain,
Acting Director, Indian Health Service.
[FR Doc. 07-5990 Filed 12-7-07; 8:45 am]
BILLING CODE 4165-16-M