[Federal Register Volume 72, Number 189 (Monday, October 1, 2007)]
[Notices]
[Pages 55770-55771]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-19250]


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FEDERAL COMMUNICATIONS COMMISSION


Public Information Collections Approved by Office of Management 
and Budget

September 17, 2007.
SUMMARY: The Federal Communications Commission (FCC) has received 
Office of Management and Budget (OMB) approval for the following public 
information collections pursuant to the Paperwork Reduction Act of 
1995, Public Law 104-13. An agency may not conduct or sponsor and a 
person is not required to respond to a collection of information unless 
it displays a currently valid control number.

FOR FURTHER INFORMATION CONTACT: Dana Wilson, Federal Communications 
Commission, 445 12th Street, SW., Washington, DC 20554, (202) 418-2247 
or via the Internet at [email protected].

SUPPLEMENTARY INFORMATION:
    OMB Control No.: 3060-0422.
    OMB Approval Date: 09/10/2007.
    Expiration Date: 09/30/2010.
    Title: Section 68.5, Waivers (Application for Waiver of Hearing Aid 
Compatibility Requirements.
    Form No.: N/A.
    Estimated Annual Burden: 10 responses; 3 hours per response; 30 
total annual hourly burden.
    Needs and Uses: Telephone manufacturers seeking a waiver of 47 CFR 
68.4(a)(1), which requires that certain telephones be hearing aid 
compatible, must demonstrate that compliance with the rule is 
technologically infeasible or too costly. Information is used by FCC 
staff to determine whether to grant or dismiss the request.
    OMB Control No.: 3060-0874.
    OMB Approval Date: 09/11/2007.
    Expiration Date: 09/30/2010.
    Title: Consumer Complaint Forms, FCC Forms 475-B and FCC Form 2000.
    Form No.: FCC Forms 475-B; 2000-A, 2000-B, 2000-C, 2000-D, 2000-E, 
and 2000-F.
    Estimated Annual Burden: 1,330,108 responses; 15 to 30 minutes per 
response; 347,221 total annual hourly burden.
    Needs and Uses: Section 208(a) of the Communications Act of 1934, 
as amended, authorizes complaints by any ``person complaining of 
anything done or omitted to be done by any common carrier'' subject to 
the provisions of the Act. Section 208(a) further states that, if a 
carrier does not satisfy a complaint or there appears to be any 
reasonable ground for investigating the complaint, the Commission shall 
``investigate the matters complained of in such manner and by such 
means as it shall deem proper.'' Although the Act does not discuss how 
the Commission should treat complaints against non-common carriers for 
violations of the Act or Commission rules, the Commission investigates 
such complaints in a manner similar to how it treats those against 
common carriers.
    Currently, the Commission has specific complaint forms for the 
unauthorized conversion of a person's telephone service (``slamming'') 
(FCC Form 501), the broadcast of indecent, obscene, or profane material 
(FCC Form 475B), and the unlawful telemarketing, ``junk faxing,'' or e-
mail messaging to a wireless device (FCC Form 1088).
    The new FCC Form 2000 replaces the FCC Form 475, providing greater 
clarity and ease of use by separating the various complaint subject 
areas into separate subparts tailored to each subject. The Internet-
based version of FCC Form 2000 first asks for the complainant's contact 
information, including name, address, telephone number, and e-mail 
address; then presents a ``gateway'' question to determine the general 
topic of the complaint: (1) Deceptive or unlawful advertising or 
marketing; (2) billing, privacy, or service quality; (3) disability 
access; (4) emergency or public safety; (5) general media issues; or 
(6) other complaints. As described below, the form provides examples of 
the types of issues covered by each topic. After the complainant 
answers this question, the form asks additional questions geared to the 
specific type of violation reported. The form poses certain mandatory 
threshold questions that must be answered for the Commission to 
determine whether a violation has occurred. It also provides space for 
complainants to provide additional information and details that may be 
necessary or helpful to the Commission in investigating the complaint.
    In printed format, FCC Form 2000 has six subparts, one for each 
area described above. Each subpart of the printable version of FCC Form 
2000 consolidates the complainant's personal information with detailed 
questions about the specific violations alleged by the complainant. The 
information collected by FCC Form 2000 may ultimately become the 
foundation for enforcement actions and/or rulemaking proceedings, as 
appropriate. FCC Form 475-B, Obscene, Profane, and Indecent Complaint 
Form is used by consumers to lay out precisely their complaint(s) and 
issue(s) concerning the practices of the communications entities, which

[[Page 55771]]

consumers believe may have aired obscene, profane, and/or indecent 
programming. FCC Form 475-B remains unchanged.
    OMB Control No.: 3060-0967.
    OMB Approval Date: 09/05/2007.
    Expiration Date: 09/30/2010.
    Title: Section 79.2, Accessibility of Programming Providing 
Emergency Information.
    Form No.: N/A.
    Estimated Annual Burden: 100 responses; 1 to 2 hours per response; 
210 total annual hourly burden.
    Needs and Uses: 47 CFR 79.2 is designed to ensure that persons with 
hearing and visual disabilities have access to the critical details of 
emergency information. The Commission adopted the rules to assist 
persons with hearing disabilities on April 14, 2000, in the Second 
Report and Order in MM Docket No. 95-176. The Commission modified the 
rules to assist persons with visual disabilities on July 21, 2000, in 
the Report and Order in MM Docket No. 99-339. As the Commission noted 
in the previous PRA submission, the Commission adopted its rules for 
persons with different disabilities at different times.
    47 CFR 79.2(c) requires that each complaint transmitted to the 
Commission include the following: the name of the video programming 
distributor at issue; the date and time of the omission of the 
emergency information; and the type of emergency. The Commission then 
notifies the video programming distributor, which must reply within 30 
days.
    OMB Control No.: 3060-0968
    OMB Approval Date: 09/13/2007.
    Expiration Date: 09/30/2010.
    Title: Slamming Complaint Form.
    Form No.: FCC Form 501.
    Estimated Annual Burden: 3,600 responses; 15 minutes per response; 
900 total annual hourly burden.
    Needs and Uses: On December 17, 1998, the Commission announced to 
the public via news release its plan to provide consumers with tools to 
better protect themselves from telephone related fraud, as well as 
offer consumers an easy means to file complaints. On December 23, 1998, 
the Commission released a Second Report and Order and Further Notice of 
Proposed Rulemaking (FCC 98-334) adopting new rules to prevent the 
unauthorized change by telecommunications carriers of consumers' 
selections of telecommunications service providers (slamming), and 
revealing future initiatives to protect consumers from telephone 
related fraud. One of those initiatives was the development of the 
electronic slamming complaint form: FCC Form 501. FCC Form 501, 
Slamming Complaint Form, is devised to ensure complete and efficient 
submission of necessary information to process slamming complaints. FCC 
Form 501 remains available to consumers electronically and in hard 
copy. The Commission will use this information to provide redress to 
consumers and to act against companies engaged in this illegal 
practice.
    OMB Control No.: 3060-1084.
    OMB Approval Date: 06/25/2007.
    Expiration Date: 06/30/2010.
    Title: Rules and Regulations Implementing Minimum Customer Account 
Record Exchange Obligations on All Local and Interexchange Carriers 
(CARE).
    Form No.: N/A.
    Estimated Annual Burden: 433,040 responses; 0.27 to 6.7 hours per 
response; 39,840 total annual hourly burden.
    Needs and Uses: In addition to the existing information collection 
requirements that we previously approved by OMB, in the Order on 
Reconsideration, In the Matter of Rules and Regulations Implementing 
Minimum Customer Account Record Exchange Obligations on All Local 
Exchange Carriers (LECs) and Interexchange Carriers (IXCs)(2005 Report 
and Order), CG Docket No. 02-386, FCC 06-134, which was released on 
September 13, 2006, the Commission concluded that minor modifications 
to 47 CFR 64.4002 are needed to clarity carriers' respective 
obligations under that rule section.
    Paragraph 64.4002(d) is modified to require that LEC notify an IXC 
when the LEC has removed at its local switch a presubscribed customer 
of the IXC in connection with the customer's selection of ``no-PIC'' 
(preferred interexchange carrier) status. In this context, the 
selection of ``no-PIC'' status by the customer refers to the selection 
of no carriers for interLATA (Local Access Transport and Area) service 
or no carrier for interLATA service. The Commission concludes that this 
modification is needed to ensure that an IXC does not continue billing 
a customer for non-usage-related monthly charges where that customer 
has contacted his current LEC or his current IXC to select ``no-PIC'' 
status.
    Paragraph 64.4002(e) of the Commission's rules is modified to 
include the effective date of any changes to a customer's local service 
account and the carrier identifications code of the customer's IXC 
among the categories of information that must be provided to the IXC by 
the LEC. The Commission concludes that knowing the effective date of 
account changes will help IXCs to maintain accurate customer account 
information and that including the carrier identification code of the 
customer's IXC will enable an IXC to verify that it is the proper 
recipient of the transmitted information.
    Paragraph 64.402(g) of the Commission's rules is modified to make 
the information categories included in paragraph 64.402(g) consistent 
with those included in other LEC notifications requirements. Paragraph 
64.4002(g) also is modified to require that when a customer changes 
LECs, but wishes to retain his current PIC, the new LEC must so notify 
the current PIC so that the current PIC does not erroneously assume, 
absent additional notification from the new LEC, that the customer also 
wishes to cancel his current PIC.

    Federal Communications Commission.
Marlene H. Dortch,
Secretary.
[FR Doc. E7-19250 Filed 9-28-07; 8:45 am]
BILLING CODE 6712-01-P