[Federal Register Volume 72, Number 188 (Friday, September 28, 2007)]
[Rules and Regulations]
[Pages 55020-55021]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-19137]


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FEDERAL RESERVE SYSTEM

12 CFR Part 227

[Regulation AA; Docket No. R-1296]


Unfair or Deceptive Acts or Practices

AGENCY: Board of Governors of the Federal Reserve System.

ACTION: Final rule; conforming references.

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SUMMARY: The Board is publishing amendments to Regulation AA (Unfair or 
Deceptive Acts or Practices) to update the address where consumer 
complaints regarding a state member bank may be sent.

EFFECTIVE DATE: October 29, 2007.

FOR FURTHER INFORMATION CONTACT: Yvonne Cooper, Manager, Consumer 
Complaints, Division of Consumer and Community Affairs, Board of 
Governors of the Federal Reserve System, at (202) 452-3946. For the 
users of Telecommunications Device for the Deaf (``TDD'') only, contact 
(202) 263-4869.

SUPPLEMENTARY INFORMATION: The Federal Trade Commission Act requires 
the Board to establish a separate division of consumer affairs to 
receive and take appropriate action upon complaints about unfair or 
deceptive acts or practices for banks under its jurisdiction. See 15 
U.S.C. 57a(f). The procedures for submitting consumer complaints are 
contained in the Board's Regulation AA (12 CFR part 227). The 
regulation currently directs consumers

[[Page 55021]]

having complaints regarding a state member bank to submit the complaint 
to the Board or the Federal Reserve Bank of the district in which the 
bank is located. 12 CFR 227.2(a). The Board is establishing a 
centralized location for the administrative processing of consumer 
complaints. Accordingly, the Board is amending Regulation AA to reflect 
the new address where such complaints should be sent and to provide a 
telephone number consumers can use to submit complaints.

List of Subjects in 12 CFR Part 227

    Banks, banking, Consumer protection, Credit, Federal Reserve 
System, Finance.

Authority and Issuance

0
For the reasons set forth in the preamble, the Board amends 12 CFR part 
227 to read as follows:

PART 227--UNFAIR OR DECEPTIVE ACTS OR PRACTICES (REGULATION AA)

0
1. The authority citation for part 227 continues to read as follows:

    Authority: Section 18(f) of the Federal Trade Commission Act (15 
U.S.C. 57a).

Subpart A--Consumer Complaints

0
2. Section 227.2--Consumer-Complaint Procedure, paragraph (a)(2) is 
revised to read as follows:


Sec.  227.2  Consumer complaint procedure.

    (a) * * *
    (2) Consumer complaints should be made to--Federal Reserve Consumer 
Help Center, P.O. Box 1200, Minneapolis, MN 55480, Toll-free number: 
(888) 851-1920, Fax number: (877) 888-2520, TDD number: (877) 766-8533.
* * * * *

    By order of the Board of Governors of the Federal Reserve 
System, acting through the Secretary of the Board under delegated 
authority, September 24, 2007.
Jennifer J. Johnson,
Secretary of the Board.
 [FR Doc. E7-19137 Filed 9-27-07; 8:45 am]
BILLING CODE 6210-01-P