[Federal Register Volume 72, Number 166 (Tuesday, August 28, 2007)]
[Notices]
[Pages 49251-49252]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-16966]


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DEPARTMENT OF COMMERCE


Submission for OMB Review: Comment Request

    The Department of Commerce will submit to the Office of Management 
and Budget (OMB) for clearance the following proposal for collection of 
information under the provisions of the Paperwork Reduction Act of 
1995, Public Law 104-13.
    Bureau: International Trade Administration (ITA).
    Title: Commercial Service--Strategic User Satisfaction Survey.
    Agency Form Number: None.
    OMB Approval Number: None.
    Type of Request: Regular submission.
    Burden Hours: 750.
    Number of Respondents: 1,500.
    Average Time per Response: 30 minutes.
    Needs and Uses: The International Trade Administration's U.S. 
Commercial Service (CS) is mandated

[[Page 49252]]

by Congress to help U.S. businesses, particularly small and medium-
sized companies, export their products and services to global markets. 
As part of its mission, CS currently uses transactional user 
satisfaction surveys to collect feedback from U.S. business clients 
that use CS pay-for-use products/events provided by the organization's 
domestic and international offices. These surveys request the client to 
evaluate CS on its customer service delivery for a specific 
transaction. The results from the surveys are used to ensure that 
clients' needs and expectations are met and service delivery is 
consistent across the organization.
    In addition to conducting user satisfaction surveys, CS would like 
to conduct a strategic user satisfaction survey on an annual basis to 
collect more in-depth user satisfaction feedback from CS clients in 
order to assess the importance or relative impact of specific service 
delivery processes and attributes on overall customer satisfaction. 
Survey responses would enable the CS to prioritize the allocation of 
time, budget and resources using performance-importance diagrams. 
Without this information, USFCS is unable to systematically determine 
the actual and relative levels of performance for attributes, processes 
and subprocesses, identify the drivers or determinants of overall 
satisfaction, and provide clear, actionable insights for managerial 
intervention. This information will be used for program improvement, 
strategic planning, and allocation of resources.
    Affected Public: Business or other for profit organizations; not-
for-profit institutions.
    Frequency: Annually.
    Respondent's Obligation: Voluntary.
    OMB Desk Officer: David Rostker, (202) 395-3897.
    Copies of the above information collection can be obtained by 
writing Diana Hynek, Department Paperwork Clearance Officer, Department 
of Commerce, Room 6625, 14th and Constitution Avenue, NW., Washington, 
DC 20230 or via e-mail [email protected].
    Written comments and recommendations for the proposed information 
collection should be sent within 30 days of the publication of this 
notice in the Federal Register to David Rostker, OMB Desk Officer, at 
[email protected] or fax (202) 395-7285.

    Dated: August 22, 2007.
Gwellnar Banks,
Management Analyst, Office of the Chief Information Officer.
 [FR Doc. E7-16966 Filed 8-27-07; 8:45 am]
BILLING CODE 3510-FP-P