[Federal Register Volume 72, Number 139 (Friday, July 20, 2007)]
[Notices]
[Pages 39799-39800]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 07-3532]


=======================================================================
-----------------------------------------------------------------------

DEPARTMENT OF DEFENSE

Office of the Secretary

[No. DoD-2007-OS-0074]


Proposed Collection; Comment Request

AGENCY: Defense Finance and Accounting Service, DoD.

ACTION: Notice.

-----------------------------------------------------------------------

SUMMARY: In compliance with Section 3506(c)(2)(A) of the Paperwork 
Reduction Act of 1995, the Defense Finance and Accounting Service 
announces the proposed extension of a public information collection and 
seeks public comment on the provisions thereof. Comments are invited 
on: (a) Whether the proposed collection of information is necessary for 
the proper performance of the functions of the agency, including 
whether the information shall have practical utility; (b) the accuracy 
of the agency's estimate of the burden of the proposed information 
collection; (c) ways to enhance the quality, utility and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by 
September 18, 2007.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
     Instructions: All submissions received must include the 
agency name, docket number and title for this Federal Register 
document. The general policy for comments and other submissions from 
members of the public is to make these submissions available for public 
viewing on the Internet at http://www.regulations.gov as they are 
received without change, including any personal identifiers or contact 
information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense Finance 
and Accounting Service, ATTN: Vicki Clay, 8899 E. 56th Street, 
Indianapolis, IN 46249, or call Vicki Clay at 317-510-3802.
    Title and OMB number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Number 0730-0003.
    Needs and uses: The information collection requirement is necessary 
to determine the kind and quality of services DFAS customers want and 
expect, as well as their satisfaction with DFAS' existing services.
    Affected public: Individuals or households, businesses or other 
for-profit, not-for-profit institutions, Federal Government, and state, 
local or tribal governments.
    Annual burden hours: Estimated 6,000.
    Number of respondents: Estimated 166,000.
    Responses per respondent: 1.
    Average burden per response: 2 minutes.
    Frequency: Annually.

SUPPLEMENTARY INFORMATION: 

Summary of Information Collection

    DFAS will conduct a variety of activities, including but not 
necessarily limited to customer, satisfaction surveys and transaction-
based telephone interviews. If the customer feedback activities were 
not conducted, DFAS would not only be in violation of E.O. 12862, but 
would also not have the knowledge necessary to provide the best service 
possible and provide unfiltered feedback from the customer for process 
improvement activities. The information collected provides information 
about customer perceptions and can help identify agency operations that 
need quality improvement, provide early detection of process or systems 
problems, and focus attention on areas

[[Page 39800]]

where customer service and functional training or changes in existing 
operations will improve service delivery.

    Dated: July 12, 2007.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 07-3532 Filed 7-19-07; 8:45 am]
BILLING CODE 5001-06-M