[Federal Register Volume 72, Number 130 (Monday, July 9, 2007)]
[Notices]
[Page 37257]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-13184]


-----------------------------------------------------------------------

DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Submission for OMB 
Review; Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

-----------------------------------------------------------------------

SUMMARY: The Federal Emergency Management Agency (FEMA) has submitted 
the following information collection to the Office of Management and 
Budget (OMB) for review and clearance in accordance with the 
requirements of the Paperwork Reduction Act of 1995. The submission 
describes the nature of the information collection, the categories of 
respondents, the estimated burden (ie., the time, effort and resources 
used by respondents to respond) and cost, and includes the actual data 
collection instruments FEMA will use.
    Title: Federal Emergency Management Agency (FEMA) Individual 
Assistance Customer Satisfaction Surveys.
    OMB Number: 1660-0036.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with existing services. FEMA Managers use the 
survey results to measure program performance against standards for 
performance and customer service; measure achievement of Government 
Performance and Results Act of 1993 (GPRA) and strategic planning 
objectives; and generally gauge and make improvements to disaster 
services that increase customer satisfaction and program effectiveness.
    Affected Public: Individuals and households, businesses or other 
for-profit, not-for-profit institutions.
    Number of Respondents: 32,407 for surveys and 1,368 for focus 
groups.
    Estimated Time Per Respondent: 0.25 hours for each survey and 
average of 1.63 hours for a focus group.
    Estimated Total Annual Time Burden: 8,791.75 hours.
    Annual Frequency of Response: 1.
    Comments: Interested persons are invited to submit written comments 
on the proposed information collection to the Office of Information and 
Regulatory Affairs, Office of Management and Budget, Attention: Nathan 
Lesser, Desk Officer, Department of Homeland Security/FEMA, and sent 
via electronic mail to [email protected] or faxed to (202) 
395-6974. Comments must be submitted on or before August 9, 2007.

FOR FURTHER INFORMATION CONTACT: Requests for additional information or 
copies of the information collection should be made to Chief, Records 
Management, FEMA, 500 C Street, SW., Room 609, Washington, DC 20472, 
facsimile number (202) 646-3347, or e-mail address [email protected].

    Dated: June 19, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy Information Resources Management 
Branch, Information Technology Services Division, Office of Management 
Directorate, Federal Emergency Management Agency, Department of 
Homeland Security.
 [FR Doc. E7-13184 Filed 7-6-07; 8:45 am]
BILLING CODE 9111-23-P