[Federal Register Volume 72, Number 123 (Wednesday, June 27, 2007)]
[Notices]
[Pages 35246-35247]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-12359]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Medicare & Medicaid Services


Statement of Organization, Functions, and Delegations of 
Authority

    Part F of the Statement of Organization, Functions, and Delegations 
of Authority for the Department of Health and Human Services, Centers 
for Medicare & Medicaid Services (CMS), (Federal Register, Vol. 70, No. 
249, pp. 77159-77168, dated Thursday, December 29, 2005) is amended to 
reflect the establishment of the Office of Beneficiary Information 
Services.
    Part F. is described below:
     Section F.10. (Organization) reads as follows:

[[Page 35247]]

    1. Office of External Affairs (FAC).
    2. Center for Beneficiary Choices (FAE).
    3. Office of Legislation (FAF).
    4. Center for Medicare Management (FAH).
    5. Office of Equal Opportunity and Civil Rights (FAJ).
    6. Office of Research, Development, and Information (FAK).
    7. Office of Clinical Standards and Quality (FAM).
    8. Office of the Actuary (FAN).
    9. Center for Medicaid and State Operations (FAS).
    10. Office of the Boston Regional Administrator (FAU1).
    11. Office of the New York Regional Administrator (FAU2).
    12. Office of the Philadelphia Regional Administrator (FAU3).
    13. Office of the Atlanta Regional Administrator (FAV4).
    14. Office of the Chicago Regional Administrator (FAW5).
    15. Office of the Dallas Regional Administrator (FAV6).
    16. Office of the Kansas City Regional Administrator (FAW7).
    17. Office of the Denver Regional Administrator (FAX8).
    18. Office of the San Francisco Regional Administrator (FAX9).
    19. Office of the Seattle Regional Administrator (FAXX).
    20. Office of Operations Management (FAY).
    21. Office of Information Services (FBB).
    22. Office of Financial Management (FBC).
    23. Office of Strategic Operations and Regulatory Affairs (FGA).
    24. Office of E-Health Standards and Services (FHA).
    25. Office of Acquisition and Grants Management (FKA).
    26. Office of Policy (FLA).
    27. Office of Beneficiary Information Services (FMA).
     Section F.20. (Functions) reads as follows:
    27. Office of Beneficiary Information Services (FMA).
     Develops, implements, and manages the national Medicare 
toll-free telephone service contractors, including Medicare 
intermediary and carrier call center operations.
     Develops integrated national strategies, tools, and 
techniques for improving telephone and Medicare beneficiary customer 
services.
     Designs and develops national oversight standards for call 
center and Medicare beneficiary customer service contractors. 
Evaluates, assesses, and monitors performance of contractors in order 
to ensure compliance with contract requirements and the Federal 
Managers' Financial Integrity Act.
     Analyzes call center and Medicare beneficiary customer 
service operational data so as to establish trends and best practices 
for use in the development of national polices, legislation, national 
reports, presentations, and briefings for all levels of management in 
CMS for internal and external use.
     Develops, implements, and oversees the national 
implementation of Medicare contractor generated beneficiary 
communications and related services; e.g., the Medicare Summary Notice.
     Develops policy, regulations, and legislative directives 
affecting Medicare contractor beneficiary customer services and 
develops program instructions to put legislative directives into 
operation.
     Works with the industry to keep apprised of state-of-the-
art customer service strategies and technological advances in call 
center/network infrastructures in order to ensure continuous 
improvements in communications and processes.
     Serves as the national spokesperson on call center 
operations and ensures translation and understandable presentation of 
technical materials.
     Manages and maintains the Agency's public Web sites to 
ensure the presentation of accurate, timely, relevant, understandable, 
and easily accessible information.
     Coordinates the formulation of Web site policies, 
strategies, goals, and standards for http://www.medicare.gov and http://www.cms.hhs.gov.
     Publishes instructional information for Agency's public 
Web site developers including functional specifications to facilitate 
program design, implementation, evaluation, revision, and/or update.
     Manages Web site information display and dissemination 
strategies.

    Dated: June 18, 2007.
Karen Pelham O'Steen,
Director, Office of Operations Management, Centers for Medicare & 
Medicaid Services.
 [FR Doc. E7-12359 Filed 6-26-07; 8:45 am]
BILLING CODE 4120-01-P