[Federal Register Volume 72, Number 93 (Tuesday, May 15, 2007)]
[Notices]
[Page 27321]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-9265]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a proposed new information collection. In accordance with 
the Paperwork Reduction Act of 1995, this notice seeks comments 
concerning the FEMA Public Assistance (PA) Program Evaluation and 
Customer Satisfaction Survey results to measure program performance.

SUPPLEMENTARY INFORMATION: Executive Order 12862 requires that all 
Federal agencies survey their customers to determine the kind and 
quality of services they want and their level of satisfaction with 
existing services. The Government Performance and Results Act (GPRA) 
requires agencies to set missions and goals, and measure performance 
against them. FEMA will fulfill these requirements by collecting 
customer satisfaction with service and program evaluation information 
through administration of surveys of the Disaster Assistance 
Directorate (DAD) external customers.

Collection of Information

    Title: FEMA PA Program Evaluation and Customer Satisfaction Survey.
    Type of Information Collection: New.
    OMB Number: 1660-NW32.
    Form Number: FF 90-152.
    Abstract: The purpose of the FEMA PA Program Evaluation and 
Customer Satisfaction Survey is to measure program performance against 
standards for performance and customer service, measure achievement of 
GPRA objectivities and generally gauge and make improvements to 
disaster services that increase customer satisfaction and program 
effectiveness.
    Affected Public: Business or other for-profit; Not-for-profit 
institutions; Farms; Federal Government; and State, local or tribal 
governments.
    Estimated Total Annual Time Burden: 1,920 hours.

                                               Annual Time Burden
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    Project/activity (survey,                                       Hour burden                    Total annual
      form(s), focus group,         Number  of     Frequency of    per response       Annual        hour burden
        worksheet, etc.)            respondents      responses        (hours)        responses        (hours)
                                             (A)             (B)             (C)     (D) = (AxB)     (E) = (CxD)
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PA Survey.......................           3,200               1             0.3           3,200             960
PA Focus Groups.................              80               1            12.0              80             960
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    Total.......................           3,280  ..............  ..............           3,280           1,920
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    Estimated Cost: There is no expected cost to the respondents.
    Comments: Written comments are solicited to (a) Evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. Comments must be submitted on or before July 
16, 2007.

ADDRESSES: Interested persons should submit written comments to Chief, 
Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Contact Marie O. Randle, Emergency 
Management Specialist, DAD-PCP, 202-646-3649 for additional 
information. You may contact the Records Management Branch for copies 
of the proposed collection of information at facsimile number (202) 
646-3347 or email address: [email protected].

    Dated: May 3, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. E7-9265 Filed 5-14-07; 8:45 am]
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