[Federal Register Volume 72, Number 92 (Monday, May 14, 2007)]
[Notices]
[Pages 27143-27144]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-9173]



[[Page 27143]]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health


Submission for OMB Review; Comment Request; Evaluation of User 
Satisfaction With NIH Internet Sites

SUMMARY: Under the provisions of Section 3507(a)(1)(D) of the Paperwork 
Reduction Act of 1995, the National Institutes of Health (NIH) has 
submitted to the Office of Management and Budget (OMB) a request to 
review and approve the information collection listed below. The 
proposed information collection was previously published in the Federal 
Register on January 22, 2007, in Volume 72, No. 13, pg. 2700, and 
allowed 60 days for public comment. No public comments were received. 
The purpose of this notice is to allow an additional 30 days for public 
comment. The NIH may not conduct or sponsor, and the respondent is not 
required to respond to, an information collection that has been 
extended, revised, or implemented after October 1, 1995, unless it 
displays a currently valid OMB control number.
    Proposed Collection: Title: Evaluation of User Satisfaction with 
NIH Internet Sites. Type of Information Collection Request: New. Need 
and Use of Information Collection: Executive Order 12862 directs 
agencies that provide significant services directly to the public to 
survey customers to determine the kind and quality of services they 
want and their level of satisfaction with existing services. With this 
submission, the NIH, Office of Communications and Public Liaison, seeks 
to obtain OMB's generic approval to conduct customer satisfaction 
surveys. Since the late 1980's, the NIH has seized the opportunity to 
disseminate information and materials via the Internet. Today, rapid 
technological changes of the WWW warrant on-going constituent and 
resource analysis. With survey information, the NIH is enabled to 
serve, and respond to, the ever-changing demand by the public. The 
`public' includes individuals (such as patients, educators, students, 
etc.) and interested communities (such as national or local 
organizations/institutions) and business. Survey information will 
augment current Web content, delivery, and design research that is used 
to understand the Web user, and more specifically, the NIH user 
community. Primary objectives are to (1) classify NIH Internet users; 
(2) summarize and better understand customer needs; and (3) quantify 
the effectiveness/efficiency of current tools and delivery. Overall, 
the Institutes, Centers, and Offices of the NIH will use the survey 
results to identify strengths and weaknesses in current Internet 
strategies. Findings will help to (1) understand user community and how 
to better serve Internet users; (2) discover areas requiring 
improvement in either content or delivery; (3) realize how to align Web 
offerings with identified user need(s); and (4) explore methods to 
offer and deliver information with efficacy and equity. Frequency of 
Response: On occasion [As needed on an on-going and potentially 
concurrent basis (by Institute, Center, or Office)]. Affected Public: 
Users of the Internet. Primarily, this is an individual at their 
place(s) of access including, but not limited to, home or/and work 
environments. Type of Respondents: Public users of the NIH Internet 
site, http://www.nih.gov, which may include organizations, medical 
researchers, physicians and other health care providers, librarians, 
students, as well as individuals of the general public. Estimated 
Number of Respondents: 104,000. Number of Respondents Per Respondent: 
1. Average Burden Hours Per Response: 0.084. Burden Hours Requested: 
8684. Total annualized cost to respondents is estimated at $130,260. 
There are also no capital costs, operating costs and/or maintenance 
costs to report.

                    Survey Title: Web Customer Satisfaction Survey--Annual Reporting Burden*
             [Web-based; Required for Federal Register requests under PRA, Paperwork Reduction Act.]
----------------------------------------------------------------------------------------------------------------
                                                                                      Average
                                                     Number of     Frequency  of    burden per
                   Survey Area                      respondents      response        response      Burden hours
                                                                                      (hours)
----------------------------------------------------------------------------------------------------------------
NIH Organization-wide (1 entity)................            4000  ..............  ..............             334
Overall customer satisfaction...................            2000               1          0.1002             200
Specific indicator: Top-level/Entry pages.......            1000               1          0.0668              67
Specific indicator: Tools and initiatives.......            1000               1          0.0668              67
Individual Institute/Office.....................          100000  ..............  ..............            8350
Overall customer satisfaction...................           50000               1          0.1002            5010
Specific indicator: Top-level/Entry pages.......           25000               1          0.0668            1670
Specific indicator: Tools and initiatives.......           25000               1          0.0668            1670
                                                 ---------------------------------------------------------------
    Total.......................................          104000  ..............          0.084             8684
----------------------------------------------------------------------------------------------------------------

    Request for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the function of the agency, 
including whether the information will have practical utility; (2) The 
accuracy of the agency's estimate of the burden of the proposed 
collection of information, including the validity of the methodology 
and assumptions used; (3) Ways to enhance the quality, utility, and 
clarity of the information to be collected; and (4) Ways to minimize 
the burden of the collection of information on those who are to 
respond, including the use of appropriate automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology.
    Direct Comments to OMB: Written comments and/or suggestions 
regarding the item(s) contained in this notice, especially regarding 
the estimated public burden and associated response time, should be 
directed to the: Office of Management and Budget, Office of Regulatory 
Affairs, New Executive Office Building, Room 10235, Washington, DC 
20503, Attention: Desk Officer for NIH. To request more information on 
the proposed project or to obtain a copy of the data collection plans 
and instruments, contact: Dennis Rodrigues, NIH Office of 
Communications and Public Liaison, 9000 Rockville Pike, Bldg. 31, Rm. 
5B58, Bethesda, Maryland 20892-2094, or call non toll-free at (301) 
435-2932.

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You may also e-mail your request to [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 30 days 
of the date of this publication.

    Dated: May 8, 2007.
John Burklow,
Associate Director for Communications and Public Liaison, Office of the 
Director, National Institutes of Health.
[FR Doc. E7-9173 Filed 5-11-07; 8:45 am]
BILLING CODE 4140-01-P