[Federal Register Volume 72, Number 89 (Wednesday, May 9, 2007)]
[Notices]
[Pages 26400-26401]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-8885]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

National Institutes of Health, Clinical Center


Proposed Collection; Comment Request; Customer and Other Partners 
Satisfaction Surveys

    Summary: In compliance with the requirement of Section 
3506(c)(2)(A) of the Paperwork Reduction Act of 1995 for the 
opportunity for pubic comment on the proposed data collection projects, 
the Warren Grant Magnuson Clinical Center (CC), the National Institutes 
of Health, (NIH) will publish periodic summaries of proposed projects 
to be submitted to the Office of Management and Budget (OMB) for review 
and approval.
    Proposed Collection: Title: Customer and Other Partners 
Satisfaction Surveys. Type of Information Collection Request: New 
request/waiver. Need and Use of Information Collection: The information 
collected in these surveys will be used by Clinical Center personnel: 
(1) To evaluate the satisfaction of various Clinical Center customers 
and other partners with Clinical Center services; (2) to assist with 
the design of modifications of these services, based on customer input; 
(3) to develop new services, based on customer need; and (4) to 
evaluate the satisfaction of various Clinical Center customers and 
other partners with implemented service modifications. These surveys 
will almost certainly lead to quality improvement activities that will 
enhance and/or streamline the Clinical Center's operations. The major 
mechanisms by which the Clinical Center will request customer input is 
through surveys and focus groups. The surveys will be tailored 
specifically to each class of customer and to that class of customer's 
needs. Surveys will either be collected as written documents, as faxed 
documents, mailed electronically or collected by telephone from 
customers. Information gathered from these surveys of Clinical Center 
customers and other partners will be presented to, and used directly 
by, Clinical Center management to enhance the services and operations 
of our organization. Frequency of Response: The participants will 
respond yearly. Affected public: Individuals and households; businesses 
and other for profit, small businesses and organizations. Types of 
respondents: These surveys are designed to assess the satisfaction of 
the Clinical Center's major internal and external customers with the 
services provided. These customers include, but are not limited to, the 
following groups of individuals: Clinical Center patients, family 
members of Clinical Center patients, visitors to the Clinical Center, 
National

[[Page 26401]]

Institutes of Health investigators, NIH intramural collaborators, 
private physicians or organizations who refer patients to the Clinical 
Center, volunteers, vendors and collaborating commercial enterprises, 
small businesses, regulators, and other organizations. The annual 
reporting burden is as follows:

----------------------------------------------------------------------------------------------------------------
                                                     Number of     Frequency of    Average time     Annual hour
                    Customer                        respondents      response      per response       burden
----------------------------------------------------------------------------------------------------------------
FY 2007:
    Clinical Center Patients....................            5000               1             .5             2500
    Family Members of Patients..................            2000               1             .5             1000
    Visitors to the Clinical Center.............            1000               1             .17             170
    Clinical Center Employees...................            2500               1             .25             625
    NIH Investigators...........................            2000               1             .25             625
    NIH Intramural Collaborators................            2000               1             .17             340
    Vendors and Collaborating Commercial                    2500               1             .33             833
     Enterprises................................
    Professionals and Organizations Referring               2000               1             .33             833
     Patients...................................
    Regulators..................................              30               1             .33              10
    Volunteers..................................             275               1             .5              138
                                                 ---------------------------------------------------------------
        Total...................................          19,305  ..............  ..............            7074
----------------------------------------------------------------------------------------------------------------
FY 2008:
    Clinical Center Patients....................            5000               1             .5             2500
    Family Members of Patients..................            3000               1             .5             1500
    Visitors to the Clinical Center.............            1500               1             .17             255
    Clinical Center Employees...................            2500               1             .33             833
    NIH Investigators...........................            2400               1             .5             1200
    NIH Intramural Collaborators................            1500               1             .25             375
    Vendors and Collaborating Commercial                    2000               1             .25             500
     Enterprises................................
    Professionals and Organizations Referring               1000               1             .33             333
     Patients...................................
    Regulators..................................              30               1             .33              10
    Volunteers..................................             275               1             .33              92
                                                 ---------------------------------------------------------------
        Total...................................          19,205  ..............  ..............            7598
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FY 2009:
    Clinical Center Patients....................            5000               1             .5             2500
    Family Members of Patients..................            2000               1             .5             1000
    Visitors to the Clinical Center.............            1000               1             .17             170
    Clinical Center Employees...................            2500               1             .33             833
    NIH Investigators...........................            2500               1             .33             833
    NIH Intramural Collaborators................            1000               1             .17             170
    Vendors and Collaborating Commercial                    2500               1             .25             625
     Enterprises................................
    Professionals and Organizations Referring               3000               1             .33            1000
     Patients...................................
    Regulators..................................              25               1             .25               6
    Volunteers..................................             300               1             .25              75
                                                 ---------------------------------------------------------------
        Total...................................          19,825  ..............  ..............            7212
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    Estimated costs to the respondents consists of their time; time is 
estimated using a rate of $10.00 per hour for patients and the public; 
$30.00 for vendors, regulators, organizations and $55.00 for health 
care professionals. The estimated annual costs to respondents for each 
year for which the generic clearance is requested is $159,250 for 2007, 
$194,540 for 2008, and $194,540 for 2009. Estimated Capital Costs are 
$7,000. Estimated Operating and Maintenance costs are $73,000.
    Requests for Comments: Written comments and/or suggestions from the 
public and affected agencies are invited on one or more of the 
following points: (1) Whether the proposed collection of information is 
necessary for the proper performance of the functions of the Clinical 
Center and the agency, including whether the information shall have 
practical utility; (2) The accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (3) Ways to enhance 
the quality, utility, and clarity of the information to be collected; 
and (4) Ways to minimize the burden of the collection of information on 
those who are to respond, including the use of automated, electronic, 
mechanical, or other technological collection techniques or other forms 
of information technology
    For Further Information: To request more information on the 
proposed project, or to obtain a copy of the data collection plans and 
instruments, contact: Dr. David K. Henderson, Deputy Director for 
Clinical Care, National Institutes of Health Clinical Center, Building 
10, Room 6-1480, 10 Center Drive, Bethesda, Maryland 20892, or call 
non-toll free: 301-496-3515, or e-mail your request or comments, 
including your address to: [email protected].
    Comments Due Date: Comments regarding this information collection 
are best assured of having their full effect if received within 60 days 
of the date of this publication.

    Dated: May 2, 2007.
David K. Henderson,
Deputy Director for Clinical Care, CC, National Institutes of Health.
[FR Doc. E7-8885 Filed 5-8-07; 8:45 am]
BILLING CODE 4140-01-P