[Federal Register Volume 72, Number 77 (Monday, April 23, 2007)]
[Notices]
[Pages 20130-20131]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-7651]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[30Day-07-05CO]


Agency Forms Undergoing Paperwork Reduction Act Review

    The Centers for Disease Control and Prevention (CDC) publishes a 
list of information collection requests under review by the Office of 
Management and Budget (OMB) in compliance with the Paperwork Reduction 
Act (44 U.S.C. Chapter 35). To request a copy of these requests, call 
the CDC Reports Clearance Officer at (404) 639-5960 or send an e-mail 
to [email protected]. Send written comments to CDC Desk Officer, Office of 
Management and Budget, Washington, DC or by fax to (202) 395-6974. 
Written comments should be received within 30 days of this notice.

Proposed Project

    Evaluation of the Centers for Disease Control and Prevention's 
Consumer Response Services Center (CDC-INFO) Evaluation-New-National 
Center for Health Marketing (NCHM), Centers for Disease Control and 
Prevention (CDC).

Background and Brief Description

    CDC is launching an integrated ''one face to the public'' approach 
across all communication channels to handle inquiries concerning a 
broad spectrum of public health topics. The overall objective is to 
ensure consistent, timely, reliable health information for 
dissemination to a variety of consumers (public, health professionals, 
researchers, etc.) and to address variations in inquiry volumes related 
to public health emergencies, news events, and dynamic, shifting public 
health priorities. The CDC has integrated over 40 hotlines into one 
Consumer Response Services Center-CDC-INFO. CDC-INFO has an 
exceptionally wide scope because content currently divided between over 
40 hotlines handling nearly 2,000,000 telephone contacts annually will 
be consolidated under CDC-INFO. All CDC hotlines were consolidated in 
one center beginning in February 2005, with all CDC program areas 
transitioning into CDC-INFO through a phased approach during the next 
three years. CDC-INFO itself will be operational for at least the next 
seven years.
    The primary objectives of the national evaluation are to (1) 
Proactively evaluate customer interactions and service effectiveness by 
employing assessment measures and data collection mechanisms to support 
performance management, gathering insights and understandings for 
improving service levels, and implementing effective measures to meet 
customer satisfaction goals; (2) develop an ongoing understanding of 
customer requirements and satisfaction trends to achieve best of 
practice quality standards and to provide qualitative assessments, 
quantitative data, and cost factors to drive improvement and reinforce 
operational objectives; (3) measure CDC-INFO contractor service 
performance to assist in determining whether performance incentives 
have been achieved; and (4) to collect data in order to address public 
concern and response to emergencies, outbreaks, and media events.
    Sample size, respondent burden, and intrusiveness have been 
minimized to be consistent with national evaluation objectives. 
Procedures will be employed to safeguard the privacy and 
confidentiality of participants. Pilot tests assisted in controlling 
burden and ensuring the user-relevance of questions. The following 
table shows the estimated annualized burden for data collection. There 
is no cost to the respondent, other than the amount of time required to 
respond to the survey. The total estimated annualized burden hours are 
176,578.

    Note: This is a corrected 30-day FRN replacing the previous one 
published February 15, 2007.


                                       Estimate of Annualized Burden Hours
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                                                                                      Average
                                                     Number of       Number of        burden/      Total burden
           Data collection instrument               respondents     responses /    response  (in    (in hours)
                                                                    respondent         hrs)
----------------------------------------------------------------------------------------------------------------
Satisfaction survey (callers)...................          25,000               1            3/60           1,250
Satisfaction survey (e-mail inquiries)..........             330               1            3/60              17
Follow up survey................................           3,125               1            7/60             365
Key informant survey............................             100               1            7/60             140
Postcard survey for bulk mailing................             950               1            1/60              16
Postcard survey for individual publications.....           2,100               1            1/60              35
Web survey for e-mail publication orders........           1,000               1            1/60              17
Web survey for internet publications............             950               1            1/60              16
Special event/Outreach survey--General Public...          25,600               1            5/60           2,133
Special event/Outreach survey--Professionals....          10,400               1            5/60             867
Emergency response survey--Level 1 emergency--            31,151               1            5/60           2,763
 General Public.................................
Emergency response survey--Level 1 emergency--             7,459               1            5/60             622
 Professionals..................................
Emergency response survey--Level 2 emergency--            57,579               1            5/60            4798
 General Public.................................
Emergency response survey--Level 2 emergency--            51,821               1            5/60            4318
 Professionals..................................
Emergency response survey--Level 3 emergency--           351,863               1            5/60          29,322
 General Public.................................
Emergency response survey--Level 3 emergency--           316,678               1            5/60          26,390
 Professional...................................
Emergency response survey--Level 4 emergency--           645,630               1            5/60          53,803
 General Public.................................
Emergency response survey--Level 4 emergency--           596,504               1            5/60          49,709
 Professional...................................
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[[Page 20131]]

    Dated: April 17, 2007.
Joan F. Karr,
Acting Reports Clearance Officer, Centers for Disease Control and 
Prevention.
 [FR Doc. E7-7651 Filed 4-20-07; 8:45 am]
BILLING CODE 4163-18-P