[Federal Register Volume 72, Number 61 (Friday, March 30, 2007)]
[Notices]
[Page 15117]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 07-1562]


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DEPARTMENT OF DEFENSE

Office of the Secretary

[No. DoD-2007-OS-0024]


Proposed Collection; Comment Request

AGENCY: Defense Technical Information Center (DTIC), DoD.

ACTION: Notice.

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    In compliance with section 3506(c)(2)(A) of the Paperwork Reduction 
Act of 1995, the Defense Technical Information Center announces the 
proposed revision of a public information collection and seeks public 
comment on the provisions thereof. Comments are invited on: (a) Whether 
the proposed collection of information is necessary for the proper 
performance of the functions of the agency, including whether the 
information shall have practical utility; (b) the accuracy of the 
agency's estimate of the burden of the proposed information collection; 
(c) ways to enhance the quality, utility, and clarity of the 
information to be collected; and (d) ways to minimize the burden of the 
information collection on respondents, including through the use of 
automated collection techniques or other forms of information 
technology.

DATES: Consideration will be given to all comments received by May 29, 
2007.

ADDRESSES: You may submit comments, identified by docket number and 
title, by any of the following methods:
     Federal eRulemaking Portal: http://www.regulations.gov. 
Follow the instructions for submitting comments.
     Mail: Federal Docket Management System Office, 1160 
Defense Pentagon, Washington, DC 20301-1160.
    Instructions: All submissions received must include the agency 
name, docket number and title for this Federal Register document. The 
general policy for comments and other submissions from members of the 
public is to make these submissions available for public viewing on the 
Internet at http://www.regulations.gov as they are received without 
change, including any personal identifiers or contact information.

FOR FURTHER INFORMATION CONTACT: To request more information on this 
proposed information collection or to obtain a copy of the proposal and 
associated collection instruments, please write to the Defense 
Technical Information Center (DTIC), Marketing and Registration 
Division, 8725 John J. Kingman Road, Suite 0944, ATTN: Ms. Angela 
Davis, Ft. Belvoir, VA 22060-6218, or call DTIC, Marketing and 
Registration Division at (703) 767-8207.
    Title and OMB Number: Customer Satisfaction Surveys--Generic 
Clearance; OMB Control Number 0704-0403.
    Needs and Uses: The information collection requirement is necessary 
to assess the level of service the Defense Technical Information Center 
(DTIC) provides to its current customers. The surveys will provide 
information on the level of overall customer satisfaction, and on 
customer satisfaction with several attributes of service that impact 
the level of overall satisfaction. These customer satisfaction surveys 
are required to implement Executive Order 12862, ``Setting Customer 
Service Standards.'' Respondents are DTIC registered users who are 
components of the Department of Defense, military services, other 
Federal Government Agencies, U.S. Government contractors, universities 
involved in federally funded research, and participants. The 
information obtained by these surveys will be used to assist agency 
senior management in determining agency business policies and processes 
that should be selected for examination, modification, and 
reengineering from the customer's perspective. These surveys will also 
provide statistical and demographic basis for the design of follow-on 
surveys. Future surveys will be used to assist monitoring of changes in 
the level of customer satisfaction over time.
    Affected Public: Business or other for-profit; non-profit 
institutions.
    Annual Burden Hours: 965.
    Number of Respondents: 19,300.
    Responses per Respondent: 1
    Average Burden per Response: 3 minutes.
    Frequency: On occasion.

SUPPLEMENTARY INFORMATION:

Summary of Information Collection

    The purpose of these surveys is to assess the level of service the 
Defense Technical Information Center (DTIC) provides to its current 
customers. The surveys will provide information on the level of overall 
customer satisfaction and on customer satisfaction with several 
attributes of service which impact the level of overall satisfaction. 
The objectives of the survey are to help DTIC (1) gauge the level of 
satisfaction among users and (2) identify possible areas for improving 
our products and services. The surveys are designed to assist in 
evaluating the following knowledge objectives:
    To improve customer retention;
    To determine the perceived quality of products, service, and 
customer care;
    To indicate trends in products, services, and customer care;
    To benchmark our customer satisfaction results with other Federal 
government agencies.

    Dated: March 23, 2007.
Patricia L. Toppings,
Alternate OSD Federal Register Liaison Officer, Department of Defense.
[FR Doc. 07-1562 Filed 3-29-07; 8:45 am]
BILLING CODE 5001-06-M