[Federal Register Volume 72, Number 59 (Wednesday, March 28, 2007)]
[Notices]
[Pages 14605-14606]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-5619]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a proposed revised information collection. In accordance 
with the Paperwork Reduction Act of 1995, this notice seeks comments 
concerning the revised collection of information, which is necessary 
for assessment and improvement of the delivery of disaster assistance. 
The forms serve as survey tools used to evaluate customer perceptions 
of effectiveness, timeliness and satisfaction with initial, continuing 
and final delivery of disaster-related assistance.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Order 12862 requiring all Federal agencies to survey 
customers to determine the kind and quality of services they want and 
their level of satisfaction with existing services. The Government 
Performance and Results Act (GPRA) requires agencies to set missions 
and goals and measure performance against them. FEMA will fulfill these 
requirements by collecting customer service and program information 
through surveys of the Recovery Division's external customers.

Collection of Information

    Title: Federal Emergency Management Agency (FEMA) Individual 
Assistance Customer Satisfaction Surveys.
    Type of Information Collection: Revision of a currently approved 
collection.
    OMB Number: 1660-0036.
    Form Numbers: FEMA Form 90-147, Registration Intake Survey; FEMA 
Form 90-148, Helpline Survey; FEMA Form 90-149, Program Effectiveness & 
Recovery Survey; FEMA Form 90-150, Internet On-Line Registration Phone 
Survey; FEMA Form 90-151, Internet Applicant Inquiry/Update Phone 
Survey; Moderator's Guide for Focus Group.
    Abstract: Federal agencies are required to survey their customers 
to determine the kind and quality of services customers want and their 
level of satisfaction with existing services. FEMA Managers use the 
survey results to measure program performance against standards for 
performance and customer service; measure achievement of GPRA and 
strategic planning objectives; and generally gauge and make 
improvements to disaster services that increase customer satisfaction 
and program effectiveness.
    Affected Public: Individuals and households, businesses or other 
for-profit, not-for-profit institutions.
    Estimated Total Annual Hour Burden: 8,791.75 hours.

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                                                                    Hour burden                    Total annual
        Project/activity              No. of       Frequency of    per response       Annual        hour burden
                                    respondents      responses        (hours)        responses        (hours)
                                             (A)             (B)          (C)          (D)=(AxB)       (E)=(CxD)
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Registration Intake Survey (RI)--          8,855               1            0.25           8,855        2,213.75
 Phone..........................
Helpline Survey (HL)--Phone.....           8,855               1            0.25           8,855        2,213.75
Program Effectiveness & Recovery           8,832               1            0.25           8,832           2,208
 Survey (PE&R)--Phone...........
Internet--On Line Registration             2,990               1            0.25           2,990          747.50
 Survey--Phone..................
Internet--Applicant Inquiry/               2,875               1            0.25           2,875          718.75
 Update Survey--Phone...........
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    Surveys subtotal............  ..............  ..............  ..............          32,407        8,101.75
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Focus Group held in person                   120               1            2.5              120             300
 annually.......................
Focus Group One-on-One In Depth               24               1             .75              24              18
 Interviews.....................
Focus Group On-Line Time                      24               1            3                 24              72
 Extended In Depth Interviews...
Focus Group Quantitative Design            1,200               1             .25           1,200             300
 Validation.....................
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    Focus groups subtotal.......  ..............  ..............  ..............           1,368             690
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        Total...................  ..............  ..............  ..............          33,775        8,791.75
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    Estimated Cost: There is no expected cost to the respondents. The 
estimated annual cost to the Federal Government is $1,908,207.47.
    Comments: Written comments are solicited to (a) Evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used;

[[Page 14606]]

(c) enhance the quality, utility, and clarity of the information to be 
collected; and (d) minimize the burden of the collection of information 
on those who are to respond, including through the use of appropriate 
automated, electronic, mechanical, or other technological collection 
techniques or other forms of information technology, e.g., permitting 
electronic submission of responses. Comments must be submitted on or 
before May 29, 2007.
ADDRESSES:
    Interested persons should submit written comments to Chief, Records 
Management and Privacy, Information Resources Management Branch, 
Information Technology Services Division, Federal Emergency Management 
Agency, 500 C Street, SW., Room 609, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Contact Maggie Billing, Program 
Analyst, Customer Satisfaction Analysis Section, Texas National 
Processing Service Center, Recovery Division, FEMA at (940) 891-8709 or 
[email protected] for additional information. You may contact the 
Records Management Branch for copies of the proposed collection of 
information at facsimile number (202) 646-3347 or e-mail address: [email protected].

    Dated: March 15, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. E7-5619 Filed 3-27-07; 8:45 am]
BILLING CODE 9110-10-P