[Federal Register Volume 72, Number 55 (Thursday, March 22, 2007)]
[Notices]
[Pages 13495-13496]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-5218]


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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Centers for Disease Control and Prevention

[60Day-07-05CO]


Proposed Data Collections Submitted for Public Comment and 
Recommendations

    In compliance with the requirement of Section 3506(c)(2)(A) of the 
Paperwork Reduction Act of 1995 for opportunity for public comment on 
proposed data collection projects, the Centers for Disease Control and 
Prevention (CDC) will publish periodic summaries of proposed projects. 
To request more information on the proposed projects or to obtain a 
copy of the data collection plans and instruments, call 404-639-5960 
and send comments to Joan F. Karr, CDC Reports Clearance Officer, 1600 
Clifton Road, MS-D74, Atlanta, GA 30333 or send an e-mail to 
[email protected].
    Comments are invited on: (a) Whether the proposed collection of 
information is necessary for the proper performance of the functions of 
the agency, including whether the information shall have practical 
utility; (b) the accuracy of the agency's estimate of the burden of the 
proposed collection of information; (c) ways to enhance the quality, 
utility, and clarity of the information to be collected; and (d) ways 
to minimize the burden of the collection of information on respondents, 
including through the use of automated collection techniques or other 
forms of information technology. Written comments should be received 
within 60 days of this notice.

Notice of Republication of 60 day FRN

Title of Project

    Evaluation of the Centers for Disease Control and Prevention's 
Consumer Response Service Center--New--National Center for Healthcare 
Marketing (NCHM), Centers for Disease Control and Prevention (CDC).

Description of Republication

    Due to expiration of the 60Day-05-05CO on July 21, 2005 OMB Desk 
Officer (John Kraemer) has requested that the 60Day-07-05CO be 
republished using the date of 02/15/2007, which is currently the 30Day-
07-05CO publication date. Public comments will be considered until COB 
of April 15, 2007. We are working to put measures in place to ensure 
this does not happen again. The 30 day FRN will be republished at a 
later date.

Background and Brief Description

    CDC is launching an integrated ``one face to the public'' approach 
across all communication channels to handle inquiries concerning a 
broad spectrum of public health topics. The overall objective is to 
ensure consistent, timely, reliable health information for 
dissemination to a variety of consumers (public, health professionals, 
researchers, etc.) and to address variations in inquiry volumes related 
to public health emergencies, news events, and dynamic, shifting public 
health priorities. The CDC has integrated over 40 hotlines into one 
Consumer Response Services Center--CDC-INFO. CDC-INFO has an 
exceptionally wide scope because content currently divided between over 
40 hotlines handling nearly 2,000,000 telephone contacts annually will 
be consolidated under CDC-INFO. All CDC hotlines were consolidated in 
one center beginning in February 2005, with all CDC program areas 
transitioning into CDC-INFO through a phased approach during the next 
three years. CDC-INFO itself will be operational for at least the next 
seven years.
    The primary objectives of the national evaluation are to (1) 
Proactively evaluate customer interactions and service effectiveness by 
employing assessment measures and data collection mechanisms to support 
performance management, gathering insights and understandings for 
improving service levels, and implementing effective measures to meet 
customer satisfaction goals; (2) develop an ongoing understanding of 
customer requirements and satisfaction

[[Page 13496]]

trends to achieve best of practice quality standards and to provide 
qualitative assessments, quantitative data, and cost factors to drive 
improvement and reinforce operational objectives; (3) measure CDC-INFO 
contractor service performance to assist in determining whether 
performance incentives have been achieved; and (4) to collect data in 
order to address public concern and response to emergencies, outbreaks, 
and media events.
    Sample size, respondent burden, and intrusiveness have been 
minimized to be consistent with national evaluation objectives. 
Procedures will be employed to safeguard the privacy and 
confidentiality of participants. Pilot tests assisted in controlling 
burden and ensuring the user-relevance of questions. The following 
table shows the estimated annualized burden for data collection. There 
are no respondent costs other than the amount of time required to 
respond to the survey.
    Estimated Annualized Burden Hours:

----------------------------------------------------------------------------------------------------------------
                                                                                  Average burden
           Data collection instrument                Number of      Responses /    per response   Average annual
                                                    respondents     respondent       (in hrs)      burden hours
----------------------------------------------------------------------------------------------------------------
Satisfaction survey (callers)...................          25,000               1            3/60           1,250
Satisfaction survey (e-mail inquiries)..........             330               1            3/60              17
Follow up survey................................           3,125               1            7/60             365
Key informant survey............................             100               1            7/60              12
Postcard survey for bulk mailing................             950               1            1/60              16
Postcard survey for individual publications.....           2,100               1            1/60              35
Web survey for e-mail publication orders........           1,000               1            1/60              17
Web survey for internet publications............             950               1            1/60              16
Special event/Outreach survey--General Public...          25,600               1            5/60           2,133
Special event/Outreach survey--Professionals....          10,400               1            5/60             867
Emergency response survey--Level 1 emergency--            31,151               1            5/60            2596
 General Public.................................
Emergency response survey--Level 1 emergency--             7,459               1            5/60             622
 Professionals..................................
Emergency response survey--Level 2 emergency--            57,579               1            5/60            4798
 General Public.................................
Emergency response survey--Level 2 emergency--            51,821               1            5/60            4318
 Professionals..................................
Emergency response survey--Level 3 emergency--           351,863               1            5/60          29,322
 General Public.................................
Emergency response survey--Level 3 emergency--           316,678               1            5/60          26,390
 Professional...................................
Emergency response survey--Level 4 emergency--           645,630               1            5/60          53,803
 General Public.................................
Emergency response survey--Level 4 emergency--           596,504               1            5/60          49,709
 Professional...................................
                                                 ---------------------------------------------------------------
    Total Burden Hours..........................  ..............  ..............  ..............         176,286
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    Dated: March 15, 2007.
Deborah Holtzman,
Acting Reports Clearance Officer, Centers for Disease Control and 
Prevention.
[FR Doc. E7-5218 Filed 3-21-07; 8:45 am]
BILLING CODE 4163-18-P