[Federal Register Volume 72, Number 45 (Thursday, March 8, 2007)]
[Notices]
[Pages 10540-10541]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: E7-4161]


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DEPARTMENT OF HOMELAND SECURITY

Federal Emergency Management Agency


Agency Information Collection Activities: Proposed Collection; 
Comment Request

AGENCY: Federal Emergency Management Agency, DHS.

ACTION: Notice and request for comments.

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SUMMARY: The Federal Emergency Management Agency (FEMA), as part of its 
continuing effort to reduce paperwork and respondent burden, invites 
the general public and other Federal agencies to take this opportunity 
to comment on a proposed new information collection. In accordance with 
the Paperwork Reduction Act of 1995, this notice seeks comments 
concerning the collection of information, which is necessary for 
assessment and improvement of the delivery of disaster assistance. The 
form serves as a survey tool used to evaluate customer perceptions of 
effectiveness, timeliness and satisfaction with FEMA Housing Inspection 
Services.

SUPPLEMENTARY INFORMATION: This collection is in accordance with 
Executive Order 12862 (September 11, 1993), that requires all Federal 
agencies to survey customers to determine the kind and quality of 
services they want and their level of satisfaction with existing 
services. In addition, the Government Performance and Results Act 
(GPRA) requires agencies to set missions and goals and measure 
performance against them. FEMA will fulfill these requirements, in 
part, by collecting customer service information through a survey of 
the FEMA Recovery Division's external customers.

Collection of Information

    Title: Federal Emergency Management Agency Housing Inspection 
Services Customer Satisfaction Survey.
    Type of Information Collection: New.
    OMB Number: 1660-NW31.
    Form Numbers: FEMA Form 86-26 (MW), SEP 04.
    Abstract: FEMA Housing Inspection Services contracts inspectors to 
assess dwelling damage and verify personal information of applicants 
for FEMA disaster assistance in federally declared disasters areas. 
Because FEMA needs to evaluate the inspectors' performance, FEMA 
conducts surveys to measure the satisfaction level of the applicants 
with their inspection experience. FEMA Inspection Services Managers and 
Task Monitors generally use the survey results to gauge and make 
improvements to disaster services that increase customer satisfaction 
and program effectiveness. The information is shared with Regional 
staff specific to the federal declaration for which the survey is 
conducted.
    Affected Public: Individuals or Households.
    Estimated Total Annual Hour Burden:

                                                                   Annual Hour Burden
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                                                               Number of         Frequency of     Hour burden per                      Total annual hour
                     Project/activity                         respondents         responses       response (hours)   Annual responses    burden (hours)
                                                                         (A)                (B)                (C)      (D) = (A x B)      (E) = (C x D)
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Survey...................................................             10,608                  1                .25             10,608              2,652
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    Total................................................             10,608                  1                .25             10,608              2,652
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[[Page 10541]]

    Estimated Cost: There is no expected cost to the respondents. The 
estimated annual cost to the Federal Government is $193,750.
    Comments: Written comments are solicited to (a) evaluate whether 
the proposed data collection is necessary for the proper performance of 
the agency, including whether the information shall have practical 
utility; (b) evaluate the accuracy of the agency's estimate of the 
burden of the proposed collection of information, including the 
validity of the methodology and assumptions used; (c) enhance the 
quality, utility, and clarity of the information to be collected; and 
(d) minimize the burden of the collection of information on those who 
are to respond, including through the use of appropriate automated, 
electronic, mechanical, or other technological collection techniques or 
other forms of information technology, e.g., permitting electronic 
submission of responses. Comments must be submitted on or before May 7, 
2007.

ADDRESSES: Interested persons should submit written comments to Chief, 
Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, 500 C Street, SW., Room 609, Washington, DC 20472.

FOR FURTHER INFORMATION CONTACT: Contact Christopher Trice, Program 
Analyst, Federal Emergency Management Agency, at 540-678-2109 for 
additional information. You may contact the Records Management Branch 
for copies of the proposed collection of information at facsimile 
number (202) 646-3347 or e-mail address: [email protected].

    Dated: March 1, 2007.
John A. Sharetts-Sullivan,
Chief, Records Management and Privacy, Information Resources Management 
Branch, Information Technology Services Division, Federal Emergency 
Management Agency, Department of Homeland Security.
[FR Doc. E7-4161 Filed 3-7-07; 8:45 am]
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